All Blog Posts Tagged 'twitter' (95)


Operator
Twitterville Etiquette: Quote THIS!

There have been 9,165 blogs, articles and posts about Twitter and Social Media etiquette that we have all read and hoped we have not made near fatal mistakes with and I know I have read at least 1,964 of them.

 

But, I did something last week that in Twitterville is a major Go…

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Added by Ty Sullivan on February 15, 2011 at 8:00pm — 6 Comments

Building a Restaurant Website and Social Networks

Building a Website and Social Networks

If you’ve been keeping up with the news, then you know that Facebook has consumed the world, and everyone and their grandma has a Facebook page today. Facebook has change the way we interact with the Internet and searching for our favorite singer to our favorite restaurant may all be done one day from Facebook. As a… Continue

Added by Robert Vasquez on February 13, 2011 at 7:00am — No Comments


Operator
Power To The People: Social Media on The Front Lines in Egypt

Twitter my friend, we had you all wrong.

What started out as a 140 character ego fest has once again proven itself in the battlefield. Literally.

This last week we all watched as the uprising, the REVOLUTION,…

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Added by Ty Sullivan on February 1, 2011 at 8:00pm — 3 Comments


Operator
SOCIAL UN-NETWORKING: 10 PEOPLE, 1 DAY WITHOUT SOCIAL MEDIA

I could begin to feel the circuits overheating. 

 

I had been very active with several different chat groups, creating a new one, researching Social Media related issues for work as well as running and responding to all the Social Media there and making new followers and friends at a rate that would…

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Added by Ty Sullivan on January 18, 2011 at 8:00pm — No Comments


Operator
More of The Beatles Take on Customer Service: BECAUSE



Yeah I was the 5th Beatle until they got tired of me screaming…

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Added by Ty Sullivan on January 4, 2011 at 7:00pm — 3 Comments


Operator
Twitter Bailey in "It's A Wonderful Life" Social Media Edition

“Yes, Clarence.  A man down on earth needs our help.’

 

“Splendid! Is he sick?”

 

“No. Worse. He's discouraged. At exactly ten forty-five P.M., earth-time, that man will be thinking seriously of throwing away God's greatest gift. You will…

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Added by Ty Sullivan on December 21, 2010 at 8:00pm — No Comments


Operator
John Lennon: Leadership, Customer Service, Peace & Love

This week, Wednesday December 8th, marks the 30th anniversary of the assassination of John Lennon. Hard to believe it has been that long since we all gathered around our radios and TV’s trying to take in the news that one of the last great pacifists was murdered. Just like Robert Kennedy. Just like Martin Luther King. And just like Gandhi.



There is a lot that can be said about Lennon. We’ve heard all the good, the bad and…

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Added by Ty Sullivan on December 7, 2010 at 8:00pm — 2 Comments

Tasty Online Marketing for Restaurants

Upon my arrival to Phoenix, AZ - I had the pleasure of meeting April Holle of Made Better Studio. Its sister companies, Business Made Better and Design Made Better are the educational support for Made Better. While learning more about what each of them do, I stumbled upon an interactive tool for small businesses - which helps them with their market strategy by using specific areas of social media for their industry.


I found the following article, which is tailored for the…
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Added by Geoff Snyder on November 28, 2010 at 12:30am — 2 Comments


Operator
Giving Thanks: We Owe It To Each Other

Did you blink?



Did you miss this year too?



Can you believe that this week ushers in the holiday season and fires the racing pistol shot for all shoppers to get out there and do their consumer duties?

To begin the blind panic for door buster sales that offer the guests 60” LCD TV’s for $100 (only 4 per store until 5:17AM)?



This is also the time that most companies crank up their customer service to dazzle customers… Continue

Added by Ty Sullivan on November 23, 2010 at 8:30pm — 5 Comments


Operator
Let It Be: The Beatles Take on Customer Service in Social Media

LET IT BE is one of my favorite songs from the entire Beatles catalog. The melody is flawless and inspiring. The lyrics are timeless and encouraging. It was also one of the final tracks that the group had COME TOGETHER on (with HELP from guest Billy Preston on organ) before THE END.…

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Added by Ty Sullivan on November 9, 2010 at 7:30pm — 10 Comments


Operator
Customer Service So Good It Was Scary!

“Wonder Woman!”

“I thought you said a Tinker Bell fairy?”

“No. Wonder Woman!”

“Ok, you have 4 parties to go to.… Continue

Added by Ty Sullivan on October 26, 2010 at 8:30pm — 4 Comments


Non-Operator
Would you critize a customers on Twitter?

Let’s say you had a customer that was a raving fan of your business and as part of their support, they tweeted while at your restaurant about how much they loved your food, would you then turn around and reply publicly on Twitter to his praise by accusing him of not leaving a big enough tip for the server?



I didn’t think so..but this is…

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Added by Barry Chandler on October 15, 2010 at 6:20pm — 1 Comment


Operator
Wonder Woman & Superman & Customer Service: OH, MY!



I’m a Geek.

