This topic came up recently in another blog and was a table thumper among some business colleagues recently. What is your opinion? Here is the scenario.
You recently acquire, purchase, or are transferred to a poor running restaurant and have to get it back up on it's feet as quickly as possible and moving in the right direction. All things being equal (assume both service and food are mediocre in your new restaurant) and your resources limit you to only work on one area at a time, which gets your attention first? Guest Service or Food Quality.
Which will bring you the most guest, sales, and overall improvement?