I got the chance a couple of weeks ago to attend the CHART Regional meeting in Louisville, KY at the enormous and expansive Papa John’s Corporate Campus. What a great opportunity to network and I got to meet some “internet” faces. It is always so cool to come face to face with people you blog and twitter with daily. No pun intended but people are so much larger than life in person!
I got to meet Jeff McLanahan, and Terry Mayhem from Papa John’s. Also one of my favorite e-learning gurus from DiscoverLink, Jeff Tenut. Then to top it off, in walks John Schnatter, Papa John himself and he looks just like he does on his commercials. Right behind him is Jude Thompson, COO/President at Papa John's. Now I gotta be honest, I didn’t expect a ton from these two…..small room, no real big wigs in site besides them so I expected the courteous welcome and exit stage right. But what came next was a lesson in leadership centered on VALUES and developing people. Yep, values and people. I love those two things more than anything and I was fixin’ to get inspired. I couldn’t stop my pencil from writing! Let me share just a few of the quotes that came out of his stories and there were a lot of them!
“To get from #3 in pizza sales to #2 it is going to take our people”
“My job is to get 1000 people pulling on the same rope”
“If everyone wins they get excited about themselves and produce more”
“Anxiety is contagious and that’s not something you want to catch”
“If people get isolated they stop communicating”
“It’s good to be on a winning team”
“We are partners”
“We can double team things when we work together”
“I don’t know how business went from 2+2=4 to 2+2=8 but you can bet that math caused our current economy”
“If you don’t take care of the peasant farmers they will rise up and burn down the castle you live in”
“I haven’t laid anyone off, it was expensive, but I haven’t laid anyone off.”
Did you hear what I heard?
1. It’s the people stupid
2. It’s not about you
3. If you are confused about what to do, refer to number one!
And while you are it, tell them the truth….
Better Ingredients, Better Pizza
John Schnatter and his team believe it and it is self-evident in his team’s body language and engagement. The next time I need a quick pizza, I am going to give his product a try. Mission accomplished John and thanks for reinforcing my belief that values and a focus on people can happen in a major corporation while you make a ton of cash!