Short of handing out the store to get them in the door, where do you start and end?
Recently I have had many conversations with marketing mavens in the restaurant biz that have all had the same issue on their mind as they head to bed…Continue
Let me start by saying I am not going to sit here and give you a play by play on the amazing stuff you missed.…Continue
Added by Ty Sullivan on June 12, 2012 at 6:30pm — No Comments
Hello I’m Ty Sullivan the Director of Truths in Customer Service or as I like to say “DT’s in CustServ”.
You know, we always have customer service “guru’s, “Jedi’s”, “Lords of Sweetness” telling us how to properly coddle guests when they have had an “incident” or “very disappointing”…Continue
I have always believed in signs. I have also always believed that if we all spoke the same unspoken language we could dance around wars and confrontations. I also believe in aliens and fairies but that is another story.…Continue
Added by Ty Sullivan on April 3, 2012 at 11:30am — No Comments
This week I made a Random Act Of Kindness (RAOK) video for one of the concepts I do marketing for, Café Metro. The vibe was awesome! The feeling of getting out there and doing random acts of kindness on a 12 degree morning were appreciated by all. We gave out gift cards, free…Continue
Last week myself and others started a ball rolling on Twitter to aid a small but powerful radio station in Campbell River Canada where…Continue
What is “HELP”? Well, besides it being the blood curdling yell to summon someone who just happens to have a great big “S” under their dress shirt, it’s one of the words all leaders should have in their top 10 terminology list.
In this case it has two meanings: the classic definition of aiding someone who…Continue
Strolling along a country path with a meditative mind, I observed how many different colors canvassed the landscape I tread upon. As I listened to the sounds of the earth and watched the falcon soaring trough the winds strategically above me, I stumbled upon a young pensive man sitting on the pier ahead.Continue
The following is an actual transcript of a cassette tape that was discovered in the basement of a warehouse to a long gone company called K-Tel Records that produced “greatest hit” compilations from the 70’s through the late 80’s.
The date on the tape is labeled 1989 and the handwritten black marker…Continue
I believe that everyone should work as a waiter at one point in their life.
Not because the money is pretty darn good or because you get one shift drink that can turn into two or three if you are good chums with the bartender. Rather, they should become a waiter to learn the true value of great customer service and its rewards.
It worked for me and I can say, with no…Continue
The joints of their knuckles ached. Their wrists were stiff as the first sign of primate related Carpal Tunnel Syndrome waged war on their usually limber joints. Many of the Apes had gone to be fitted for reading glasses as the hours spent in front of computers had taken its toll. The hunt for those filthy human pests,…Continue
Added by Ty Sullivan on September 6, 2011 at 7:30pm — No Comments
We are all familiar with the Planet of The Apes storyline yes? How the apes evolve, take over the planet, enslave man and, as we saw in the first 5 movies, they lived a very technologically free existence. Now comes the new updated movie “Rise of the Planet of the Apes” and my question becomes; since we have changed so much…Continue
Added by Ty Sullivan on August 9, 2011 at 7:00pm — No Comments
I, like many other Americans, tuned in to watch the final episode of Smallville this last Friday night. For those not familiar, it is the story of Clark Kent growing up in Smallville, Kansas and his life lessons and upbringing that lead him to become the Man of Steel.
So, I'm on vacation in Ft. Lauderdale Florida this week and had no laptop to write my blog, so, I did a video blog instead. I did have an HP Notebook but I may as well have been on a 1st model of the Bell telephone!
So, my subject was on what?
On customer service standards in Florida of course! Tune in. Tune on. Turn to your video screens!
See my next video that will be a lot faster in speach patterns when I get back to NYC!…Continue
I am a big geek. I think you can tell that from previous posts. One of the things that got me started on my road to Geekdom was of course everyone’s favorite nerd crush, Star Trek, and yes, I do own a purring Tribble thank you!
But what always attracted me to the show was not the unidentified…Continue
The staple of the superhero mythology is, there’s the superhero and there is the alter ego. Batman in reality is Bruce Wayne, Green Lantern is Hal Jordan, Spider-Man is really Peter Parker. When that character wakes up every morning, he’s Peter Parker. He has to put on a costume to become Spider-Man.
And it is in…Continue
This weekend as the media and music savvy minds gathered in Austin Texas for the South By Southwest Conference to marvel at the advancements we have made with our technical evolution, Mother Nature gave us a reminder of who is really in charge of this planet and how frail we are as humans.
For all our…
There have been 9,165 blogs, articles and posts about Twitter and Social Media etiquette that we have all read and hoped we have not made near fatal mistakes with and I know I have read at least 1,964 of them.
But, I did something last week that in Twitterville is a major Go…Continue
Twitter my friend, we had you all wrong.
What started out as a 140 character ego fest has once again proven itself in the battlefield. Literally.
This last week we all watched as the uprising, the REVOLUTION,…Continue
I could begin to feel the circuits overheating.
I had been very active with several different chat groups, creating a new one, researching Social Media related issues for work as well as running and responding to all the Social Media there and making new followers and friends at a rate that would…Continue
Added by Ty Sullivan on January 18, 2011 at 8:00pm — No Comments