Voice of the Restaurant Industry
Captures those common moments of waiters, "caught between a rock and a hard place", while plying the craft! This 3+ minute video clip catches four, “moments of truth”, where conflict and stress are deftly handled by the waiter to save the service moment. (NOTE the Parmesan cheese, seafood risotto vs spaghetti; meatballs, and the Chef)
It's all about a customer service culture for both foh and boh to be successful!