By Curt Archambualt - President, Council of Hotel and Restaurant Trainers (CHART)

Just returned from People Reports second annual QSR Symposium and I have to say that is was an excellent event and one that I would highly recommend. The theme for the 2nd Annual People Report QSR Symposium held at the Las Colinas Marriott in Dallas, Texas on June 24th and 25th was “Now More Than Ever, PEOPLE MATTER”. Joni Doolin and her team at People Report did a fantastic job pulling together a conference that exceeded the participants expectations of that theme. The two day event was filled with excellent speakers that made it abundantly clear to all those in attendance that the war on talent is heating up. Only those companies that understand the root cause of success is in the people these companies hire, train, recognize, reward,and develop, will be the companies that will be able to sustain high levels of performance.

The event was hosted seamlessly by Jim Lynde, SVP People for Sagittarius Brands who not only kept the conference on track but offered interesting tidbits of information throughout the conference. Teresa Siriani, President of People Report partnered with Bill Schaffler, CFO & CAO of People Report to present the latest findings from People Report. Not only was the information very insightful but the purposful collaboration between the Teresa and Bill demonstrated to the audience that CFO’s get it and need to be part of the people dialouge.

The lineup of key note and break out speakers was outstanding. Steve Bigari former McDonalds franchisee and currently with America’s Family, a non-profit that focuses on helping the working poor in America, discussed how we as employers need to take responsibility to assist our employees in becoming successful. Jon Luther, CEO of Dunkin’ Brands shared his 40+ years of insights in how leadership plays a critical role in the lives of employees. Eric Chester provided his always energetic and informative presentation on the Generation Y employee and what employers can do to attract and retain this group of people.

A panel that included Jose Tomas, VP of Human Resources, Burger King, Jeff Sinelli, Founder & CEO of Which Wich, and Amanda Hite, Founder and Change Agent, Talent Revolution discussed the key ways to target Generation Y people for employment in the industry. The panel was moderated by Kacy Oden and Shyam Patel from People Report and was a great follow up to Eric Chester. There were three excellent breakout sessions lead by Gerry Fernandez, MFHA, Joleen Flory, Elliott Leadership Institute, and Eric Chester, Gerneration Why.

The afternoon of the second day was filled with very spirited presentations that kep the energy level high. Harsha Agadi, President & CEO, Church’s Chicken shared with the group how he and his awesome team have turned that chain around through very thoughtful tactics that are geared at helping the employees of that chain to become franchisees. Penelope Trunk, Author, The Brazen Careerist continued the energy level by discussing her 7 important things leaders in organizations can do to address the needs of the Generation Y employee. Her matter of fact and direct delivery of the content kept people engaged throughout here session. Andrea Gappmayer, Carrot Culture, wrapped up the conference with a great presentation on the value and importance of building a rewards and recognition culture in the organization.
The highlight of the People Report QSR Symposium was the panel of Shift Leaders that was moderated by Kathleen Wood, Founder Kathleen Wood Partners. This group of Shift Leaders from Taco Bell, Eintein’s, Whataburger, and Checkers provided an energetic insight into the thoughts and lives of the people running the restaurant. The awesome group of Shift Leaders reinforced that there are fantastic, intelligent, inspirational people running our shifts and delivering on expectations. The main takeaway from this session is to look for what you want in people and they will return a great deal back.

Again, Joni Doolin and her team did an absolutely outstanding job providing great information, excellent networking opportunities, and wonderful hospitality to all of the attendees. Next years conference is slated for early June and if you are a QSR operation, is a must attend.

The thing that has stuck with me since I have returned is that all that was discussed made a heck of a lot of sense. In a nutshell, take care of your people through both good and difficult times and a business will be well rewarded. Why then is it that in our industry, when times get tough, the first thing we do is cut the training process? Is it that old habits are hard to eliminate? Bill Schaffler, CFO & CAO of People Report shared that the number one concern of CFO's in our industry is the shortage of talent. Seems to be a conflict here don't you think? If that is the number one concern then why are cuts being made to people systems. The good news is that Bill is one of those CFO's that gets it and is advocating capital investment in people in the same manner as the capital investments in menu and facility.

How do I know that there are cuts being made to training in our industry, well at the CHART conference in Minneapolis this past February, we polled our attendees and over 7 out of 10 attendees said they were facing either staffing, budget, and/or program cuts as a response to the current economic conditions. When will the people who have control over the money understand that to make money, investments in people will always create a return on investment?

