Voice of the Restaurant Industry
My 17 year old thinks I’m a bit over the top when I’m evaluating customer service and he’s probably right. However in these two situations I’m about to describe you tell me if my perspective is in line or out of whack.…
ContinueAdded by Bill Campion on August 28, 2010 at 6:00am — 7 Comments
You know how there are just certain “rules” in life? Like you can’t have 20”1 biceps unless you workout or you can’t control the weather? There’s no denying that you can’t be cool unless you are a dork first. I know the ladies might disagree but George Clooney was a dork at some point in his life. Nobody is exempt from this…
ContinueAdded by Bill Campion on August 25, 2010 at 3:06am — 10 Comments
So much has been written about the value of being present. (Read The Power of Now – Eckhart Tolle) That seems like such a simple concept. Just focus on the moment and life will get better. I don’t know about you but for me this could be one of my toughest challenges. For me it’s certainly a work in process.
I think it starts with slowing down. For some of us that’s a little counter-intuitive. Few would argue that the world is speeding up. Business is changing at warp speed.…
Added by Bill Campion on August 18, 2010 at 5:00am — No Comments
Ever wonder why Chik-Fil-A has had something like 56 straight quarters of same store sales growth? What is their secret to success? In my opinion it begins and ends with a company culture that is unique and special. An…
ContinueAdded by Bill Campion on August 17, 2010 at 7:31am — 5 Comments
Added by Bill Campion on August 13, 2010 at 3:39pm — No Comments
Have you ever come across a segment in a book and all of sudden it is like the author is speaking directly to you and only you? This happened to me this morning and I just had to share it. This comes on the heels of some tough love from two of the people in…
ContinueAdded by Bill Campion on August 13, 2010 at 5:28am — 3 Comments
I love turning the tables! That’s exactly what the love of my life Susan Fawcett (@culturebabe) and our best friend and soul sister Amanda Hite(@sexythinker) did this morning. I will keep this brief because I want to get it posted right away. I must warn you brevity is not my specialty.…
ContinueAdded by Bill Campion on August 6, 2010 at 7:30am — No Comments
I think it’s rather comical when companies boast that their ultimate goal is 100% customer satisfaction. Webster defines satisfaction as the following:…
ContinueAdded by Bill Campion on August 5, 2010 at 8:30am — 4 Comments
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Every day, millions of potential customers search for restaurants on hundreds of different online sites. At least one of these sites displays the wrong restaurant name, phone number, or address for 68% of established restaurants.
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