“Money will buy a pretty good dog, but it won’t buy the wag
of its tail” –Josh Billings


I don’t know Josh, but his quote applied to more than just dogs, it applies to people too! If you know me, you know I grew up training dogs in obedience trials and many of the things I learned there apply to what I know about helping people to win. Training dogs is a struggle because they can’t tell you in words what they are thinking. The only way you know the training works is that your pooch performs for you seeking out your recognition and praise for a job well done. Think about what you would have to do if your employees and managers couldn’t talk…..oh, that would be fun to see!



Now finding great employees and managers can be tough but not because of the economy. It’s tough because the really great ones are working somewhere they love. Why do they love it so much? Because they work for a person or Company that they trust and want to work for. Now you can pay them a lot, but if they don’t trust you they will eventually get tired, bored, frustrated and will leave to go find something that fulfills not only their pocketbooks but also they want to enjoy what they are doing and YOU, the boss, are what provides that environment. If you can’t provide an environment where people want to perform, no amount of money is going to keep them around because “Cash is not King”. It will only go so far.


The number one solution to making sure your team is engaged and believes in you comes down to one thing in my mind….TALKING to them. Here are some questions you might try to display your desire to create an awesome work environment that will keep them around for a long time.



-Do you love working here? If there were one thing I could do to make this the best place to work, what would it be?



-Do you have everything you need to take care of the guests? What could I provide you with today that would make doing your job a lot
easier?



-Do you enjoy working for me? Do I motivate you to want to do a great job? If I could do one thing to be a better leader what would it be?



-Does your work schedule provide you the opportunity to do what you want outside of work? If you had a perfect schedule, what would it look like?


-Is there anything I could do for one of your coworkers that would make there jobs a lot better?



While you are getting the answers to the above questions, shut up and listen. Write down their responses, affirm that you hear what they are saying, and above all…actually do what they tell you. Do this process as often as you can with as many of your team as possible and watch your turnover go down, your sales go up, and yes more employees will come walking in your door, because word will spread fast that not only are you the place to be for guests but also the best job in town!



Views: 51

Tags: Swingley, employees, engaged, environment, guests, job, restaurant, training

Comment

You need to be a member of FohBoh to add comments!

Join FohBoh


Non-Operator
Comment by Paul Green on May 4, 2010 at 2:43pm
An article in support

Examining the Relationship Between Employee Satisfaction and Custom...

Profit and growth are stimulated primarily by customer satisfaction and loyalty.

Employee Retention Employees who are satisfied in their jobs provide higher levels of customer service.

Staff Opinion Survey Employee satisfaction results primarily from internal high-quality support services and policies that enable employees to deliver results to customers.
Comment by Andy Swingley on May 4, 2010 at 9:09am
Well said David!

People come to work every day to do a great job and when they are engaged by a listening, action taking leader it makes them want to do more and they don't charge you any more for their extra efforts!
Comment by David Rose on May 4, 2010 at 8:52am
You are barking at me, Andy. Listening is the most overlooked aspect of communication. If you listen, you have information to take in and absorb. Once that information is processed, you can establish a strong focus and respond appropriately. The team will become more engaged because respect was extended, and action was taken.

Advertisments

 

DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Chains make chicken the star of the menu

High beef and pork prices are making chicken the go-to meat more than ever, boosting wholesale prices for producers and spurr -More

Americans continue to eat less fish

The average American is consuming only 14.4 pounds of fish per year, down from the record high of 16.6 pounds in 2004, Ben Di -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

Restaurant Sales Bounced Back in March

Restaurant sales posted a solid gain in March, and bounced back completely from the recent soft patch. Eating and drinking place sales totaled $47.3 billion on a seasonally-adjusted basis in March, up 1.1 percent from February's upward-revised sales volume of $46.8 billion, according to preliminary figures from the U.S. Census Bureau.

McAlister's Deli Signs Franchise Agreement to Expand to Cleveland

McAlister's Deli announced it has signed a development agreement with an experienced multi-unit operator to develop three restaurants in the Cleveland, Ohio, area - the brand's first locations in the market.

Restaurant Trends - Growing And Emerging Concepts - Change and Activity April 16, 2014

Update from Restaurantchains.net on growing and emerging restaurant concepts

Popeyes Louisiana Kitchen, Inc. Announces CFO Departure in May

The company has commenced a search for Mr. Hope’s successor, reviewing both internal and external candidates. Mr. Hope will assist in the transition of duties to an interim CFO and will remain a consultant to the company through the summer.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

TED: David Brooks: Should you live for your résumé ... or your eulogy? - David Brooks (2014)

Within each of us are two selves, suggests David Brooks in this meditative short talk: the self who craves success, who builds a résumé, and the self who seeks connection, community, love -- the values that make for a great eulogy. (Joseph Soloveitchik has called these selves "Adam I" and "Adam II.") Brooks asks: Can we balance these two selves?

TED: David Sengeh: The sore problem of prosthetic limbs - David Sengeh (2014)

What drove David Sengeh to create a more comfortable prosthetic limb? He grew up in Sierra Leone, and too many of the people he loves are missing limbs after the brutal civil war there. When he noticed that people who had prosthetics weren’t actually wearing them, the TED Fellow set out to discover why — and to solve the problem with his team from the MIT Media Lab.

© 2014   Created by FohBoh.

Badges  |  Report an Issue  |  Terms of Service