Views: 1

Tags: CFO, CHART, Human, ROI, Resources, Training


You need to be a member of FohBoh to add comments!

Join FohBoh




Social Wine Club for Craft Wineries


Taco Bell takes on fast casual with U.S. Taco Co.

Taco Bell will test a new fast-casual concept called U.S. Taco Co.  -More

Avocados From Mexico: All New Recipe Brochure
Looking for the sweet spot between indulgence and fresh appeal? Say yes to fresh Avocados from Mexico, all year long. So rich and creamy, use them as a substitute for mayo to create a craveable crab salad sandwich that will make others green with envy. Discover more culinary inspirations and recipes here!

Ronald McDonald gets a makeover for social media debut

Ronald McDonald is giving off less of a clown vibe with a makeover that keeps the color scheme but adds a blazer, a yellow ve -More

Animal fats ramp up flavor

Chicago hot spots are serving up savory dishes flavored with animal fats such as Stephanie Izard's confit goat belly at Girl  -More


Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Dunkin' Brands Reports First Quarter 2014 Results

Dunkin' Donuts U.S. comparable store sales growth of 1.2% - Added 96 net new restaurants worldwide including 69 net new Dunkin' Donuts in the U.S. - Revenue increased 6.2%

Hurricane Grill & Wings Signs Franchise And Multi-Unit Development Agreements For Additional 22 Units

Hurricane Grill & Wings, a restaurant franchise known for its never-frozen jumbo wings and more than 35 signature flavors, announced today the signing of five multi-unit development agreements, representing 22 new locations. The Florida-based brand opened two locations in early 2014, with plans for a total of 14 new units by the end of the year.

Dunkin' Donuts Announces Plans For 20 New Restaurants In South Orange County And The San Fernando Valley

Dunkin' Donuts announced today the signing of multi-unit store development agreements with two new franchise groups to develop 20 new restaurants in South Orange County and the San Fernando Valley area over the next several years.

Brinker International Reports Increases In Third Quarter Fiscal 2014 EPS And Comparable Restaurant Sales

Earnings per diluted share, excluding special items, increased 16.7 percent to $0.84 compared to $0.72 for the third quarter of fiscal 2013

Togo's Inks Deals In Idaho And Utah To Develop 13 New Restaurants

Togo's Eateries, Inc. announced it has signed franchise agreements to develop five restaurants in Eastern Idaho and eight locations in Salt Lake City, Utah. In 2014, the brand will also mark its entry into Colorado, Idaho, and Utah with restaurant openings planned over the next few months.


If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.


TED: James Patten: The best computer interface? Maybe ... your hands - James Patten (2013)

"The computer is an incredibly powerful means of creative expression," says designer and TED Fellow James Patten. But right now, we interact with computers, mainly, by typing and tapping. In this nifty talk and demo, Patten imagines a more visceral, physical way to bring your thoughts and ideas to life in the digital world, taking the computer interface off the screen and putting it into your hands.

TED: Hamish Jolly: A shark-deterrent wetsuit (and it's not what you think) - Hamish Jolly (2013)

Hamish Jolly, an ocean swimmer in Australia, wanted a wetsuit that would deter a curious shark from mistaking him for a potential source of nourishment. (Which, statistically, is rare, but certainly a fate worth avoiding.) Working with a team of scientists, he and his friends came up with a fresh approach — not a shark cage, not a suit of chain-mail, but a sleek suit that taps our growing understanding of shark vision.

TED: Michel Laberge: How synchronized hammer strikes could generate nuclear fusion - Michel Laberge (2014)

Our energy future depends on nuclear fusion, says Michel Laberge. The plasma physicist runs a small company with a big idea for a new type of nuclear reactor that could produce clean, cheap energy. His secret recipe? High speeds, scorching temperatures and crushing pressure. In this hopeful talk, he explains how nuclear fusion might be just around the corner.

TED: Sarah Lewis: Embrace the near win - Sarah Lewis (2014)

At her first museum job, art historian Sarah Lewis noticed something important about an artist she was studying: Not every artwork was a total masterpiece. She asks us to consider the role of the almost-failure, the near win, in our own lives. In our pursuit of success and mastery, is it actually our near wins that push us forward?

© 2014   Created by FohBoh.

Badges  |  Report an Issue  |  Terms of Service