There are a lot of things I don't know.  There's one thing I do know.  This is the first time I've used "poop" in a blog headline. 


 I went to the car wash yesterday.  It was around 7:00pm and this time of year it's dusk.  My Father-In-Law was kind enough to lend us his car and I wanted to return it all shiny and clean, hence my last minute trip to the car wash. 

 I've been in Dallas for a little over a year and I will tell you they take their car washing seriously.  This car wash is branded "Mr. Clean" after the iconic household cleaner and it is truly state of the art.  I'm in a hurry so I ask for the basic wash and the kid at the check-in up sells me to a Bronze Wash whatever that is.  You stay in your car at "Mr. Clean" while you get towed through the wash.  It's actually fun.  I know I'm easily entertained.  

When I came out of the sudsy tunnel I noticed that everything was sparkling except for one ugly deposit dropped by one of our feathered friends right in the middle of the windshield.  My first thought was, "This would be unacceptable to the Mr. Clean I know".  At first I hesitated to bring it up to one of the attendants.  I figured they'd had a long day and I didn't feel like putting up with an attitude from a tired hourly worker.  

When I pulled up next to the area where they clean out the car interiors (I had paid for an exterior wash only) I was pleasantly surprised when an attendant walked toward my car and asked, "May I help you sir?"  I asked him if he'd mind eliminating the one blemish that remained after an otherwise perfect wash.  You know what he said to me?  "It will be my pleasure".  Not only did he wipe away the bird crud he meticulously cleaned my entire windshield.  But wait there's more.  

He looked at my tires and said, "If you would like to pull around to the oil change bay Sir, I will check your tire pressure.  It appears to be a little low". I thought I was hearing things.  What?  Did you seriously just say that?  It's quitting time.  What's wrong with you?  You are supposed to be in a hurry to get out of here and you are asking me if I'd like extra service while making it seem like no big deal.  C'mon... 

I pulled around to the oil change bay and he checked the tire pressure and sure enough it was low.  After filling all four tires he asked if I'd like to have my fluids topped off for free.  Hold on a second here.  I'd never had my oil changed at Mr. Clean. I hadn't earned the right for a "FREE TOP OFF".  Apparently I'd earned that right just for being there.  I politely declined and thanked him for filling the tires. When I said thank you, you know what he said to me?   "It's my pleasure sir.  Please come back and see us again soon."  

In the Dallas suburbs there's a car wash on every street corner, or so it seems.  Typically I wouldn't have any loyalty to one or the other of course until Mr. Clean knocked my socks off.  In this commoditized world we live in, I believe customer service is the only differentiator.  What are your thoughts? 

Views: 82

Tags: Clean, Mr., attitude, brand, car, customer, hourly, service, wash, workers


You need to be a member of FohBoh to add comments!

Join FohBoh




Social Wine Club for Craft Wineries


Kids LiveWell atwitter over Twitter party

In its continuing effort to promote more nutritious and flavorful children's menu options, the NRA will hold a Twitter party  -More

Starbucks could become top on-premise wine seller in U.S.

Starbucks is planning to slowly expand its evening sales of wine, beer and small plates to thousands of selected stores throu -More

The evolving nature of snacks

Snacks have shifted from an after-school treat to a meal alternative as meal times become more fragmented.  -More


Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Wahlburgers Announces Expansion Plans Including Franchise Agreement in Philadelphia

Wahlburgers has signed a franchise agreement with Hingham Associates, LLC that will bring five Wahlburgers to the metropolitan Philadelphia area over the next several years. The franchise group is actively looking at sites and is targeting a late 2014-early 2015 opening for its first restaurant.

Chipotle Mexican Grill, Inc. First Quarter 2014 Revenue Up 24.4%

Comparable restaurant sales increased 13.4% - Restaurant level operating margin was 25.9%, a decrease of 40 basis points

Jamba Juice Announces Grand Opening of New St. Louis, MO Location

Jamba Juice Company announced the brand’s continued expansion in the St. Louis market with the opening of a Jamba Juice® store at 11477 Olive Blvd. on April 16, 2014.

Expert in Real Estate Analytics Joins Luna Grill

Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.


If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.


TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

© 2014   Created by FohBoh.

Badges  |  Report an Issue  |  Terms of Service