Bill Campion's Blog (85)

What To Do With Entitled Team Members

Webster defines entitlement as “a belief that one is deserving of or entitled to certain privileges”. Based on this definition entitlement doesn’t seem like such a bad thing. I’ve always had a negative view on the concept of entitlement. In a team environment if a team member has a sense of entitlement she thinks she’s entitled to certain privileges because she’s been on the job longer than others or because he thinks his standards are higher than those of his teammates.



In the… Continue

Added by Bill Campion on September 5, 2009 at 11:06am — 9 Comments

Join The War Against Weak Words!

Have you ever invited someone to a party and their response is, “I’ll try to make it”? When a person responds to your invitation in this manner, how often does he or she actually show up? If your experience is like mine I’d say their chances of being at your party are slim and none. Why do you suppose that is?



In my opinion it has everything to do with the language we use. That little 3-letter word is what practically guarantees your invitee is a no show. In my book, TRY qualifies as… Continue

Added by Bill Campion on August 3, 2009 at 7:01am — 1 Comment

The Most Powerful Weapon in the Marketing Arsenal

Now’s the time to hunker down! I’m not exactly sure what that means but I think it’s military terminology for hold on to your BVD’s or something like that. When I think of “hunker down” in the marketing world I think it’s about focusing on what you can control and not being preoccupied with what you can’t. That brings me to the most powerful tool in the marketing arsenal – Customer Service.



It doesn’t take a brain surgeon to understand that it’s much more cost effective to bring a… Continue

Added by Bill Campion on March 29, 2009 at 2:11pm — 12 Comments

The Service Gene

Some have it some don’t! It took me a while to come to this conclusion but I’m

convinced this is fact. Back in the day I believed that everyone could learn how to provide great service and that’s probably true – but only to a certain extent. If you truly want to differentiate your service you have to hire people blessed with the talent to provide great service. Did I say talent? I think I did…



I’m a huge Marcus Buckingham fan. I’ve read his books and listened to his tapes. What… Continue

Added by Bill Campion on March 23, 2009 at 6:42pm — 9 Comments

Engage The Person, Not The Employee!

How many times have you seen a manager try to stuff a round peg into a square h***? Typically they know better but they do it anyway for one reason or another. As we all know this is a formula for disaster. How do we avoid this tendency? There are a variety of tools that you can utilize to gain knowledge about a person's strengths, weaknesses, personality type, etc. These formal assessments are an important part of the process however it doesn't stop there.



There simply is no… Continue

Added by Bill Campion on May 10, 2008 at 8:52am — 4 Comments

Advertisments

 

DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Chains make chicken the star of the menu

High beef and pork prices are making chicken the go-to meat more than ever, boosting wholesale prices for producers and spurr -More

Americans continue to eat less fish

The average American is consuming only 14.4 pounds of fish per year, down from the record high of 16.6 pounds in 2004, Ben Di -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

Restaurant Sales Bounced Back in March

Restaurant sales posted a solid gain in March, and bounced back completely from the recent soft patch. Eating and drinking place sales totaled $47.3 billion on a seasonally-adjusted basis in March, up 1.1 percent from February's upward-revised sales volume of $46.8 billion, according to preliminary figures from the U.S. Census Bureau.

McAlister's Deli Signs Franchise Agreement to Expand to Cleveland

McAlister's Deli announced it has signed a development agreement with an experienced multi-unit operator to develop three restaurants in the Cleveland, Ohio, area - the brand's first locations in the market.

Restaurant Trends - Growing And Emerging Concepts - Change and Activity April 16, 2014

Update from Restaurantchains.net on growing and emerging restaurant concepts

Popeyes Louisiana Kitchen, Inc. Announces CFO Departure in May

The company has commenced a search for Mr. Hope’s successor, reviewing both internal and external candidates. Mr. Hope will assist in the transition of duties to an interim CFO and will remain a consultant to the company through the summer.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

TED: David Brooks: Should you live for your résumé ... or your eulogy? - David Brooks (2014)

Within each of us are two selves, suggests David Brooks in this meditative short talk: the self who craves success, who builds a résumé, and the self who seeks connection, community, love -- the values that make for a great eulogy. (Joseph Soloveitchik has called these selves "Adam I" and "Adam II.") Brooks asks: Can we balance these two selves?

TED: David Sengeh: The sore problem of prosthetic limbs - David Sengeh (2014)

What drove David Sengeh to create a more comfortable prosthetic limb? He grew up in Sierra Leone, and too many of the people he loves are missing limbs after the brutal civil war there. When he noticed that people who had prosthetics weren’t actually wearing them, the TED Fellow set out to discover why — and to solve the problem with his team from the MIT Media Lab.

© 2014   Created by FohBoh.

Badges  |  Report an Issue  |  Terms of Service