Patrick Maguire's Blog – August 2010 Archive (2)

There should be no doubt about the need to raise awareness about the need for mutual respect and common courtesy between service industry workers and their customers. In fact, all human beings could use a reminder about civility. If you’re skeptical at all, read the comments posted in response to all of the stories about Steven Slater, the JetBlue flight attendant who dramatically left work and the plane following an altercation with a passenger. The vitriol on both sides of the discussion…

After watching Fully Committed on Sunday evening, a one-man performance starring Gabriel Kuttner, I reflected on several times I’ve seen customers behave like children when they didn’t get what they wanted. I remembered the sleazy guy from NY attempting to coax a Royal Caribbean Cruise Concierge into giving his group a specific dinner table for the entire cruise, despite the fact that he had neglected to make…