You have an employee who stays to help you when you are understaffed due to circumstances such as people calling in. That employee in turn needs your help, they can't stay for that extra shift because they have a situation at home that needs their attention. A family member is in the hospital and that employee needs to take care of some personal business and the employee explains this to the manager in charge of that shift. However, you will be understaffed without them. How would you handle this situation? Can you handle things without this employee and would you hold that against them?

Views: 8

Comment

You need to be a member of FohBoh to add comments!

Join FohBoh


Non-Operator
Comment by Connie, One Fat Frog on November 28, 2008 at 2:50pm
There doesn't really seem to be any debate on this question. Your employee staying to help when you need help is no different than recognizing that your employee needs help. No one plans illness or problems, these challenges just happen and we have to "come together" to assist. This means as an employee we have to understand the greater good of the company and as an employer we need to understand the greater good of the employee. So, let's play devil's advocate here, "no, you cannot go to your family in this emergency." So you now have the needed staff member who is only half-there, and it's really a no-brainer. Cater to your employee's needs and they will be loyal. Jorgen's response above really illustrated how this philosophy can pay off!
Comment by Jorgen Moller on October 1, 2008 at 7:22am
We had over 100 emplyees for 15 + years and we were all family
They were the reason we went from a 50 seat diner with one emplyee, to the 83rd largest independent award wining restaurant in America
When someone got into truble we made al our resouses avalible to them all as we had ourselfes.
If some got locked up in jail in casablanca, we FedEx $ 5000.00 to get her out, come back and paid back by working it of in one year. Someone ended up in jail for drunken driving after partying at late night with other emplyees. Their spouses knew they could call us any time for our help
We figured out that over a fifteen year period we must have bailed out over 100 emplyees.
Some got an IRS problem, we made our CPA on retainer take care of their problem at no cost to them
Any legal problem for our emplees we let our attorney on retainer help them out.
Any time someone had a personal problem, the staff worked out their own by covering each others shift. All they were required to do was to inform us of the change. No problem
With a staff of over 100 we had daily staff meetings where everything was laid out in open
the good, the bad and the ugly, just like in close knit family...
Never did we experience being short on staff as we could just call up and ask someone on their day off to come in, never were we turned down. We served over 1000 upscale dinners every night but it was a piece of cake with our wonderful satff of all family
Any undesireble staff members was 'fired' by their own peers...
"we don't like that person here, please" so it all took care of itself, very simple...
Comment by Amanda Vroom on September 26, 2008 at 5:53am
Family always wins over work! Understaffed is a temporary situation, family matters can change lives forever...

I have always been able to relate to people and their needs, when family matters arise, it is important to them to be there, in turn it is important for me to support them by letting them go to their family. I often find that they truly appreciate this gesture- despite knowing we will run short. However, if you have built a dynamic TEAM- then everyone will pull together and make it happen!

Non-Operator
Comment by Keith Bernhardt on September 25, 2008 at 8:04pm
Family first. Absolutely, regardless of what type of business it is.
If you're under staffed, I believe most people will understand.
If need be, you may have to close for a night or adjust hours.
Everybody has a family of some kind, and I am sure they have had their share of
crises, and i believe they will understand. If you get the customers that gripe and complain
about the adjustments, do you really want them anyway ?

Non-Operator
Comment by Mark Moeller on September 25, 2008 at 2:11pm
Over simplified, I run short handed. If this employee has been there for everyone, it is only fair that everyone is there for him especialy with a family member in the hospital. If they were going to a concert, he would have to work. A commitment needs to honored, no doubt about it. There are times when extenuating circumstances have to prevail.

Also, anyone that is off for that shift should step up and come in to cover as this employee seems to do.
Comment by Adam R. Cox on September 25, 2008 at 1:52pm
This is a loyal employee that most likely is a good friend as well. If I was the manager, I would give that person the time off that they needed to attend to family issues. Because of their past actions it is apparent that they understand respondsibility and they would not abuse it.

It would also be time for others in the company to step-up and repay the debt that the employee is owed and come in for them.

If you do not, then i think you will lose that loyality next time around.

Time to suck it up and ask others to suck it up too!

Advertisments

 

DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Report: Consumers want more protein, need more education

A majority of U.S.  -More

California Walnut Beet Carpaccio Flatbread
Jump start their appetites with this fabulous flatbread appetizer topped with beets, goat cheese, arugula and California Walnuts. For this and more great recipes, visit http://www.walnuts.org/food-professionals/trending-recipes/.

Vegetables take over dessert menus

Top pastry chefs in the U.S.  -More

Rising takeout demand drives new Mama Fu's footprint

Austin, Texas-based Mama Fu's Asian House debuted a smaller footprint unit focused on feeding a growing demand for takeout an -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Souplantation & Sweet Tomatoes Certified As Nation's Largest 'Green' Restaurant Chain

National Group Salutes Country's Only Large Restaurant Group to be 'Certified Green Restaurants®'

National Restaurant Association and EatStreet Release Online Ordering Guide

The National Restaurant Association and EatStreet have released a free educational guide focusing on online ordering and emerging restaurant technology trends.

Boyd's Coffee Launches Single-Cup Coffees For Retail And Foodservice

The coffees come in a variety of roast levels and include organic and Rainforest Alliance Certified™ options: French No. 6®, Red Wagon® Organic Coffee, Good Morning™, Hi-Rev® (delivers more caffeine), and Lost Lake™ Decaf Organic Coffee.

Arby's Announces Development Deals With New And Existing Franchisees

ARG recently sold 14 company-operated restaurants in Tampa, FL to Mosaic Investments, Inc. (Mosaic), a fully integrated investment firm based in Atlanta. In addition to remodeling existing locations slated to commence at the end of 2014, Mosaic has committed to build 13 new Arby's restaurants in the Tampa area over the next nine years.

Smoothie King Appoints Vice President Of Business Development To Drive Brand's Expansion Across The U.S.

Prior to joining Smoothie King, Bruno served as vice president of retail sales, operations and franchise development for Fannie May Fine Chocolates, a division of 1800Flowers.com, where he oversaw a $69.5 million retail division that included 100 corporate stores and 45 franchised stores.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Michel Laberge: How synchronized hammer strikes could generate nuclear fusion - Michel Laberge (2014)

Our energy future depends on nuclear fusion, says Michel Laberge. The plasma physicist runs a small company with a big idea for a new type of nuclear reactor that could produce clean, cheap energy. His secret recipe? High speeds, scorching temperatures and crushing pressure. In this hopeful talk, he explains how nuclear fusion might be just around the corner.

TED: Sarah Lewis: Embrace the near win - Sarah Lewis (2014)

At her first museum job, art historian Sarah Lewis noticed something important about an artist she was studying: Not every artwork was a total masterpiece. She asks us to consider the role of the almost-failure, the near win, in our own lives. In our pursuit of success and mastery, is it actually our near wins that push us forward?

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" positioned 50,000 km from a telescope to enable imaging of planets about distant stars. It is, he says, the "coolest possible science."

© 2014   Created by FohBoh.

Badges  |  Report an Issue  |  Terms of Service