There are many phrases that come out when it comes to establishing a paradigm of great guest service. “The guest is always right”, “Never say no to a guest”, and most recently my favorite “The Guest is the Boss!” First, before continuing, I must agree with all of the statements above. I am a guest first operator and believe that you have got to take care of your most important client, your Guest!!
Working for a National chain often gives me the opportunity to speak on this topic,… Continue