The Superman Complex & Customer Service

I, like many other Americans, tuned in to watch the final episode of Smallville this last Friday night. For those not familiar, it is the story of Clark Kent growing up in Smallville, Kansas and his life lessons and upbringing that lead him to become the Man of Steel.

 

 I have to admit I am something of a Superman fan. I have 3 different tee shirts of the great big “S”, paraphernalia, a box of old comics and of course action figures. My daughter is even fascinated by the Big Blue Boy Scout and runs around singing the theme to the movies.

 

 I even suffer from a touch of Superman complex which is the unhealthy sense of responsibility to others and the need to feel they have to save others. They take others wellbeing, mentally and physically, into consideration before they do so  of themselves. They know no limitations. They don’t know when to stop trying to do too much at once and say “no” when asked to perform while already overwhelmed.

 

The upside of this complex is that it helped me to become keen and sharp in my role as a customer service expert and teacher. Because I suffer from this, it has helped me be exceptional at customer service. If you peek around you, you may see others in the field that are the same way.

 

 Where does it stem from? Parents. Surprise!  My mother had a very Martha/Jonathon Kent style do-gooder code she installed into my early programming that made me who I am now.  But it also instilled in me, like young Clark, a destiny. A destiny to be a “turn to person” to make a difference and help others realize their potential in my case, for customer service. We all have the ability. It just sometimes takes an epiphany to trigger it.

 

 I recently started following a Twitter group called #leadfromwithin that is run by its creator Lolly Daskal. Lolly is one of those people that makes you get up on your feet and find your trigger or puts you on the path with what you are supposed to be doing. She also just puts out great feel great quotes about leadership and potential. I met her in real life (or as we say in social media IRL) and we became very fast friends. I encourage you to take a peak in at Lolly’s chats on Tuesday at 8pm on Twitter, if you are on Twitter that is, if not check out her blogs at http://www.lollydaskal.com  You just might find your inner super strength!

 

 So, why the confessional this week? No reason but to share. And I was moved by the final episode of Smallville as my trigger for this post. As a father, it was like watching a son grow into manhood over the last 10 years and watching him take flight (and wear the leotard and cape for the first time) in his journey into his destiny.

 

 As the show ended I went into my daughter’s room and looked down at her small 3 year old frame sleeping soundly. I thought how super she is. How super she will become. I thought, will I be as positive an influence on her as the Kent’s were to Clark? Will my concept of right and wrong be enough a guideline for her on her journey to her destiny? Time will tell.

 

 She will run into kryptonite along the way and she will have her Lex Luthor to deal with.  But she will always have her father and mother. She will soar.

 

 Truth. Justice and the Customer Service Way. (Ok that was a cheap wrap up line but hey…)

Views: 56

Tags: NYC, complex, customer, inspire, media, motivation, restaurant, service, social, superman, More…training, twitter

Comment

You need to be a member of FohBoh to add comments!

Join FohBoh

Comment by Ivan Collins on May 18, 2011 at 3:37pm
Nice article Ty.  I think I may have the same complex.  It's not very scalable, but hoping that I can instill pieces of it in the company policy over time.  At least if we can't all be supermen, we can be super most of the time.

Advertisments

 

DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Kids LiveWell atwitter over Twitter party

In its continuing effort to promote more nutritious and flavorful children's menu options, the NRA will hold a Twitter party  -More

Starbucks could become top on-premise wine seller in U.S.

Starbucks is planning to slowly expand its evening sales of wine, beer and small plates to thousands of selected stores throu -More

The evolving nature of snacks

Snacks have shifted from an after-school treat to a meal alternative as meal times become more fragmented.  -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Wahlburgers Announces Expansion Plans Including Franchise Agreement in Philadelphia

Wahlburgers has signed a franchise agreement with Hingham Associates, LLC that will bring five Wahlburgers to the metropolitan Philadelphia area over the next several years. The franchise group is actively looking at sites and is targeting a late 2014-early 2015 opening for its first restaurant.

Chipotle Mexican Grill, Inc. First Quarter 2014 Revenue Up 24.4%

Comparable restaurant sales increased 13.4% - Restaurant level operating margin was 25.9%, a decrease of 40 basis points

Jamba Juice Announces Grand Opening of New St. Louis, MO Location

Jamba Juice Company announced the brand’s continued expansion in the St. Louis market with the opening of a Jamba Juice® store at 11477 Olive Blvd. on April 16, 2014.

Expert in Real Estate Analytics Joins Luna Grill

Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

© 2014   Created by FohBoh.

Badges  |  Report an Issue  |  Terms of Service