Rookie manager has the first ever CRAZY day, and did NOT freak out........

Have you ever had one of those days when you woak up and just thought " Hmmm, I'm up earlier than my alarm, I'm kicking some ass today, and then one thing leads to another......

Well today was one of those days for me! I was out of my house at 6:15, and excited because I left my house before my ONTIME, and excited to check in my first ever truck order. So I am driving to work and when I am about almost half the way to work I realized, "S***, I forgot my ^&^&*$$ keys". ( I'm sure everyone in Central Ohio heard it, Andy I apologize for waking you up by a f-bomb or 10 even if you live in Delaware!) LOL. So I speed home, get home, sprint into my house get the keys and out the door I go again!

I get to my restaurant, my awesome cook Casar is waiting for me, and I apologize profusely! I got there at 6:40, so no biggie to him 'cause he's only been there for 10 minutes. I noticed that the lights were off, as well as the alarm when I had to turn it off. I think to myself, " No Biggie, they probably did a night drop, and Cesar and I will bang out checking everything in with him in the cooler".. We walk in, turn everything on, open the coolers....... NO NIGHT DROP! WTF? First ever open with a truck, no food.....uh oh!

10 minutes roll by as I get situated for the morning. The phone rings, it's the food service company telling me " The truck broke down, and I don't have an ETA for you on when it will arrive, we are sorry". At that point, I went into Code Red, banged out some prep lists, realized what our needs were, and got some product from another restaurant.

Then in the next two hours ( the short version) beer reps come and go, a mechanical service for the ice machine, produce, and then the staff! Our KEY employee walks rocking out her awesome new server t-shirt and a apron. I was kinda confused at that point( I thought she was my MID mgr) , and apparently, she was taken off the schedule and it was my first Front/Back! Thank YOU GOD, I was rocking out nice BOH black pants and a polo this morning, cause I had no idea. I called my GM assured him I had it under control, and we ran with it. It's great to have your leader have the confidence that YOU can really do it!

11am rolled around and a cook cut himself to the point I had to send him to the ER! Until I could get a cook in at 11:45, I cooked the MID station in 10 minute intervals, went out front connected with guests and checked on my FOH associates, and just had fun! It was a fun rotation, now that I look back on it!


Now, that the day is said and gone, it really wasn't bad. I had to be a HUGE LEADER today. When I walked out of work today, it felt good that everything was done, and done right. I may have had 10 things to do at once, but I got all 10 things done, plus more! When I needed help, I asked for it because that's what a real leader should do. I can't begin to tell any of you how proud I was of ALL of my associates, fellow managers, and our 2 MITS " doing what it takes" to do the right thing. Even my servers hanging Happy Hour Clings outside, or Kevin and Jeremy checking in and putting away the truck for me when it was 5:15pm (when it arrived), or my General Manager putting his morning aside for 30 minutes getting product for me. I can't wait to recognize all for being there. It's an amazing feeling.

Views: 1

Comment

You need to be a member of FohBoh to add comments!

Join FohBoh

Comment by Heather Stewart on October 4, 2008 at 10:24am
Hey Cindi-I actually came onto your page to connect with you about Ohio State, but after reading your blog, I wanted to congratulate you on becoming a manager, and being a really great one! That is so awesome how you handled that day! Great Job! I know there are tough days, but the difference between a good manager and a bad one is making the tough ones seem easy and that's what you did! (and you worked on line!!!!-Girl's in the kitchen ROCK)

Okay, down to business. My best friend is a HUGE Ohio State fan! He just recently moved to Columbus to work at the Abercrombie and Fitch Corporate Headquarters. He says tickets to home games are really hard to come by. I am not looking for freebies, I just know that you have some connections and am wondering if you know a great way to get some tickets. It would mean the world to him (and me) I am coming to Columbus next weekend to see him and we would love to hit up the game. (I know very little about college football)
Please let me know if you can think of any ways we could get some tickets (we could pay of course)

Again, congratulations on all you have accomplished. If your new home store isn't too far away, maybe we will come have dinner when I am in town.

Thanks a billion
Heather "Captain Stewie"
Comment by Kim Martin on October 2, 2008 at 3:30pm
I knew your leadership was always there along with your awesome attitude! Congrats on handling it "like an old pro". We all knew how great you are, did you?
Comment by Rick Holland on October 1, 2008 at 4:32pm
Wow! Sounds like you handled it like the champ that you are! You rock Cindi!
Comment by Dave on October 1, 2008 at 6:43am
Cindi- This will not be the last day you have like that, but you will handle them all the same way - With Confidence and Always doing the right thing. These rare BAD days only make you stronger as a Manager. Keep up the good work.
Comment by Andy Swingley on October 1, 2008 at 5:19am
I am so lucky....

