Before I proceed, I must disclose that that I know a couple of Google employees. They are good people, I might add. I'm also a regular Google user. Then again, who isn't?

Google has tried to be the perfect company. Not only are many of its products free, it also aims to be one of the most generous employers around. Whether the first notion is sustainable is another topic for another time, but it definitely looks like Google still needs to work on the second one.

I encourage you to read 'How Google's Cafes Turned Into Hell's Kitchens' and its related articles on Silicon Valley gossip site Valleywag. However, if you're pressed for time, here's how Google failed at keep its restaurant workers and customers happy.

1.) Free-food policy: Google wanted to use meals to reward their employees. At first this seemed like a fabulous idea. But then not only did fellow Googlites take the perk for granted but also the cooks and kitchen staff who provide the perk to them. I'm not sure Google considered the nature of humans here. This led to...

2.) Employee dissatisfaction: Most of the staff, including noted chefs Josef Desimone and Nate Keller, jumped from the sinking ship. Apparently the adverse treatment by fellow Googlites was a big factor.

According to the article, Google employees were so arrogant that even food-service provider Bon Appétit may sever its relationship with the organization. Speaking of Bon Appétit...

3.) Conflict of interest: Then-new director of operations John Dickman is married to Bon Appétit's Lisa McEuen, who won the Google contract when it was in play. Dickman is no longer with the company.

Now Google employees might not even get free meals anymore, and Google's reputation is taking a hit. If you thought Google was perfect, think again!

Views: 24

Tags: cafes, customer, employee, google, satisfaction

Comment

You need to be a member of FohBoh to add comments!

Join FohBoh

Comment by restaurantdotorg on August 30, 2008 at 12:44pm
I failed to clearly note that the above situation is taking place at the Mountain View, Calif. headquarters. I hate to make blanket statements, but my understanding is that generally Silicon Valley-ers carry a sense of entitlement around with them.
Comment by David Mark on August 30, 2008 at 11:39am
Erin, I'm with you. People are funny sometimes. What I really mean, besides being comedic, is people are dumb-founding. Are you freaking kidding me? Employee dissatisfaction? Merely the thought of a free crappy lukewarm veggie burger on day old bread sounds good to me on occasion. Especially considering the fact it costs me the equivalent of a small countries GNP to fill my gas tank these days.

It's sad if this story is, in fact, true. Am I missing something here, or is the idea of whining about free food ridiculous and downright pathetic? Free food is a great perk for someone who gets a paycheck. Think of the folks (outside of Googleplex) who work paycheck to paycheck and have to buy their own lunch. I get folks in that part of the country may be spoiled, err, uhh, I mean acclimated to expect grandiose rewards, but that's not a license to be a jerk. Try being grateful and humble regardless of the quality in food your employer graciously provides you.

I guess I'm a little sensitive about this subject because I see hungry families weekly at the food bank where I volunteer. Then again, I boldly claim everyone should be.
Comment by Adam R. Cox on August 29, 2008 at 9:41am
When I worked for a company that did outsource work for Apple, we were trained for 2 weeks @ Apple HQ. We at the the main campus a couple of times. It was so wonderful. I would have been a bus boy to be able to eat there. Sushi Bar, Salad Bar (not your normal one either), pizza station where they put your item into the open stone oven. It was so wonderful.

I also worked at Nike as a full employee. That was not good. It has gotten better. (97-2000) It was your basic fair. I had thought that being Nike, they would have a lot more. I had made a comment once while in line and a person behind me told me off. I related her my comments about Apple and my background. That kinda shut her up.

I think that when your the big dog and making fists of cash with no due diligence, stuff like this happens like at Google.

It would be interesting to see how BA and Google could re-invent themselves in the food world. Grumpy employees don't make for a happy workplace.

Advertisments

 

DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

QSRs squeeze into unconventional locations

Nontraditonal quickservice units are popping up wherever people are, moving beyond street-side and mall locations to military -More

Optimize efficiency with an applicant tracking system

Businesses increasingly are turning to software programs that make applicant tracking more efficient.  -More

Read the NRA statement on NLRB's joint employer decision

 -More

All-new pasta dish features Grand Cru® Alpine-style cheese
Roth® Grand Cru® cheeses have a complex and full-bodied flavor that's crafted to achieve excellence in your menu applications. Try it in Manicotti en Croute with Brandied Fig Dipping Sauce. This elegant and inventive dish recently won our recipe contest for postsecondary culinary students, and is perfect as a sophisticated appetizer, passed hors d'oeuvre or savory dessert.

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $50 posting packages to syndicate across all major jobs boards.

National News

Darden Announces Leadership Succession Plan

Darden Restaurants, Inc. (NYSE: DRI) announced that Clarence Otis is stepping down as Chairman and Chief Executive Officer of the Company. Darden's Board of Directors has appointed the Company's current Independent Lead Director, Charles A. Ledsinger, Jr., as Independent Non-Executive Chairman of the Board, effective immediately. The Company also announced that it has amended its corporate governance policies to provide for the separation of the Chairman and Chief Executive Officer roles.

National Restaurant Association Statement on NLRB Joint Employer Decision

Today the National Restaurant Association issued the following statement regarding the National Labor Relations Board’s (NLRB) decision asserting McDonald’s Corporation is a joint employer of its franchisees:

National Restaurant Association Issues Support for Clearer ACA Definition of Seasonal Employment

The bipartisan legislation will align the definitions of seasonal employment in the Affordable Care Act and streamline the applicable large employer determination process.

Rising India, Inc. Announces Acquisition Strategy Toward a Sizable Slice of the QSR Pizza Pie

Rising India, Inc. (OTC: RSII), announces today it will immediately begin work toward the acquisition of up to 5 profitable stores in the popular Quick Serve Pizza Restaurant segment. Current targets are currently earning about $450,000 in revenues per year, per store. Acquisition of targets would provide immediate cash flow identified from profitable longstanding, absentee owner operations with proven model success.

Panera Bread Company Reports Q2 2014 Diluted EPS of $1.82

Q2 2014 Revenue increased 7% to $631 million - Q2 2014 Company-owned comparable net bakery-cafe transactions up 0.4%

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

© 2014   Created by FohBoh.

Badges  |  Report an Issue  |  Terms of Service