Bill Campion's Blog (85)

What To Do With Entitled Team Members

Webster defines entitlement as “a belief that one is deserving of or entitled to certain privileges”. Based on this definition entitlement doesn’t seem like such a bad thing. I’ve always had a negative view on the concept of entitlement. In a team environment if a team member has a sense of entitlement she thinks she’s entitled to certain privileges because she’s been on the job longer than others or because he thinks his standards are higher than those of his teammates.



In the… Continue

Added by Bill Campion on September 5, 2009 at 11:06am — 9 Comments

Join The War Against Weak Words!

Have you ever invited someone to a party and their response is, “I’ll try to make it”? When a person responds to your invitation in this manner, how often does he or she actually show up? If your experience is like mine I’d say their chances of being at your party are slim and none. Why do you suppose that is?



In my opinion it has everything to do with the language we use. That little 3-letter word is what practically guarantees your invitee is a no show. In my book, TRY qualifies as… Continue

Added by Bill Campion on August 3, 2009 at 7:01am — 1 Comment

The Most Powerful Weapon in the Marketing Arsenal

Now’s the time to hunker down! I’m not exactly sure what that means but I think it’s military terminology for hold on to your BVD’s or something like that. When I think of “hunker down” in the marketing world I think it’s about focusing on what you can control and not being preoccupied with what you can’t. That brings me to the most powerful tool in the marketing arsenal – Customer Service.



It doesn’t take a brain surgeon to understand that it’s much more cost effective to bring a… Continue

Added by Bill Campion on March 29, 2009 at 2:11pm — 12 Comments

The Service Gene

Some have it some don’t! It took me a while to come to this conclusion but I’m

convinced this is fact. Back in the day I believed that everyone could learn how to provide great service and that’s probably true – but only to a certain extent. If you truly want to differentiate your service you have to hire people blessed with the talent to provide great service. Did I say talent? I think I did…



I’m a huge Marcus Buckingham fan. I’ve read his books and listened to his tapes. What… Continue

Added by Bill Campion on March 23, 2009 at 6:42pm — 9 Comments

Engage The Person, Not The Employee!

How many times have you seen a manager try to stuff a round peg into a square h***? Typically they know better but they do it anyway for one reason or another. As we all know this is a formula for disaster. How do we avoid this tendency? There are a variety of tools that you can utilize to gain knowledge about a person's strengths, weaknesses, personality type, etc. These formal assessments are an important part of the process however it doesn't stop there.



There simply is no… Continue

Added by Bill Campion on May 10, 2008 at 8:52am — 4 Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

PepsiCo exec Lisa Walsh shares path to leadership

Industry leader Lisa Walsh, vice president of PepsiCo Customer Management, has risen through the ranks at the company since j -More

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Galbani® Mascarpone. Gold Standard True Italian Taste.
Italy has a flavor all its own. When it comes to cheese, chefs who know choose Galbani. For irresistibly savory risottos and pastas, try classic Galbani mascarpone. Its rich, creamy goodness makes it perfect for favorites like tiramisu and cannoli. Galbani mascarpone, one of the fine brands from Lactalis Culinary. For paring suggestions, click here.

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National News

Gen Z, the First True Digital Generation, Represents the Future Foodservice Consumer

Gen Z, the first true digital generation, represents the future foodservice consumer. They're a generation on the move that strongly prioritizes speed of service, technology, and having what they want, when they want it. Millennials, more so than older generations, prefer to visit restaurants that offer new and unique foods and flavors. Gen X and Boomers converge on several preferences—such as the importance of a convenient location.

Red Robin Gourmet Burgers Celebrates Its 500th New Restaurant Opening

Red Robin's 500th new restaurant opening will open on Aug. 4 at 11 a.m., in Milpitas, Calif. at the Great Mall of the Bay Area.

Darden Completes Sale Of Red Lobster To Golden Gate Capital

Darden Restaurants, Inc. (NYSE: DRI) and Golden Gate Capital today announced that Golden Gate has completed the acquisition of the Red Lobster business and certain other related assets and assumed liabilities for approximately $2.1 billion in cash.

Dunkin' Donuts Announces Plans For Seven New Restaurants In Duluth, Minnesota With New Franchisees Brian And Sharon Weidendorf

Dunkin' Donuts announced today the signing of a multi-unit store development agreement with new franchisees, Brian and Sharon Weidendorf, to develop seven restaurants in Duluth, Minnesota and the surrounding areas. The first restaurant is planned to open in spring 2015.

Wendy's Names Brandon Solano Senior Vice President of Marketing

The Wendy's Company (NASDAQ: WEN) announced today that Brandon Solano, 43, a veteran brand builder and product innovator, has been named Senior Vice President of Marketing.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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