Are your employees confused?
I've had a lot of time to think last week, and I have come to the opinion that the modern culture of today is making my job as a restaurant manager, harder
. Employees of today are very different from those a generation ago.
They come to the job with a different set of beliefs and a different set of needs.
I also feel as though my newest employees have a tough time adjusting to my management style, or as I see it now, the culture in my restaurant.
Let me ask you this.
Would you or would you not agree with me, that a large percentage of the population base their decisions and actions nowadays on these three principles:
1. What's in it for me?
2. What is the least I can do and still get by?
3. If it feels good, do it! Isn't that right?
Our employees, and all of us, if we are honest with ourselves, are influenced by one or all of these to varying degrees.
We are bombarded by television, radio, text messaging and internet, from the time we wake until the late hours of the evening, all of which are propagating these ideas.
No wonder it is so hard to get the attention of our employees and then getting them to follow in the direction that we as managers are trying to lead them.
This is where we need to stop and assess our individual restaurant.
Do we have a clear plan as to where we are going, or are we as lost as our employees?
It is here that we have the opportunity to lead our employees and our business.
The better managers not only teach the basics of quality , service and cleanliness, but intertwine what I call "The culture of the restaurant."
The Culture sets the tone for every aspect of the business, and can best be explained by a new set of questions.
Now, the questions that are being asked, by the employees that are part of the restaurant's culture
, are quite the opposite of what modern society is preaching.
The employees are no longer confused as to their direction.
1. They know the ultimate purpose of the team is Service
2. They look beyond , "What's in it for me," to achieve a sense of pride in the business and in themselves.
3. They continually strive to surpass their previous best.
4. They work hard to make sure everything is right for the customer.
My belief is that we have the ability to develop the culture of our business
and ultimately change the culture of our time
, one employee at a time.