All Blog Posts Tagged 'twitter' (92)

Operator SOCIAL UN-NETWORKING: 10 PEOPLE, 1 DAY WITHOUT SOCIAL MEDIA

I could begin to feel the circuits overheating.

I had been very active with several different chat groups, creating a new one, researching Social Media related issues for work as well as running and responding to all the Social Media there and making new followers and friends at a rate that would…

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Added by Ty Sullivan on January 18, 2011 at 8:00pm — No Comments

Operator More of The Beatles Take on Customer Service: BECAUSE

Yeah I was the 5th Beatle until they got tired of me screaming…

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Added by Ty Sullivan on January 4, 2011 at 7:00pm — 3 Comments

Operator Twitter Bailey in "It's A Wonderful Life" Social Media Edition

“Yes, Clarence. A man down on earth needs our help.’

“Splendid! Is he sick?”

“No. Worse. He's discouraged. At exactly ten forty-five P.M., earth-time, that man will be thinking seriously of throwing away God's greatest gift. You will…

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Added by Ty Sullivan on December 21, 2010 at 8:00pm — No Comments

Operator John Lennon: Leadership, Customer Service, Peace & Love

This week, Wednesday December 8th, marks the 30th anniversary of the assassination of John Lennon. Hard to believe it has been that long since we all gathered around our radios and TV’s trying to take in the news that one of the last great pacifists was murdered. Just like Robert Kennedy. Just like Martin Luther King. And just like Gandhi.

There is a lot that can be said about Lennon. We’ve heard all the good, the bad and…

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Added by Ty Sullivan on December 7, 2010 at 8:00pm — 2 Comments

Tasty Online Marketing for Restaurants

Upon my arrival to Phoenix, AZ - I had the pleasure of meeting April Holle of Made Better Studio. Its sister companies, Business Made Better and Design Made Better are the educational support for Made Better. While learning more about what each of them do, I stumbled upon an interactive tool for small businesses - which helps them with their market strategy by using specific areas of social media for their industry.

I found the following article, which is tailored for the…

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Added by Geoff Snyder on November 28, 2010 at 12:30am — 2 Comments

Operator Giving Thanks: We Owe It To Each Other

Did you blink?

Did you miss this year too?

Can you believe that this week ushers in the holiday season and fires the racing pistol shot for all shoppers to get out there and do their consumer duties?

To begin the blind panic for door buster sales that offer the guests 60” LCD TV’s for $100 (only 4 per store until 5:17AM)?

This is also the time that most companies crank up their customer service to dazzle customers… Continue

Added by Ty Sullivan on November 23, 2010 at 8:30pm — 5 Comments

Operator Let It Be: The Beatles Take on Customer Service in Social Media

LET IT BE is one of my favorite songs from the entire Beatles catalog. The melody is flawless and inspiring. The lyrics are timeless and encouraging. It was also one of the final tracks that the group had COME TOGETHER on (with HELP from guest Billy Preston on organ) before THE END.…

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Added by Ty Sullivan on November 9, 2010 at 7:30pm — 10 Comments

Operator Customer Service So Good It Was Scary!

“Wonder Woman!”

“I thought you said a Tinker Bell fairy?”

“No. Wonder Woman!”

“Ok, you have 4 parties to go to.… Continue

Added by Ty Sullivan on October 26, 2010 at 8:30pm — 4 Comments

Non-Operator Would you critize a customers on Twitter?

Let’s say you had a customer that was a raving fan of your business and as part of their support, they tweeted while at your restaurant about how much they loved your food, would you then turn around and reply publicly on Twitter to his praise by accusing him of not leaving a big enough tip for the server?

I didn’t think so..but this is…

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Added by Barry Chandler on October 15, 2010 at 6:20pm — 1 Comment

Operator Wonder Woman & Superman & Customer Service: OH, MY!

I’m a Geek.

