Last week we mentioned the top four things a server must do in any restaurant. Now here's a list of what to avoid!
Be pushy, interrupt It's true what your grandma told you— patience is a virtue. Wait for pauses in conversation before checking in on a table or reciting specials. While it's good to be attentive, don't obsessively refill drinks or clear plates when other guests are still eating. It's good to be available, but more important to be discreetly helpful than annoyingly hovering.
Be hard to reach The other side of this coin is to make yourself available to your table at all times, even when you are completely slammed. When you're moving, your eyes should be constantly scanning. You can't be everywhere at once, especially when you're busy, but simply making eye contact with a patron and acknowledging that you will help them soon goes a long way toward alleviating the tension a guest feels when they need you and you're nowhere to be found— or worse still, they can see you and you're ignoring them.
Get defensive Dealing with criticism is part and parcel of being a waiter, and it's important to take complaints with grace, even (and especially) the outrageous ones. A well-run restaurant empowers its staff to take customer problems and make them right. You will never make any situation better by blaming the customer.
Reach way over a table This never goes well, and only increases the chances that you'll spill/pour/slop something on some poor guest, which could be one of the most humiliating experiences you can have as a waiter— so don't do it!
For more information on how Waitrainer can help your staff get the best training, click here.
Wahlburgers has signed a franchise agreement with Hingham Associates, LLC that will bring five Wahlburgers to the metropolitan Philadelphia area over the next several years. The franchise group is actively looking at sites and is targeting a late 2014-early 2015 opening for its first restaurant.
Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.
Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.
If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.
Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.
Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."
Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)
The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.