All Blog Posts Tagged 'talent' (93)

Talent Matters

Experience has taught us much over the last few years about the power of people as a competitive advantage and the rise of socially conscious brands. In some ways the recession has been good for us. Let’s face it. For at least a decade, perhaps longer, disingenuous leaders and brands were able to grow leaps and bounds on the economic strength of our country – regardless of their values or vision for the people or communities they served.

And at the heart of these matters, are people.…

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Added by Vickie Frisbie on November 2, 2012 at 8:30am — No Comments

Defining Focus in Foodservice Hiring

In the restaurant industry, being fully staffed — with top-quality employees — is Holy Grail of HR. It is constantly sought after, rarely achieved and rumored to be difficult to achieve. More often than not a restaurant has a decent team, with a few outstanding employees and the occasional bad apple. It’s not uncommon to find a manager or head chef stepping in to cover a “no-show” staff member.

 

Foodservice faces such high turnover rates that managers often jump to quickly…

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Added by Nate DaPore on February 7, 2012 at 3:30pm — No Comments


Non-Operator
Some Things Just Go Together!

 

 

Soup and Sandwich.  Bacon and Eggs.  Love and Marriage.  Peanut Butter and Jelly.  Culture and Customer Service. 

 

Some things just go together !  Like the lyrics from a song my Mom used to sing “you can’t have one without the other”!  If there’s any truth to this premise, why then are there so many organizations that seem unable to admit it?

 

(Break out…

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Added by Bill Campion on July 30, 2011 at 8:30am — 3 Comments


Non-Operator
Celebrating 6 Hours at Detroit Metro



 

I love air travel when it goes according to the plan.  I hate air travel when it doesn’t go according to the plan. …

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Added by Bill Campion on July 5, 2011 at 2:00am — 2 Comments


Non-Operator
To Err is Human

 

 

Attention Boys and Girls:

 

I’ve got every excuse in the book but I’m not even going to attempt to explain why my bucket list has gone done the tubes.  I will however own it and ask for a reprieve from my friends and fellow bucket list participants.  

 

I know something about me.  I’m either all in or all out and for the past couple of weeks I’ve been the latter.  Here’s a rundown on my inability to deliver on my bucket…

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Added by Bill Campion on June 30, 2011 at 2:13pm — No Comments


Non-Operator
Peanuts or Passengers - You Make The Call!



 

 

I know that fuel prices are up and margins are thin in the airline business. The airlines are struggling and we all know it.  I heard the following story from a friend of mine the other day that I felt compelled to share with you.

 

My friend is like a triple medallion,…

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Added by Bill Campion on June 15, 2011 at 8:55am — 4 Comments


Non-Operator
Filling In the Gaps

 

 

I’ve been in the restaurant business my entire career.  I have enjoyed the challenges and successes and I’ve learned a great deal from the failures.  I have a real passion for the people who work in the business, especially those who work in the restaurants. 

 

Much has changed since I…

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Added by Bill Campion on June 15, 2011 at 5:00am — 5 Comments


Non-Operator
Blowing Up Age Old Paradigms

 

 

Remember when “shifting paradigms” was the buzz phrase back in the 90’s?  It became “marketing speak” and just like any great phrase it got used and abused and eventually lost its meaning.  I’m bringing it back for this blog because quite honestly I can’t think of a better way to communicate my point. 

 

Shifting a paradigm is described by Wikipedia as follows:

 …

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Added by Bill Campion on May 31, 2011 at 8:39am — 6 Comments


Non-Operator
What Does It Mean To Be “Customer-Centric”?

 

 

Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.



Our mission is to support our stores so that they are able to do what is most important in retail — serve our customers' needs.



The mission…

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Added by Bill Campion on May 17, 2011 at 2:30am — 10 Comments


Non-Operator
Hooked on Summer Camp

 

I never went to Summer Camp growing up.  I always thought it was a little weird because your mom had to sew your name into your underwear and things like that.  The kid across the street went every year and told me all about it.  He’d like get shipped off at the end of the school year and show up just in time to go back to school at the…

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Added by Bill Campion on April 15, 2011 at 12:44pm — 1 Comment


Non-Operator
Give Me Relevance or Give Me Death

 

Am I being a little melodramatic with this headline? I think not.  I’m cool with growing older.  Truly I am.  I figure everyone is doing it, none of us have a choice so I might as well enjoy the ride.  It especially warms the cockles of my heart to know I am part of a generation that is 78 million strong.  Of course the generation of which I speak is the…

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Added by Bill Campion on April 5, 2011 at 5:30am — 3 Comments


Non-Operator
Does It Have To Be All About The Money?

 

Recently I was having a conversation with my son who just happens to be a server.  He’s been serving for 3 or 4 years and has experienced decent success (enough to live on his own, pay his bills and enjoy a few beers with his friends now and then).  Because I have a passion for customer service and for my son’s success, I was interested in…

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Added by Bill Campion on April 1, 2011 at 11:53am — 4 Comments


Non-Operator
Opposite Ends of The Customer Service Spectrum

 

Starbucks and Meijer is probably enough said but as usual I can’t help myself.  I visited both today and I want to share my observations.  

 

My Starbucks experience was rather typical.  It was 8:00am and the place was buzzin.  Baristas with smiles on their faces crankin out java at record speed.  I had a meeting with a former colleague and we…

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Added by Bill Campion on March 25, 2011 at 4:30am — 4 Comments


Non-Operator
My Resolution - - No Resolutions!

