Chase Leblanc's Blog (19)

#Restaurant #epic #fail

With all due respect to the comedy of Jeff Foxworthy and his classic riffs on “You might be a redneck if…” - I’m helping myself to a new theme that is a little closer to home –

 “You might be a #restaurant #epic #fail if…”

  • Lights or letters in your outside signage are broken for weeks on end
  • Without speaking a word of greeting, your host turns heel, grabs menus proceeds across the room and exasperatingly gesticulates for the guests to…
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Added by Chase Leblanc on October 5, 2012 at 11:12am — No Comments

The Voice of “The Experience” by The Experienced Voice

It was a regular day and I was going to stop at the local, newly remodeled King Soopers  (A Kroger grocery store) to pick up some items. Now this was early in the morning and, by nature, the night crew is winding down and the day crew is winding up. I like to grocery shop really early to avoid the crowds, but this places me squarely in the employee performance twilight zone.…

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Added by Chase Leblanc on April 18, 2012 at 6:09pm — No Comments

Inside Scoop – Being Wrong the Right Way

And now…I will shed some light on a—not so little—secret of organizational life.

There are some over-eager beavers, who deftly scramble up the political and positional ladder seemingly salivating at the prospect of power. Their mastery of corporate gamesman/woman-ship does not guarantee that they are the “sharpest knives in the drawer.” All too often, my experience has shown that if you were to strip away their job title, many lack the influence or substance for making critical…

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Added by Chase Leblanc on April 12, 2012 at 10:12am — No Comments

Leadership is Like Ice Cream

The words “leader” and “leadership” used to be widely accepted definitions of person(s) at the very top. Now, they have been widely broadened to reflectively include those who contribute to the process of moving things forward at any level, in any business setting.

I like to think of it this way, leadership is like ice cream, and the specific business, industry or circumstances are the flavors. It is impossible to use chocolate chip and make it work when pistachio swirl is required,…

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Added by Chase Leblanc on February 1, 2012 at 12:23pm — No Comments

Code of the West

I have

lived up, down, in the middle and on both sides of the USA, but I was raised in

the West. I’m not a farmer or rancher, but as I was growing up I had a chance

to spend some time “learning the ropes” from my relatives who…

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Added by Chase Leblanc on November 11, 2011 at 12:19pm — No Comments

Leadership @or 4?

“Low-down -dirty- good for nuthin…”

I still remember the first time I heard my Grandfather

deliver his ultimate displeasure with another human being.  It was his considered opinion that you could

be “good at” something and still be “good for nothing.”  As he saw it there were people who were darn

fine farmers, welders, mechanics, truck drivers, hunters, and so on, but if

your positive-character flag wasn’t flying high, he’d keep his distance.

When it comes right…

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Added by Chase Leblanc on September 16, 2011 at 3:33pm — No Comments

Add CHART To Your 2-Do List!

Just back from the CHART (Council of Hotel and Restaurant Trainers) shindig in Las Vegas, what a great group! I highly encourage anyone involved in HR/training/ops to join this stellar organization and attend their conferences. You will meet serious professionals who are enthusiastic, caring, and ever-learning.

The learning activities were full of valuable content and the peer relationship building opportunities are unmatched. The guest speakers were phenomenal, including Dawn…

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Added by Chase Leblanc on August 4, 2011 at 1:29pm — No Comments

Before You Go...

A friend just mentioned to me that Steve Jobs, CEO of Apple (as if you don’t know who he is) had hired top business school professors to work up a project they call Apple University. It seems as if they are producing business case studies that review major decisions made by the Apple team over the years in an effort to capture, and make available internally the business magic that polishes the Apple.

Major business schools utilize the business case study as a foundational teaching…

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Added by Chase Leblanc on June 27, 2011 at 1:30pm — No Comments

If Leadership Requires Vision - Why Is It So Often Short Sighted?

Not all companies want their managers to be great leaders—it depends on the

leadership of the company.

Truthfully, many companies would be more agreeable to producing better

followers than better leaders for a myriad of reasons. It could be the small

mindedness of the people in the top-jobs who feel threatened when a

subordinate outshines them and realistically there is a startling lack of rewards for

mentors involved with mentoring relationships.

There is…

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Added by Chase Leblanc on April 25, 2011 at 12:10pm — No Comments

Once More Around the Leadagers’ Mulberry Bush

Leadership is a term for a “role” that one seeks or is thrown into (or back-doors into), and is brought into play when one must influence/guide/impact others. Management refers to the “job” of having responsibility for bringing about specific outcomes or overseeing certain activities. You can be a leader without management responsibilities, which is called a figurehead. If you have no other person within your span of influence (let’s say you’re operating a street-cart) then you can manage…

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Added by Chase Leblanc on April 11, 2011 at 8:33pm — No Comments

Do You Treat Your Car Better Than Your Managers?

