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I'm new to FOHBOH, I am the publisher and editor-in-chief of a monthly e-newsletter about coffee and tea. I'm also the show producer of the Coffee & Tea Festival NYC. The show is coming up in April. Happy to offer any of my fellow local FOHBOHers some discount tickets. Just shoot me an email email@example.com. There are some great demos/classes/lectures at the event (plus the sampling). www.CoffeeAndTeaFestival.com. Check out my… Continue
Having expertise in your product is expected at a speciatly establishment. If you brag about how great your product is, then serve it with mediocre condiments, there is an immediate disconnect. Add poor customer service and you may never go back. Worse for the establishment, tell other about your experience...
Yesterday, I bypassed Starbucks in Santana Row for the tea place around the corner. A real tea house! I love tea and I was excited to finally try this place.