Once again I took to the road and visited Tennessee in February to see clients and to attend a family wedding. While there, I had two dining experiences worthy of reporting simply to underscore the importance of service in our industry.
Going to dinner with 4 adults and 3 children at a Cracker Barrel in White House Tennessee sounded like a good idea. I was tired though, so when the waitress asked for our drink order I asked for Scotch. At first she was… Continue