I am so disenchanted!!! Now I have worked for many CEOs….actually only two…one pretty crazy the other one not. So I have been watching the new TV show “Undercover Boss” and after four weeks of one hour segments on the CEOs of Waste Management, Hooters, 7-Eleven, and now White Castle, I have four hours lost in my life I can never get back.
Brilliant revelations from some of the leaders of their industry listed below.
Large Organizations have employees that love their job and give it everything they have every day. Shocker number one. You mean you had no idea there were great people working in your Company. So why do you think you have a company to begin with…great people doing great things. They are everywhere and if you spent more time looking for them, supporting them, recognizing them, and cultivating them, who knows where your Company would be.
Large Organizations have employees that aren’t very good at their jobs. Brilliant revelation number two. Come on….you didn’t really know this was going on….missing accountability, poor training, bad hires. Thank god there is a lot less of them than there are great employees or you would be frankly screwed.
Large Organizations have breakdowns in systems and support to the field. Light bulbs out, unkept promises from the corporate support team. Come on CEO’s, don’t you know how easy it is to not do something if there isn’t a guest or customer in front of you. There are no cash registers in the Home Office.
Large Organizations have hardworking single moms, employees with major medical issues, and hardship cases that make you want to cry and reach out to help. So Mr. CEO, feels good to walk in and realize what tough situations your staff is in and help them through it. Don’t get me wrong, but hey, savior role while you have legions of other employees and managers that have been supporting them since they began working for you, why did you leave them out of the process?
Large Organizations have CEOs that can fix things with a phone call AND have systems that will continue to be broken. Please stop showing up, realizing something terrible is going on, and then waving your magic wand to fix it at that moment. How about you fix the root cause of the system so the problem doesn’t happen anymore. Now that would be a true, Chief Executive Officer.
Waste Management – Women can’t pee without stopping the truck?
Hooters – women exploited both by management and you didn’t think some of the world saw you as exploiting women yourselves?
7-Eleven – you are shocked some people didn’t think they could move up in the Company
White Castle – you were surprised when some folks were concerned about being fired because there was a camera watching them
CEO’s…here’s a tip for you. Turn off the camera, stop hiding undercover, just walk into your business and talk to your people. They will tell you everything you want to know, no extra limelight required.