Just "Because": The Beatles Lessons in Customer Service

I believe that everyone should work as a waiter at one point in their life.

Not because the money is pretty darn good or because you get one shift drink that can turn into two or three if you are good chums with the bartender. Rather, they should become a waiter to learn the true value of great customer service and its rewards.

It worked for me and I can say, with no ego but pure fact, that I am one of the best customer service people I know due to years spent employed as a waiter.

I was later promoted to a Manager, followed by General Manager and eventually became a CSR Training and Development builder,  all before becoming a Director of Marketing and Social Media.

But I digress.

Let me tell you why I grew passionate about Customer Service. As a waiter I relied on 3 main things:

  • Personality
  • Diplomacy
  • Financial Gain

I realized from the offset in my days of frolicking about in an apron and hideous bow-tie that the more time I spent listening to the consumer, and addressing their needs with my authentic good nature and friendly attitude, the better the financial rewards would be in the end when it came time for my tip.

That was it. Bottom line!

Great service + Wining Attitude = Financial gain.

I continued to apply that philosophy to my day to day existence with some slight alterations. Great Attitude + Confidence = Spiritual and Personal Gain. I’m a happier person when I’m doing good or helping others better themselves and achieve their goals.

Do I have my shortcomings that I need to work on? Oh, yes I do! But at the end of the day if I know that I have helped someone begin to realize that they can be great at what they do and see results personally or financially from it? Well, then I will sleep comfortably that night.

 

I’m a huge fan of The Beatles and one of my favorite songs of theirs is “Because”. Not only because of the relaxingly haunting melody, which I now sing to my daughter every night, but the word itself. 

Because.

Because why? Because it meant something to me and who I was;

Being

Engaging

Centered &

Authentic

Ultimately

Serves

Everyone

The same mind set is what made me successful in the Social Media arena. So many businesses forget the main word there; Social. It’s about engaging the consumer and making them feel comfortable with you as something more than a logo or brand, but as someone they can trust. I was able to do so with a major company I work with as well as in my own personal branding. I listened. I engaged. They came back for more.

I enjoy what I do. I enjoy people and the relationships I have built with them.

Why?

Because.

The same thing I say to my daughter when she asks too many questions about why something is the way it is!

Views: 197

Tags: Beatles, The, buisness, customer, managers, media, patience, restaurants, service, social, More…twitter, waiters

Comment

You need to be a member of FohBoh to add comments!

Join FohBoh

Comment by Libby Tucker-beer2buds/promobomb on September 27, 2011 at 9:29am
Because!  Great message Ty.  I waited tables also and the experience was incredibly challenging but so worth it for the lessons I learned about customer service - I also recommend everyone should wait tables because so much knowledge can be gained.  The same rules apply on the ground as they do on social platforms - because!

Advertisments

 

DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Casual chains aim to take menus up a few notches

Casual-dining chains including Tony Roma's, Olive Garden, Carrabba's Italian Grill and Smokey Bones are getting creative with -More

Sikkimese Turmeric and Ginger Idaho® Potatoes
Enjoy a taste of the Himalayas with these flavorful cubed Idaho® Potatoes seasoned with garlic, ginger, turmeric, coriander and chile flakes. For this and more great recipes, visit foodservice.idahopotato.com/recipes.

Crumbs debuts the Crumbnut

Cupcake chain Crumbs Bake Shop is offering the Crumbnut, a croissant-doughnut combo product, in BJ's Wholesale Clubs in addit -More

Restaurant sales rebounded in March, report says

Restaurants saw same-store sales growth of 0.7% in March, the first increase since last November, as warmer weather melted wi -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Popeyes Louisiana Kitchen, Inc. Announces CFO Departure in May

The company has commenced a search for Mr. Hope’s successor, reviewing both internal and external candidates. Mr. Hope will assist in the transition of duties to an interim CFO and will remain a consultant to the company through the summer.

Fuddruckers Reenters New York State With Restaurant In Middletown

introduces its first company-operated New York State site today at 340 Route 211 East in Middletown, which is located in the Hudson Valley approximately 60 miles from Manhattan.

Giardino Gourmet Salads Announces Nine Consecutive Quarters Of Positive Comparable Sales

Giardino Gourmet Salads announced that it has experienced nine consecutive quarters of positive comparable sales after posting an eight percent increase throughout the first quarter of 2014.

Organic Claims Declining on US Restaurant Menus

According to Mintel Menu Insights, while 'organic' is still the leading ethical claim on restaurant menus, its usage declined 28% between Q4 2010-13.

The Habit Burger Grill Opens Fourth Utah Location In May

The Habit Burger Grill is opening its fourth Utah location on May 1st in Sandy, Utah. The California-based restaurant known for its popular Charburgers opened its first Utah location in Sugarhouse in 2013, and has since expanded to include three more locations.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

TED: David Brooks: Should you live for your résumé ... or your eulogy? - David Brooks (2014)

Within each of us are two selves, suggests David Brooks in this meditative short talk: the self who craves success, who builds a résumé, and the self who seeks connection, community, love -- the values that make for a great eulogy. (Joseph Soloveitchik has called these selves "Adam I" and "Adam II.") Brooks asks: Can we balance these two selves?

TED: David Sengeh: The sore problem of prosthetic limbs - David Sengeh (2014)

What drove David Sengeh to create a more comfortable prosthetic limb? He grew up in Sierra Leone, and too many of the people he loves are missing limbs after the brutal civil war there. When he noticed that people who had prosthetics weren’t actually wearing them, the TED Fellow set out to discover why — and to solve the problem with his team from the MIT Media Lab.

TED: Louie Schwartzberg: Hidden miracles of the natural world - Louie Schwartzberg (2014)

We live in a world of unseeable beauty, so subtle and delicate that it is imperceptible to the human eye. To bring this invisible world to light, filmmaker Louie Schwartzberg bends the boundaries of time and space with high-speed cameras, time lapses and microscopes. At TED2014, he shares highlights from his latest project, a 3D film titled "Mysteries of the Unseen World," which slows down, speeds up, and magnifies the astonishing wonders of nature.

© 2014   Created by FohBoh.

Badges  |  Report an Issue  |  Terms of Service