This past week I gave a lecture to a group of Innkeepers and Restaurateurs in Maine on Reputation Management. With all the numerous posts and information out there about protecting your business online from malicious reviews or reviews by unhappy customers, little thought is sometimes given to two other areas.
One, what is your local chamber or business association saying about you offline. and two, what are your employees saying about you online?
Awhile back I wrote a blog post with tips on getting hired (or not), of which this is a continuation on this series for those in the process of job hunting. The next post in this series will be: Is Your Resume getting to First Base in the Hospitality Business?
During a conference I presented to last month, in one of my sessions I asked, "How many of you back your information up?" Less then half the room raised their hands. And then I asked, "Have you…Continue
Added by Heather Turner on April 6, 2012 at 1:30pm — No Comments
Last week Chops & Hops restaurant found themselves in the national news by posting a somewhat un-PC post on their Facebook page. 134 news articles later (as of March 29th) and it's still making the rounds in newspapers and news articles online and off.
Takeaways from this for any restaurant:
1. This can happen to anyone. A…Continue