Bill Campion's Blog (85)

What To Do With Entitled Team Members

Webster defines entitlement as “a belief that one is deserving of or entitled to certain privileges”. Based on this definition entitlement doesn’t seem like such a bad thing. I’ve always had a negative view on the concept of entitlement. In a team environment if a team member has a sense of entitlement she thinks she’s entitled to certain privileges because she’s been on the job longer than others or because he thinks his standards are higher than those of his teammates.



In the… Continue

Added by Bill Campion on September 5, 2009 at 11:06am — 9 Comments

Join The War Against Weak Words!

Have you ever invited someone to a party and their response is, “I’ll try to make it”? When a person responds to your invitation in this manner, how often does he or she actually show up? If your experience is like mine I’d say their chances of being at your party are slim and none. Why do you suppose that is?



In my opinion it has everything to do with the language we use. That little 3-letter word is what practically guarantees your invitee is a no show. In my book, TRY qualifies as… Continue

Added by Bill Campion on August 3, 2009 at 7:01am — 1 Comment

The Most Powerful Weapon in the Marketing Arsenal

Now’s the time to hunker down! I’m not exactly sure what that means but I think it’s military terminology for hold on to your BVD’s or something like that. When I think of “hunker down” in the marketing world I think it’s about focusing on what you can control and not being preoccupied with what you can’t. That brings me to the most powerful tool in the marketing arsenal – Customer Service.



It doesn’t take a brain surgeon to understand that it’s much more cost effective to bring a… Continue

Added by Bill Campion on March 29, 2009 at 2:11pm — 12 Comments

The Service Gene

Some have it some don’t! It took me a while to come to this conclusion but I’m

convinced this is fact. Back in the day I believed that everyone could learn how to provide great service and that’s probably true – but only to a certain extent. If you truly want to differentiate your service you have to hire people blessed with the talent to provide great service. Did I say talent? I think I did…



I’m a huge Marcus Buckingham fan. I’ve read his books and listened to his tapes. What… Continue

Added by Bill Campion on March 23, 2009 at 6:42pm — 9 Comments

Engage The Person, Not The Employee!

How many times have you seen a manager try to stuff a round peg into a square h***? Typically they know better but they do it anyway for one reason or another. As we all know this is a formula for disaster. How do we avoid this tendency? There are a variety of tools that you can utilize to gain knowledge about a person's strengths, weaknesses, personality type, etc. These formal assessments are an important part of the process however it doesn't stop there.



There simply is no… Continue

Added by Bill Campion on May 10, 2008 at 8:52am — 4 Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Report: Consumers want more protein, need more education

A majority of U.S.  -More

California Walnut Beet Carpaccio Flatbread
Jump start their appetites with this fabulous flatbread appetizer topped with beets, goat cheese, arugula and California Walnuts. For this and more great recipes, visit http://www.walnuts.org/food-professionals/trending-recipes/.

Vegetables take over dessert menus

Top pastry chefs in the U.S.  -More

Rising takeout demand drives new Mama Fu's footprint

Austin, Texas-based Mama Fu's Asian House debuted a smaller footprint unit focused on feeding a growing demand for takeout an -More

JOBS & CAREERS

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National News

Souplantation & Sweet Tomatoes Certified As Nation's Largest 'Green' Restaurant Chain

National Group Salutes Country's Only Large Restaurant Group to be 'Certified Green Restaurants®'

National Restaurant Association and EatStreet Release Online Ordering Guide

The National Restaurant Association and EatStreet have released a free educational guide focusing on online ordering and emerging restaurant technology trends.

Boyd's Coffee Launches Single-Cup Coffees For Retail And Foodservice

The coffees come in a variety of roast levels and include organic and Rainforest Alliance Certified™ options: French No. 6®, Red Wagon® Organic Coffee, Good Morning™, Hi-Rev® (delivers more caffeine), and Lost Lake™ Decaf Organic Coffee.

Arby's Announces Development Deals With New And Existing Franchisees

ARG recently sold 14 company-operated restaurants in Tampa, FL to Mosaic Investments, Inc. (Mosaic), a fully integrated investment firm based in Atlanta. In addition to remodeling existing locations slated to commence at the end of 2014, Mosaic has committed to build 13 new Arby's restaurants in the Tampa area over the next nine years.

Smoothie King Appoints Vice President Of Business Development To Drive Brand's Expansion Across The U.S.

Prior to joining Smoothie King, Bruno served as vice president of retail sales, operations and franchise development for Fannie May Fine Chocolates, a division of 1800Flowers.com, where he oversaw a $69.5 million retail division that included 100 corporate stores and 45 franchised stores.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Michel Laberge: How synchronized hammer strikes could generate nuclear fusion - Michel Laberge (2014)

Our energy future depends on nuclear fusion, says Michel Laberge. The plasma physicist runs a small company with a big idea for a new type of nuclear reactor that could produce clean, cheap energy. His secret recipe? High speeds, scorching temperatures and crushing pressure. In this hopeful talk, he explains how nuclear fusion might be just around the corner.

TED: Sarah Lewis: Embrace the near win - Sarah Lewis (2014)

At her first museum job, art historian Sarah Lewis noticed something important about an artist she was studying: Not every artwork was a total masterpiece. She asks us to consider the role of the almost-failure, the near win, in our own lives. In our pursuit of success and mastery, is it actually our near wins that push us forward?

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" positioned 50,000 km from a telescope to enable imaging of planets about distant stars. It is, he says, the "coolest possible science."

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