Over the last month I have been experiencing what I term, “one legged man in a butt kicking contest” syndrome. If you don’t recognize the syndrome from the pictured visual suffice it to say, more work than time but no reduction in results required by the powers that be……
As I continue to focus on development and teaching restaurant managers to become highly effective I found that my recent training initiatives were not producing results comparable to the expectation of the training. Why the gap? Mull it over, mull it over, mull it over…when all else fails go talk to the people you are working with to produce the change and ask them why they aren’t executing the way you hope. Quickly they will clarify why you aren’t near as smart as you think you are…..
So I have a conversation with a General Manager, their Kitchen Manager, and me. I ask everyone the same question without revealing their answers to each other. The question, “How do you measure the success of the Kitchen Manager position?”
I answer my own question first with:
Company leading food cost
Perfect plate presentations
Fully trained staff
Quick Meal delivery
The General Manager answers:
Strong work ethic
Know the job….?
The Kitchen Manager answers:
Support the GM in all initiatives and needs
Get it done mentality
Uh oh…..We aren’t aligned. I am developing training and accountabilities based on achieving success in what I believe is the job. The GM is rewarding and coaching based on what they believe is the job and the KM is driving based on what they think is the job.
It is an old version of the telephone game. I say something and by the time it gets to the last person in the chain, it is completely different than what I delivered. Whose fault is this? Mine! I got so caught up in my training process that I forgot to align the training and communication to the outcomes.
Solution – we all sat down, aligned the description to be the same to all of us, clarified the expectations, and began the training again. Voila, miraculously the results are coming in faster than I could hope.
Sometimes I am just an idiot….make me feel better and please tell me you have made this mistake before…..