Let me clarify that: I was an UBER Geek who was downsized due to age, responsibilities and a wife who didn’t understand that…

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Added by Ty Sullivan on October 12, 2010 at 8:30pm — 2 Comments


Operator
Taming the Savage Beast: Dealing with Guests Acting Like "The Terrible Twos"

My daughter has been going through the “terrible twos”. Actually, I don’t know why they call it the terrible twos. They seem to start at about one year & four months into that “second year”. Now, Skylar’s not in that cute “ oh she is having a mild snit” phase but rather the rolling around the floor, I can’t hear a word your saying, eyes wild, scorched Earth, call an exorcist or the British woman from “The Nanny “ kind of “terrible two’s.…

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Added by Ty Sullivan on September 28, 2010 at 8:30pm — 3 Comments


Operator
Marketing Meltdown: The Week That Wasn’t

There comes a time, particularly towards the end of the summer, when you just don’t care anymore. I’m not saying that in a bad way or in a “goodbye cruel world” tone but, rather an “it’s the end of the summer, no one is around/it’s about to get really busy/I need to step back and recharge” kind of way.



Not such a bad thing really.



It’s one of those weeks where the weather was gorgeous yet I was stuck indoors, at a…

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Added by Ty Sullivan on August 31, 2010 at 8:30pm — 6 Comments


Non-Operator
It is becoming very clear

As I have entered my newest and most mature role in the food service industry I am truly embrassing my responsibility to provide my customers with valuable suggestions for improving their business. I have been working diligently with restaurant owners and operators to dig deeper into the root of their business. What do they want to achieve? How have they done in the past? What are their biggest issues and concerns? And the biggest question of all is.... How do I get to where I want to…

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Added by Joel Lazeski on July 30, 2010 at 11:46am — 3 Comments

Twitter 101: Using the New "Phone Book"



A few posts ago I mentioned that I had started reading Social Media Metrics by Jim Sterne. Early on in the book Sterne talks about the "big three business goals": raising revenue, lowering costs, and increasing customers satisfaction. He makes it clear that if your social media efforts aren't doing one of these things then you are… Continue

Added by Josh Hersh on July 6, 2010 at 6:30am — No Comments

I screwed up in social media.

I failed a client yesterday.

I learned a lesson about slowing down.

I learned that social media communities will shape a corporate social media voice.

To remit amends to this, I offer a full and transparent apology.

"An Apology to the Dessert Professional Community"

Added by Jeffrey J Kingman on June 26, 2010 at 10:20am — 2 Comments

DAWG Talk: Is the Value of a Resume Gone?

For years, I’ve reviewed resumes. There are three basic types of resumes. They include Chronological, Functional and a Combination format.



Chronological resumes list work history, with the most recent position listed first, followed by previous work experience. Functional resumes focus on skills and experience, rather than on chronological work history. This is most often a format used by career changers or people who have extensive contract or temporary employment… Continue

Added by David Rose on June 20, 2010 at 4:00pm — 8 Comments


Non-Operator
Does business slow down for you in the summer?

While I was in Santa Barbara this week, I made a comment on how it seems to be harder to attract clients in the summer. I was quickly reminded that is NOT the case. I realized quickly that is my own mindset issue and really not a true…

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Added by Janet Majoulet-Foust on June 10, 2010 at 2:59pm — No Comments

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Customer traffic levels behind RPI decline

Softer customer traffic resulted in the Restaurant Performance Index registering a moderate decline in June.  -More

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Digital CoCo's Restaurant Social Media Index determined the top digital influencers for the second quarter, with Subway retai -More

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National News

Main Event Entertainment to Open First Center in the Rio Grande Valley

Main Event Entertainment, the fastest-growing family entertainment center in America, is celebrating its new center opening in Pharr, Texas, a suburb near McAllen in the Rio Grande Valley. Doors will open to the public at 9 a.m. on August 6.

Darden Announces Leadership Succession Plan

Darden Restaurants, Inc. (NYSE: DRI) announced that Clarence Otis is stepping down as Chairman and Chief Executive Officer of the Company. Darden's Board of Directors has appointed the Company's current Independent Lead Director, Charles A. Ledsinger, Jr., as Independent Non-Executive Chairman of the Board, effective immediately. The Company also announced that it has amended its corporate governance policies to provide for the separation of the Chairman and Chief Executive Officer roles.

National Restaurant Association Statement on NLRB Joint Employer Decision

Today the National Restaurant Association issued the following statement regarding the National Labor Relations Board’s (NLRB) decision asserting McDonald’s Corporation is a joint employer of its franchisees:

National Restaurant Association Issues Support for Clearer ACA Definition of Seasonal Employment

The bipartisan legislation will align the definitions of seasonal employment in the Affordable Care Act and streamline the applicable large employer determination process.

Rising India, Inc. Announces Acquisition Strategy Toward a Sizable Slice of the QSR Pizza Pie

Rising India, Inc. (OTC: RSII), announces today it will immediately begin work toward the acquisition of up to 5 profitable stores in the popular Quick Serve Pizza Restaurant segment. Current targets are currently earning about $450,000 in revenues per year, per store. Acquisition of targets would provide immediate cash flow identified from profitable longstanding, absentee owner operations with proven model success.

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TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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