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T. R.E. - the Preferred Tool of the Pros

As restaurant managers and owners,everything we say or do will inevitably bond together to determine our success or failure.This is the beginning of what I and others have referred to as, T.R.E."The Ripple Effect."This mass of information can best be likened to a smooth stone clenched inside my hand. Now imagine that I purposely tossed into the water. The ripples transcend in every direction, now taking on a new life of their own. So too, the ripples of our actions, and the words we speak, have the potential of reaching out to everyone in our organization.Of course, the ripples have the force of producing positive as well as negative effects.Great analogy your thinking, assuredly something you already knew.Wait one minute. What if you could use this principle to change the way you do business. What if by using this principle, you could lower your food cost by 1% or maybe 2 %, would you be interested?The key point is, it is important to not only understand it, but to consciously use it. Use the ripple effect as a system, as concrete as a daily inventory or a weekly cleaning chart.Still sounding a bit too much like theory, let me put the Ripple Effect into a real life situation, to explain how it works and how to use it.Allow me to set the scene:I am the general manager of the restaurant.Over the last two weeks, I noticed that my food cost has been approximately 1% higher than normal.Sales, cost of goods, and product mix have been relatively consistent during the last 4 weeks.Now on Wednesday, I observed 2/5# bags of shredded lettuce, which we received on Tuesday, had already turned somewhat brown in color, and were no longer servable.The logical procedure:Call the purveyor to receive credit.Throw the lettuce away.Place quality lettuce in the serving area.But wait, is that all?Not if you want to make a solid and sustaining impact in your cost.The new procedure I am using, (the ripple effect):1. Note the deficiency on the daily log (written communication to start the ripple growing).2. Save the product for inspection with a clear note, not to use, save for credit. (visual communication to expand the circles of the ripple).3. Call to the supplier, making sure one of your subordinate managers or key employee is listening to my side of the conversation, (verbal communication to further extend the outlying ripples of my plan).The stone is cast, the ripples are taking on a new life of their own.These are but a few of the stones I threw into the pond, but I think you get the message.Do my employees know food cost is important to me?Are my managers learning from my actions?Do my vendors understand that I won't accept inferior products?Will my food cost issues continue?Casting the right stones will create the ripples that will help you with any part of your business, now and for probably longer than you might imagine.Join me, and others who are benefiting from the positive vibrations of The Ripple Effect.reference:The Ripple Effect: Maximizing the Power of Relationships for Life and Business,by Steve Harper (Author)
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Comments

  • Great stuff! Pictures and analogies are the paintings we learn best with and your picture described here applies to so many of the things we need to do everyday. I also know is as The Big Mo.....mentum!
  • Nice post Bill!

    Way to find the "and then some" to an every day issue. I can't wait to apply the ripple affect to "hospitality."

    Steve
  • Bill,

    Excellent points made in your Blog, little things have tremendous impact on any system; operations, management, or otherwise. The impact of a single word on those looking at management for guidance is so powerful. Management need to be reminded they are not above the little things, but rather more accountable for their actions. Yes, you are so right little things really do mean a lot. Thanks for this most recent Blog.

    Mark
  • @Leslie - Thank you for your support.
    @Mel - I can always count on you.
    @Bill - It is always a pleasure. Thanks for following.
  • Good stuff Bill thanks for sharing
  • As you make so clear in your post little things make a big difference.
  • Great post and a great reminder!
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