Before I proceed, I must disclose that that I know a couple of Google employees. They are good people, I might add. I'm also a regular Google user. Then again, who isn't?
Google has tried to be the perfect company. Not only are many of its products free, it also aims to be one of the most generous employers around. Whether the first notion is sustainable is another topic for another time, but it definitely looks like Google still needs to work on the second one.
I encourage you to read 'How Google's Cafes Turned Into Hell's Kitchens'
and its related articles on Silicon Valley gossip site Valleywag
. However, if you're pressed for time, here's how Google failed at keep its restaurant workers and customers happy.
1.) Free-food policy: Google wanted to use meals to reward their employees. At first this seemed like a fabulous idea. But then not only did fellow Googlites take the perk for granted but also the cooks and kitchen staff who provide the perk to them. I'm not sure Google considered the nature of humans here. This led to...
2.) Employee dissatisfaction: Most of the staff, including noted chefs Josef Desimone
and Nate Keller, jumped from the sinking ship. Apparently the adverse treatment by fellow Googlites was a big factor.
According to the article, Google employees were so arrogant that even food-service provider Bon Appétit may sever its relationship with the organization. Speaking of Bon Appétit...
3.) Conflict of interest: Then-new director of operations John Dickman is married to Bon Appétit's Lisa McEuen, who won the Google contract when it was in play. Dickman is no longer with the company.
Now Google employees might not even get free meals anymore, and Google's reputation is taking a hit. If you thought Google was perfect, think again!