Thanks for the overwhelming response to the recent blog debating Great Food or Great Service, where to go first. Hands down the choice was Great Service. Two quotes I pulled came from within this community that made me think, so how DO you take the next step in your newly acquired mediocre restaurant.
Read this quote from Jeffrey Summers, Coach and Consultant from Restaurant Coaching Solutions:
"What I find amazing is that so many think that service is critical yet it remains to be the biggest problem in our industry today. Why the disconnect? Is it all just lip service?"
Next a quote from Levi Romero, Multi Unit Manager for Twister's Inc.:
Maybe the follow up question should be: "How do you change the culture to embrace great service as a core value?"
If I had the answers to these two questions I could begin the process of turning around my mediocre establishment. Can you help me out with the answers?