 

That’s right no New Year’s Resolutions for me.  With the help of my partners at Talent Revolution I have discovered a more effective approach to making meaningful

changes in my life and my work.  It’s

called living your life 30 days at a time. 

This approach works for me because I’m confident I can do anything…

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Added by Bill Campion on January 2, 2011 at 8:50am — 2 Comments


Non-Operator
Screaming Hot Concepts - The Top Ten Signs of Your Awesomeness! #TRgratitude

Submitted by the Talent Revolution team

 

10.  Your positive approach to life and business.  

 

9.  You guys possess the confidence to make bold moves which we respect and admire.

 

8.  Each of you have demonstrated the ability to rise up after adversity which is a testament to your leadership abilities.

 

7.  You are Big Picture business people who understand the power of the top line and know how to deliver on the bottom…

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Added by Bill Campion on December 23, 2010 at 11:03am — No Comments


Non-Operator
Vickie Frisbee - The Top Ten Signs of Her Awesomeness #TRgratitude

Submitted by the Talent Revolution Team

 

10.  You have a a great sense of humor and you don't take yourself too seriously!

 

9.  You are a loyal attendee at the people report conferences where its been our pleasure and privilege to get to know you!

 

8.  Posting pictures of Tatum eating on your facebook page for all of us to enjoy.

 

7.  You live by an awesome set of personal and professional values.

 

6.  You are…

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Added by Bill Campion on December 23, 2010 at 10:48am — No Comments


Non-Operator
One Size Doesn’t Fit All

I read a blog the other day where the author was complaining about an over-zealous waiter. He was trying to conduct business over lunch and this waiter kept interrupting the conversation. As I read this account it sent a wake-up call to an idea about service that went to sleep years ago somewhere in the catacombs of my mind.

Why wouldn’t we just ask our customers what type of service they desire instead of guessing? One might say that this waiter…

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Added by Bill Campion on December 15, 2010 at 2:36am — No Comments


Non-Operator
Improve Your “Smiles Per Hour”!









Those of us who have been in the service business have heard it all:



“It takes less facial muscles to smile than it does to frown”



“If you see someone who isn’t smiling give them yours”



“A smile is just a frown turned upside down”



“Fake it til you make it”



Yadda, Yadda, Yadda…



I’m here to tell you smiling is a lost art. I’m not sure what is causing the smile deficiency but I want to ban… Continue

Added by Bill Campion on December 8, 2010 at 12:28pm — No Comments

Rappin Waitress

I am auditioning for America's Got Talent in Chicago,November 6.

My act is the "Rappin Waitress". I write all my restaurant-related rap songs.

My audition tape is at www.youtube.com/sybilpresley

Please help me to go Viral by sharing this with all your internet friends.

I am a waitress comedienne who raps. I have been a waitress for over 40 years.

America's Got Talent is a fun way to draw attention to my Be Kind To Food… Continue

Added by Sybil Presley on October 22, 2010 at 6:22am — No Comments


Non-Operator
A League of Their Own

I love technology and I have no clue how computers work. I don’t know how to back up my files and I don’t know a bit from a byte. I’m not exactly sure where computer viruses come from and I’m baffled by how these viruses can become debilitating to a computer. And I must admit I am bewildered by the thought that there are fake “spyware” programs…

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Added by Bill Campion on October 13, 2010 at 6:00am — 5 Comments

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Smartbrief

Customer traffic levels behind RPI decline

Softer customer traffic resulted in the Restaurant Performance Index registering a moderate decline in June.  -More

Subway tops social media index, Chipotle bumped from Top 10

Digital CoCo's Restaurant Social Media Index determined the top digital influencers for the second quarter, with Subway retai -More

JOBS & CAREERS

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National News

Main Event Entertainment to Open First Center in the Rio Grande Valley

Main Event Entertainment, the fastest-growing family entertainment center in America, is celebrating its new center opening in Pharr, Texas, a suburb near McAllen in the Rio Grande Valley. Doors will open to the public at 9 a.m. on August 6.

Darden Announces Leadership Succession Plan

Darden Restaurants, Inc. (NYSE: DRI) announced that Clarence Otis is stepping down as Chairman and Chief Executive Officer of the Company. Darden's Board of Directors has appointed the Company's current Independent Lead Director, Charles A. Ledsinger, Jr., as Independent Non-Executive Chairman of the Board, effective immediately. The Company also announced that it has amended its corporate governance policies to provide for the separation of the Chairman and Chief Executive Officer roles.

National Restaurant Association Statement on NLRB Joint Employer Decision

Today the National Restaurant Association issued the following statement regarding the National Labor Relations Board’s (NLRB) decision asserting McDonald’s Corporation is a joint employer of its franchisees:

National Restaurant Association Issues Support for Clearer ACA Definition of Seasonal Employment

The bipartisan legislation will align the definitions of seasonal employment in the Affordable Care Act and streamline the applicable large employer determination process.

Rising India, Inc. Announces Acquisition Strategy Toward a Sizable Slice of the QSR Pizza Pie

Rising India, Inc. (OTC: RSII), announces today it will immediately begin work toward the acquisition of up to 5 profitable stores in the popular Quick Serve Pizza Restaurant segment. Current targets are currently earning about $450,000 in revenues per year, per store. Acquisition of targets would provide immediate cash flow identified from profitable longstanding, absentee owner operations with proven model success.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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