The customer is always
Well, maybe not always, but how about at least treating them as such.
I would first like to apologize to the Fohboh Community for disappearing for the last three or four weeks. My mother had been diagnosed with liver and pancreatic cancer a few months ago and rather quickly regressed from a fairly healthy senior, to a hostice patient, to her eventual death the week before last.
She was not only my mother but my best friend.
I tell you this, secondly, to remind you that our customers come to us not only as consumers, but as individuals. They come as people with problems, anxieties, hungers and needs.
We as managers and wait staff really don't know what they bring to the table on any given day.
The customer may not always be in the best of moods or they may seem to be quite annoying to us, for one reason or the other.
I can't say I believe the customer is always right, but I encourage you to give them the benefit of the doubt.
Listen to what the customer tells you. Also be attentive to the things that they may nonverbally say.
I believe the best dish we serve is not the food that satisfies their physical hunger, but the food that nourishes their uniqueness as a person.
We not only have the obligation, but the privelege to serve our guests. We have the power to make someone's life just a little bit better.
I don't know about you, but in my restaurant career, this is the motivation that makes everyday worthwhile.