All Blog Posts Tagged 'twitter' (93)

Today, we'll be continuing our series on the new FOHBOH platform by discussing some of the new features we're adding - in addition to the new look and feel. We have a number of fantastic new features in the works for FOHBOH members that will make the FOHBOH experience even better:

Business Directory

The new FOHBOH will launch with a brand new business directory accessible to all members. Vendors and service providers can create descriptive listings…

Check out this interesting story - restaurant manager decides to shame reservation no-shows on Twitter, resulting in a backlash on Yelp. Is this fair? More importantly, is this even a good idea, regardless of fairness?

Brian Gatti, TableSites.com

Ah, social media. It's awesome! Who doesn't love Facebook? You connect with your friends, your colleagues, your clients, and potential customers. And you can play Farmville (or Castleville or Whateverville) for hours on end. And then there's Twitter, which is like the Attention Deficit Disorder kid in the social media classroom. Millions of tweets blasting by, all begging for your attention. Then there's LinkedIn. Then there's Google+. 

What…

One question I get a lot when I talk to restaurant owners about social media is “Will Facebook get me on the first page of Google?” My answer is always the same: yes and no. Let me explain why.

First of all, I want to make clear that SEO/SEM (search engine optimization/search engine marketing) is a whole industry of its own, and it’d be simplistic of me to say that by having social media pages, you’ll rank higher in searches. SEO is complex, and it involves a lot of algorithms,…

If you are wondering what will happen with social media in 2013, you are not alone. Everyone is wondering what Facebook will do next or if a new social network will surge. While no one can really foresee the future, there are some trends that will probably be stronger in 2013.

The first trend I want to…

Not sure which Social Network to use or wondering about the differences between them all? No worries, we’ve created this helpful Cheat Sheet for you. Feel free to download it and share it with everyone!

Click here to download: www.loyalrewards.com/SM_Cheat_Sheet_MT.pdf…

In the last couple of weeks, you have likely seen at least one reference to #NoKidHungry.  Between Go Orange Day, avatars bearing the distinctive orange Twibbons, our SNAP protection advocacy work, and our general No Kid Hungry September outreach, we've been able to use the power of social media to help bring awareness to the issue of childhood hunger in America.

To really band the restaurant industry and other anti-hunger advocates together, we also continued our tradition of…

Now get used to it, they aren’t going anywhere. 

Take a step back for a moment.  Look at the devices you use in your personal life: phone, tablet, computer, all of them?  Compare that to 10 years ago.   A bit of a difference isn’t it?  Now let’s compare that to the way you manage your restaurant or retail company, is there a difference? How many times do you use your devices to find a business, rate a business, or purchase from a business on a mobile device or computer? …

It is well known in the restaurant industry that one of the most striking differences between independent and chain restaurants is the sense of urgency placed on analyzing financial information. Chain restaurants tend to have faster reporting at the end of financial periods, along with more frequent reporting and analysis. Additionally, they tend to monitor (and take action on) a greater number of key performance indicators. Those factors give chain restaurants an edge at squeezing…

As an enthusiast of social media, I can tell you that to promote any business these days you need to include social media into your strategy. It is a fact that people spend more time these days hooked up on their facebook or Twitter accounts than ever before, making it the best…

Where do you draw the line on cheapening your brand with discounting?

Short of handing out the store to get them in the door, where do you start and end?

Recently I have had many conversations with marketing mavens in the restaurant biz that have all had the same issue on their mind as they head to bed…

Last week, for the third year in a row, I attended the single best conference on Marketing, HR, Social Media, Social Good, Social Chat…etc…Called the People Report Summer Brand Camp in Dallas Texas.

Let me start by saying I am not going to sit here and give you a play by play on the amazing stuff you missed.…

If you're a chef looking for other chefs on Twitter, (or a sommelier, barista or restaurateur), here are two quick ways to do it. One uses Twitter's own search function, and the other method starts with a chef that you know.

Hello I’m Ty Sullivan the Director of Truths in Customer Service or as I like to say “DT’s in CustServ”.

You know, we always have customer service “guru’s,  “Jedi’s”, “Lords of Sweetness” telling us how to properly coddle guests when they have had an “incident” or “very disappointing”…

Has your dad overcome adversity and gone the extra mile to provide a better life for you? Do you know a single father who puts in overtime so that his kids can continue with piano lessons?  Perhaps you know someone who has taken on the role of father for his many grandkids. Or he's coping with a physical ailment and still able to put food on the table.  This Father’s Day, Stonefire Grill is conducting a search for Super Dads across the southland who go above and beyond the call of duty. To…

I have always believed in signs. I have also always believed that if we all spoke the same unspoken language we could dance around wars and confrontations. I also believe in aliens and fairies but that is another story.…

A buddy of mine has been dating. He’s newly returned to the dating scene since his divorce and he’s trying to figure out how to feel less awkward.  He, like many people, turned to online options.  It’s been a running joke for us for…

Ok so I am jumping on the "[Insert your interest here] Social Media Explained" train. If you haven't seen them there are a few that have been circulating the web using Donuts as a point of reference as well as using the bathroom to explain social media. 

Well here's my stab at restaurant social media…

What message does your restaurant convey to your fans and prospects that are socially engaged?

Restaurants can no longer choose to use "planned or scripted" messages such as "We're the place to be", or "The ONLY place to watch sports".  They also cannot choose to simply ignore social media all…

If you own a restaurant, somehow are involved in the restaurant industry, or even watch TV, you have no doubt heard about what recently happened to the owner of Boners BBQ, when a diner gave the restaurant a…