Michael Minichello's Blog (9)

Restaurants Get Social

So October 22nd was the last time that I blogged here at FohBoh and I know the millions of you that have read this have been dieing with anticipation as to what I have been doing. Actually my wife Kelly is really the only one that reads anything I write but it made me feel good to write that sentence. Those of you that know me know that I am a little bit of a talker (ok a lot of a bit) and not so much a writer. I can write but it takes a long time because I write the way I talk and that is…

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Added by Michael Minichello on April 26, 2011 at 9:34am — No Comments

When am I going to meet your friends?

So you just started dating someone new. How long until you introduce them to your friends or your family. Do you do it right away or do you wait just because you are not sure? It could be a number of scenarios, you love your friends and family but you are not sure about how they will be received. Or you are not sure whether your new date would be welcome into the inner circle. A referral program is similar to dating someone new. We all know that a solid referral program pays in both…

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Added by Michael Minichello on October 22, 2010 at 9:49am — No Comments

Help End Childhood Hunger

I was reading a blog about Share Our Strength and my 13 year old Julia is hanging over my shoulder with curiosity. I asked her, "Did you know that there are more than 17 million children, nearly 1 in every 4, that struggle with hunger? When you are home having your daily bowl of ice cream there are other children that may not even have access to a meal of any sorts." She…

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Added by Michael Minichello on September 15, 2010 at 11:58am — No Comments

Person Behind the Curtain

So I met with some clients this week and the topic was “What can we do different to attract better candidates?” Such a loaded question. So we went through the usual list:…

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Added by Michael Minichello on July 2, 2010 at 7:17am — No Comments

Social Media and Restaurants

This week at the NRA Show there was a lot of chatter about the future of social media and how it will be used in the restaurant world. Right now most, like myself, are just trying to find our way. Youtube is five years old and growing up fast. Facebook, twitter, and all the rest are changing by the day if not minute. There is a new tool being created constantly. So how do you figure out what, how and when? Who cares, stop over thinking this and get in on the action before it is too late.…

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Added by Michael Minichello on May 26, 2010 at 2:00pm — 22 Comments

It's not service...it's caring!!

Maybe I should change the name of the blog to "Hospitality Raps". Here I am again talking about hospitality. So this weekend my washing machine dies. the gasket duhicky thing breaks and water goes everywhere. Not to panic (I did until I realized) the warranty is still good. So I call Sears "customer service" line and get put on hold for 30 minutes, great service...NOT!!!! When I finally get a real live human being on the line she tells me no problem we will have a "service" tech out tomorrow…

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Added by Michael Minichello on May 6, 2010 at 6:49am — 2 Comments

Believe in a better "Life Style"

For those of you in the industry at the higher levels that get to go home on Friday afternoon and not return until Monday, think about the people that make that possible. Think about what it was like when you were one of those people. Then think about how you can make it better, that is if you believe it has to get better.

If you don't think it has to get better you are working in a blind spot. The restaurant world is a "life style". Its nights, weekends, and holidays. While…

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Added by Michael Minichello on April 24, 2010 at 6:48am — 2 Comments

It's about Hospitality

The Restaurant/Hospitality world is the ultimate place to play the "Kevin Bacon" game. Everyone eventually leads back to someone who everyone knows. Well "hospitality" is the ultimate way I like to live my life. If you think about it no one likes to wait for service in a restaurant and absolutely no one likes to be hungry in a restaurant. I apply this theory to everyday encounters that people have. When my mechanic tells me that he is "waiting for the part to come in". I tell him next time…

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Added by Michael Minichello on April 21, 2010 at 6:25pm — 1 Comment

What restaurants can learn from Tiger Woods?

It is total chaos right now in Tiger’s world. I think it is crazy the level of attention this gets in the media. This is not a back page story or gossip column, this has been the leading story on major networks. Tiger has been on the front page of the NY Post 3 less days than 9/11 coverage. Whether you are following this or not we should always see what we can learn. Watch this and let me know what you think we can learn from Tiger?

Added by Michael Minichello on December 16, 2009 at 4:31am — 2 Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

The Sip

The Sip: Stay up-to-date on the beer, wine and spirits category with original content from SmartBrief -More

New food offerings helped Starbucks boost sales

Baked goods, breakfast sandwiches and the first price increases in nearly four years helped lead Starbucks to a 7% same-store -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $50 posting packages to syndicate across all major jobs boards.

National News

Jamba Juice Announces Expansive Franchise Recruiting Campaign in Key Markets

Jamba Inc., (NASDAQ:JMBA) announced the launch of a new franchise recruiting campaign focused on single store development in existing and new domestic markets. Jamba was recently selected one of Forbes Top 10 Best Franchises in America.

Starbucks Revenues Increase 11%; Earnings Per Share Surge 22% to a Q3 Record $0.67

Global comparable store sales increased 6%, marking the 18th consecutive quarter of global comp growth of 5% or greater

Here’s a Wild Thought for Fast-casual Food Establishments - Add a Waiter - By John Hendrie

The value of fast food dining has never really been about personalized service. Rather, the emphasis was on speed and convenience (price played in there, as well). We customers were thrilled to have our order turn out correctly and at the proper temperature. We may have appreciated the smile, when received, and the good wishes as we accelerated on with our lives.

Ward Whitworth Named President for On The Border Mexican Grill

On The Border Mexican Grill & Cantina, which was recently acquired by Border Holdings, LLC, an affiliate of Argonne Capital Group, today announced the appointment of Ward Whitworth as President of On The Border.

The Melting Pot Targets Houston and El Paso, Texas for Franchise Expansion

Restaurants, Inc. announced today that it is actively seeking franchisees to expand its presence throughout the Lone Star State, naming El Paso and Houston as target markets for future franchise development.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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