How many of us find ourselves when out to eat basically wondering, when our server will ever get to our table? Since we are all FOHBOH peeps, we are probably very lienant, and let our server get away with that extra minute, but what if we are in a hurry and have a movie to catch, or for some of my friends meetings or children's sports activities? How long does that minute decide if you actually eat at that restaurant again? I gave it 15 minutes, it was like an eternity......
I had a not so fabulous dining experience at Red Lobster over the weekend. I had been sick with the "Columbus Head Cold", and out of commission for a few days. When my boyfriend was in town, we hit up Red Lobster, because I heart Shrimp Scampi, it's the best. We walked in, immediately seated, and waited, and waited.... I ask my better half, " Am I being impatient or, have we just sat here, for like forever"..... Zak ( who has worked for Max and Erma's one day a week for 9 years) is like " No it's like 15 minutes"........ I'm like " Well what should we do"....so with both of our heads together, we left. Sorry to Red Lobster, who probably had 5 " Lobster Buddies" walk past us, and not ask if we were taken care of, and to the Darden Company who lost out on at least 60.00 in sales, plus a fat tip for their server!
So how do make sure it doesn't happen to us? As a Corporate Trainer/ Key Manager you kinda have to manage your shifts like a buddy shift! Make it an opportunity at your shift meetings that all of you associates know who is in the section next to them! Secondly, be on the floor at least every 7 minutes, even if ask a server to watch expo for a minute....that's all it will take for you take a second on the floor, connect with your guests, You never want to see a guest leave un satisfied!
If anyone cares to know, we went to El Vaquero the best Mexican in Columbus!! I had the #37 Chicken Diabla which is the best !