A new car is all crazy-fresh-n’good when it rolls off the lot, but more than anything you hope (darn well expect) that it will go for miles and miles without trouble. Granted, it is going to need some more gas, an oil change and, at some point, new tires. And if you get in an accident, you might need to straighten the frame, or give it a coat of paint. Would you say that your odds are better at having your car last longer/go farther if you stay current with all the maintenance and service…

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Added by Chase Leblanc on March 29, 2011 at 9:30am — 2 Comments

On The Fast Track – Practical Professional Development for Hospitality Managers

Over the years, I have been hounded by tribemates looking for a raise in pay (not unwarranted, but alas, still pervasive). If you want a pay increase to materialize at a faster pace, you must do some homework in addition to your work duties. What follows is the hospitality- manager response I have given to those on the money hunt: Whenever you are being evaluated for hiring, a promotion, or a raise, start with the most significant accomplishments you can cite from your recent…

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Added by Chase Leblanc on March 9, 2011 at 9:20am — No Comments

TWO PAIR and CUSTOMER SERVICE ZEN

 

 

Recently, I observed my five year old during his various machinations to prepare for a morning trip to the store. There’s a lot for him to do. Change out of PJ’s, find shoes and socks that match (or not), grab rhino and silver (not red) water bottle. Stuff crayons, string, and bendy wire into pockets (just in case), then check for battery life…

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Added by Chase Leblanc on February 7, 2011 at 3:15pm — 2 Comments

Personal Points of Differentiation

 …

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Added by Chase Leblanc on December 17, 2010 at 8:45am — No Comments

Me and Tony B

You have heard of Anthony Bourdain, he of NYC/chefdom/ Travel/Discovery Channel/Author/Back of the house buccaneer/ fabulous’ness & fame - Well, he also travels around and does a live stand up show. Recently, I read that he was coming to my Mile High City.…

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Added by Chase Leblanc on August 10, 2010 at 9:53pm — 1 Comment

Learn to speak the royal language.

There is no way you can be considered for, let alone achieve, a top hospitality dream job without walkin’ and talkin’ dollars and cents. You may be a front of the house/heart of the house expert, but to grow or perhaps, at times to survive, you may need to travel beyond your personal network to obtain money. It doesn’t matter if it is the bank, the boss,…

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Added by Chase Leblanc on July 28, 2010 at 5:53am — 2 Comments

The Breakup

We’ve been going steady for a long time, but now I’m writing to tell you that we are through. I’m older now than when we first met, and frankly, I’m tired of the way you treat me. Do you even remember when we first met? I was 10 and on a family vacation to…

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Added by Chase Leblanc on July 14, 2010 at 9:17am — 1 Comment

Things to Do!

So, you want to run a hospitality (restaurant – bar – both - other) operation. If you think you had a full plate at last year’s Thanksgiving dinner, wait until you see what they are going to be dumping on your plate now. The following is not a top ten list; in fact, it is a random start to a never…

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Added by Chase Leblanc on June 29, 2010 at 1:07pm — 3 Comments

Us and Them

Everywhere you go there is divisiveness. “They are not like us”, “they” say, one country vs. another, men vs. women, blues vs. reds, old vs. young, rich vs. poor, tech savvy vs. tech newbie, and… front of the house vs. back of the house.…

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Added by Chase Leblanc on June 22, 2010 at 7:27pm — No Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Kids LiveWell atwitter over Twitter party

In its continuing effort to promote more nutritious and flavorful children's menu options, the NRA will hold a Twitter party  -More

Starbucks could become top on-premise wine seller in U.S.

Starbucks is planning to slowly expand its evening sales of wine, beer and small plates to thousands of selected stores throu -More

The evolving nature of snacks

Snacks have shifted from an after-school treat to a meal alternative as meal times become more fragmented.  -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Wahlburgers Announces Expansion Plans Including Franchise Agreement in Philadelphia

Wahlburgers has signed a franchise agreement with Hingham Associates, LLC that will bring five Wahlburgers to the metropolitan Philadelphia area over the next several years. The franchise group is actively looking at sites and is targeting a late 2014-early 2015 opening for its first restaurant.

Chipotle Mexican Grill, Inc. First Quarter 2014 Revenue Up 24.4%

Comparable restaurant sales increased 13.4% - Restaurant level operating margin was 25.9%, a decrease of 40 basis points

Jamba Juice Announces Grand Opening of New St. Louis, MO Location

Jamba Juice Company announced the brand’s continued expansion in the St. Louis market with the opening of a Jamba Juice® store at 11477 Olive Blvd. on April 16, 2014.

Expert in Real Estate Analytics Joins Luna Grill

Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

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