Rookie manager has the first ever CRAZY day, and did NOT freak out........

Have you ever had one of those days when you woak up and just thought " Hmmm, I'm up earlier than my alarm, I'm kicking some ass today, and then one thing leads to another......

Well today was one of those days for me! I was out of my house at 6:15, and excited because I left my house before my ONTIME, and excited to check in my first ever truck order. So I am driving to work and when I am about almost half the way to work I realized, "S***, I forgot my ^&^&*$$ keys". ( I'm sure everyone in Central Ohio heard it, Andy I apologize for waking you up by a f-bomb or 10 even if you live in Delaware!) LOL. So I speed home, get home, sprint into my house get the keys and out the door I go again!

I get to my restaurant, my awesome cook Casar is waiting for me, and I apologize profusely! I got there at 6:40, so no biggie to him 'cause he's only been there for 10 minutes. I noticed that the lights were off, as well as the alarm when I had to turn it off. I think to myself, " No Biggie, they probably did a night drop, and Cesar and I will bang out checking everything in with him in the cooler".. We walk in, turn everything on, open the coolers....... NO NIGHT DROP! WTF? First ever open with a truck, no food.....uh oh!

10 minutes roll by as I get situated for the morning. The phone rings, it's the food service company telling me " The truck broke down, and I don't have an ETA for you on when it will arrive, we are sorry". At that point, I went into Code Red, banged out some prep lists, realized what our needs were, and got some product from another restaurant.

Then in the next two hours ( the short version) beer reps come and go, a mechanical service for the ice machine, produce, and then the staff! Our KEY employee walks rocking out her awesome new server t-shirt and a apron. I was kinda confused at that point( I thought she was my MID mgr) , and apparently, she was taken off the schedule and it was my first Front/Back! Thank YOU GOD, I was rocking out nice BOH black pants and a polo this morning, cause I had no idea. I called my GM assured him I had it under control, and we ran with it. It's great to have your leader have the confidence that YOU can really do it!

11am rolled around and a cook cut himself to the point I had to send him to the ER! Until I could get a cook in at 11:45, I cooked the MID station in 10 minute intervals, went out front connected with guests and checked on my FOH associates, and just had fun! It was a fun rotation, now that I look back on it!


Now, that the day is said and gone, it really wasn't bad. I had to be a HUGE LEADER today. When I walked out of work today, it felt good that everything was done, and done right. I may have had 10 things to do at once, but I got all 10 things done, plus more! When I needed help, I asked for it because that's what a real leader should do. I can't begin to tell any of you how proud I was of ALL of my associates, fellow managers, and our 2 MITS " doing what it takes" to do the right thing. Even my servers hanging Happy Hour Clings outside, or Kevin and Jeremy checking in and putting away the truck for me when it was 5:15pm (when it arrived), or my General Manager putting his morning aside for 30 minutes getting product for me. I can't wait to recognize all for being there. It's an amazing feeling.

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Comment by Heather Stewart on October 4, 2008 at 10:24am
Hey Cindi-I actually came onto your page to connect with you about Ohio State, but after reading your blog, I wanted to congratulate you on becoming a manager, and being a really great one! That is so awesome how you handled that day! Great Job! I know there are tough days, but the difference between a good manager and a bad one is making the tough ones seem easy and that's what you did! (and you worked on line!!!!-Girl's in the kitchen ROCK)

Okay, down to business. My best friend is a HUGE Ohio State fan! He just recently moved to Columbus to work at the Abercrombie and Fitch Corporate Headquarters. He says tickets to home games are really hard to come by. I am not looking for freebies, I just know that you have some connections and am wondering if you know a great way to get some tickets. It would mean the world to him (and me) I am coming to Columbus next weekend to see him and we would love to hit up the game. (I know very little about college football)
Please let me know if you can think of any ways we could get some tickets (we could pay of course)

Again, congratulations on all you have accomplished. If your new home store isn't too far away, maybe we will come have dinner when I am in town.

Thanks a billion
Heather "Captain Stewie"
Comment by Kim Martin on October 2, 2008 at 3:30pm
I knew your leadership was always there along with your awesome attitude! Congrats on handling it "like an old pro". We all knew how great you are, did you?
Comment by Rick Holland on October 1, 2008 at 4:32pm
Wow! Sounds like you handled it like the champ that you are! You rock Cindi!
Comment by Dave on October 1, 2008 at 6:43am
Cindi- This will not be the last day you have like that, but you will handle them all the same way - With Confidence and Always doing the right thing. These rare BAD days only make you stronger as a Manager. Keep up the good work.
Comment by Andy Swingley on October 1, 2008 at 5:19am
I am so lucky....

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