Let me clarify that: I was an UBER Geek who was downsized due to age, responsibilities and a wife who didn’t understand that…

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Added by Ty Sullivan on October 12, 2010 at 8:30pm — 2 Comments

Operator Taming the Savage Beast: Dealing with Guests Acting Like "The Terrible Twos"

My daughter has been going through the “terrible twos”. Actually, I don’t know why they call it the terrible twos. They seem to start at about one year & four months into that “second year”. Now, Skylar’s not in that cute “ oh she is having a mild snit” phase but rather the rolling around the floor, I can’t hear a word your saying, eyes wild, scorched Earth, call an exorcist or the British woman from “The Nanny “ kind of “terrible two’s.…

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Added by Ty Sullivan on September 28, 2010 at 8:30pm — 3 Comments

Operator Marketing Meltdown: The Week That Wasn’t

There comes a time, particularly towards the end of the summer, when you just don’t care anymore. I’m not saying that in a bad way or in a “goodbye cruel world” tone but, rather an “it’s the end of the summer, no one is around/it’s about to get really busy/I need to step back and recharge” kind of way.

Not such a bad thing really.

It’s one of those weeks where the weather was gorgeous yet I was stuck indoors, at a…

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Added by Ty Sullivan on August 31, 2010 at 8:30pm — 6 Comments

Non-Operator It is becoming very clear

As I have entered my newest and most mature role in the food service industry I am truly embrassing my responsibility to provide my customers with valuable suggestions for improving their business. I have been working diligently with restaurant owners and operators to dig deeper into the root of their business. What do they want to achieve? How have they done in the past? What are their biggest issues and concerns? And the biggest question of all is.... How do I get to where I want to…

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Added by Joel Lazeski on July 30, 2010 at 11:46am — 3 Comments

Twitter 101: Using the New "Phone Book"

A few posts ago I mentioned that I had started reading Social Media Metrics by Jim Sterne. Early on in the book Sterne talks about the "big three business goals": raising revenue, lowering costs, and increasing customers satisfaction. He makes it clear that if your social media efforts aren't doing one of these things then you are… Continue

Added by Josh Hersh on July 6, 2010 at 6:30am — No Comments

I screwed up in social media.

I failed a client yesterday.

I learned a lesson about slowing down.

I learned that social media communities will shape a corporate social media voice.

To remit amends to this, I offer a full and transparent apology.

"An Apology to the Dessert Professional Community"

Added by Jeffrey J Kingman on June 26, 2010 at 10:20am — 2 Comments

DAWG Talk: Is the Value of a Resume Gone?

For years, I’ve reviewed resumes. There are three basic types of resumes. They include Chronological, Functional and a Combination format.

Chronological resumes list work history, with the most recent position listed first, followed by previous work experience. Functional resumes focus on skills and experience, rather than on chronological work history. This is most often a format used by career changers or people who have extensive contract or temporary employment… Continue

Added by David Rose on June 20, 2010 at 4:00pm — 8 Comments

Non-Operator Does business slow down for you in the summer?

While I was in Santa Barbara this week, I made a comment on how it seems to be harder to attract clients in the summer. I was quickly reminded that is NOT the case. I realized quickly that is my own mindset issue and really not a true…

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Added by Janet Majoulet-Foust on June 10, 2010 at 2:59pm — No Comments

Non-Operator Video: What Onr Thing Consistently Made Money for Bars in 2009?

After listening to a range of bar owners, hospitality consultants and beverage industry suppliers at the conference sessions at the Nightclub & Bar Show, the one constant in every business that grew in 2009 was how social media drove that growth. Let me… Continue

Added by Barry Chandler on March 14, 2010 at 11:34pm — No Comments

Non-Operator Twitter Hashtags / what they are & how to use them

First, a digression.

I've been posting a series of primers about social media basics because it seems to be assumed that we all have a working knowledge of the genre.

While I know the names of many of them, I don't have an understanding of the mechanics of using them, and I have a suspicion that I'm not the only one.

Here's the feature de jour: HASHTAGS

Interactive Insights Group has a lot of info for… Continue

Added by Paul Green on February 26, 2010 at 11:14pm — No Comments

Small Business Social Media

I've become really fascinated with how small independent businesses can take advantage of emergent social web tools. Much of my professional experience has been in the non-corporate world (except for Ritz Carlton, Hyatt, GTE Sprint, and some early career positions); independents generating less than $5 million in annual revenues.

The growth challenges posed to independents are, I believe, much more difficult than that for larger organizations. With larger organizations comes… Continue

Added by Jeffrey J Kingman on February 20, 2010 at 4:24pm — 3 Comments