Advertisments

 

DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Taco Bell takes on fast casual with U.S. Taco Co.

Taco Bell will test a new fast-casual concept called U.S. Taco Co.  -More

Avocados From Mexico: All New Recipe Brochure
Looking for the sweet spot between indulgence and fresh appeal? Say yes to fresh Avocados from Mexico, all year long. So rich and creamy, use them as a substitute for mayo to create a craveable crab salad sandwich that will make others green with envy. Discover more culinary inspirations and recipes here!

Ronald McDonald gets a makeover for social media debut

Ronald McDonald is giving off less of a clown vibe with a makeover that keeps the color scheme but adds a blazer, a yellow ve -More

Animal fats ramp up flavor

Chicago hot spots are serving up savory dishes flavored with animal fats such as Stephanie Izard's confit goat belly at Girl  -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Dunkin' Brands Reports First Quarter 2014 Results

Dunkin' Donuts U.S. comparable store sales growth of 1.2% - Added 96 net new restaurants worldwide including 69 net new Dunkin' Donuts in the U.S. - Revenue increased 6.2%

Hurricane Grill & Wings Signs Franchise And Multi-Unit Development Agreements For Additional 22 Units

Hurricane Grill & Wings, a restaurant franchise known for its never-frozen jumbo wings and more than 35 signature flavors, announced today the signing of five multi-unit development agreements, representing 22 new locations. The Florida-based brand opened two locations in early 2014, with plans for a total of 14 new units by the end of the year.

Dunkin' Donuts Announces Plans For 20 New Restaurants In South Orange County And The San Fernando Valley

Dunkin' Donuts announced today the signing of multi-unit store development agreements with two new franchise groups to develop 20 new restaurants in South Orange County and the San Fernando Valley area over the next several years.

Brinker International Reports Increases In Third Quarter Fiscal 2014 EPS And Comparable Restaurant Sales

Earnings per diluted share, excluding special items, increased 16.7 percent to $0.84 compared to $0.72 for the third quarter of fiscal 2013

Togo's Inks Deals In Idaho And Utah To Develop 13 New Restaurants

Togo's Eateries, Inc. announced it has signed franchise agreements to develop five restaurants in Eastern Idaho and eight locations in Salt Lake City, Utah. In 2014, the brand will also mark its entry into Colorado, Idaho, and Utah with restaurant openings planned over the next few months.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: James Patten: The best computer interface? Maybe ... your hands - James Patten (2013)

"The computer is an incredibly powerful means of creative expression," says designer and TED Fellow James Patten. But right now, we interact with computers, mainly, by typing and tapping. In this nifty talk and demo, Patten imagines a more visceral, physical way to bring your thoughts and ideas to life in the digital world, taking the computer interface off the screen and putting it into your hands.

TED: Hamish Jolly: A shark-deterrent wetsuit (and it's not what you think) - Hamish Jolly (2013)

Hamish Jolly, an ocean swimmer in Australia, wanted a wetsuit that would deter a curious shark from mistaking him for a potential source of nourishment. (Which, statistically, is rare, but certainly a fate worth avoiding.) Working with a team of scientists, he and his friends came up with a fresh approach — not a shark cage, not a suit of chain-mail, but a sleek suit that taps our growing understanding of shark vision.

TED: Michel Laberge: How synchronized hammer strikes could generate nuclear fusion - Michel Laberge (2014)

Our energy future depends on nuclear fusion, says Michel Laberge. The plasma physicist runs a small company with a big idea for a new type of nuclear reactor that could produce clean, cheap energy. His secret recipe? High speeds, scorching temperatures and crushing pressure. In this hopeful talk, he explains how nuclear fusion might be just around the corner.

TED: Sarah Lewis: Embrace the near win - Sarah Lewis (2014)

At her first museum job, art historian Sarah Lewis noticed something important about an artist she was studying: Not every artwork was a total masterpiece. She asks us to consider the role of the almost-failure, the near win, in our own lives. In our pursuit of success and mastery, is it actually our near wins that push us forward?

© 2014   Created by FohBoh.

Badges  |  Report an Issue  |  Terms of Service