All Blog Posts Tagged 'talent' (93)

Talent Matters

Experience has taught us much over the last few years about the power of people as a competitive advantage and the rise of socially conscious brands. In some ways the recession has been good for us. Let’s face it. For at least a decade, perhaps longer, disingenuous leaders and brands were able to grow leaps and bounds on the economic strength of our country – regardless of their values or vision for the people or communities they served.

And at the heart of these matters, are people.…

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Added by Vickie Frisbie on November 2, 2012 at 8:30am — No Comments

Defining Focus in Foodservice Hiring

In the restaurant industry, being fully staffed — with top-quality employees — is Holy Grail of HR. It is constantly sought after, rarely achieved and rumored to be difficult to achieve. More often than not a restaurant has a decent team, with a few outstanding employees and the occasional bad apple. It’s not uncommon to find a manager or head chef stepping in to cover a “no-show” staff member.

 

Foodservice faces such high turnover rates that managers often jump to quickly…

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Added by Nate DaPore on February 7, 2012 at 3:30pm — No Comments


Non-Operator
Some Things Just Go Together!

 

 

Soup and Sandwich.  Bacon and Eggs.  Love and Marriage.  Peanut Butter and Jelly.  Culture and Customer Service. 

 

Some things just go together !  Like the lyrics from a song my Mom used to sing “you can’t have one without the other”!  If there’s any truth to this premise, why then are there so many organizations that seem unable to admit it?

 

(Break out…

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Added by Bill Campion on July 30, 2011 at 8:30am — 3 Comments


Non-Operator
Celebrating 6 Hours at Detroit Metro



 

I love air travel when it goes according to the plan.  I hate air travel when it doesn’t go according to the plan. …

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Added by Bill Campion on July 5, 2011 at 2:00am — 2 Comments


Non-Operator
To Err is Human

 

 

Attention Boys and Girls:

 

I’ve got every excuse in the book but I’m not even going to attempt to explain why my bucket list has gone done the tubes.  I will however own it and ask for a reprieve from my friends and fellow bucket list participants.  

 

I know something about me.  I’m either all in or all out and for the past couple of weeks I’ve been the latter.  Here’s a rundown on my inability to deliver on my bucket…

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Added by Bill Campion on June 30, 2011 at 2:13pm — No Comments


Non-Operator
Peanuts or Passengers - You Make The Call!



 

 

I know that fuel prices are up and margins are thin in the airline business. The airlines are struggling and we all know it.  I heard the following story from a friend of mine the other day that I felt compelled to share with you.

 

My friend is like a triple medallion,…

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Added by Bill Campion on June 15, 2011 at 8:55am — 4 Comments


Non-Operator
Filling In the Gaps

 

 

I’ve been in the restaurant business my entire career.  I have enjoyed the challenges and successes and I’ve learned a great deal from the failures.  I have a real passion for the people who work in the business, especially those who work in the restaurants. 

 

Much has changed since I…

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Added by Bill Campion on June 15, 2011 at 5:00am — 5 Comments


Non-Operator
Blowing Up Age Old Paradigms

 

 

Remember when “shifting paradigms” was the buzz phrase back in the 90’s?  It became “marketing speak” and just like any great phrase it got used and abused and eventually lost its meaning.  I’m bringing it back for this blog because quite honestly I can’t think of a better way to communicate my point. 

 

Shifting a paradigm is described by Wikipedia as follows:

 …

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Added by Bill Campion on May 31, 2011 at 8:39am — 6 Comments


Non-Operator
What Does It Mean To Be “Customer-Centric”?

 

 

Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.



Our mission is to support our stores so that they are able to do what is most important in retail — serve our customers' needs.



The mission…

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Added by Bill Campion on May 17, 2011 at 2:30am — 10 Comments


Non-Operator
Hooked on Summer Camp

 

I never went to Summer Camp growing up.  I always thought it was a little weird because your mom had to sew your name into your underwear and things like that.  The kid across the street went every year and told me all about it.  He’d like get shipped off at the end of the school year and show up just in time to go back to school at the…

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Added by Bill Campion on April 15, 2011 at 12:44pm — 1 Comment


Non-Operator
Give Me Relevance or Give Me Death

 

Am I being a little melodramatic with this headline? I think not.  I’m cool with growing older.  Truly I am.  I figure everyone is doing it, none of us have a choice so I might as well enjoy the ride.  It especially warms the cockles of my heart to know I am part of a generation that is 78 million strong.  Of course the generation of which I speak is the…

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Added by Bill Campion on April 5, 2011 at 5:30am — 3 Comments


Non-Operator
Does It Have To Be All About The Money?

 

Recently I was having a conversation with my son who just happens to be a server.  He’s been serving for 3 or 4 years and has experienced decent success (enough to live on his own, pay his bills and enjoy a few beers with his friends now and then).  Because I have a passion for customer service and for my son’s success, I was interested in…

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Added by Bill Campion on April 1, 2011 at 11:53am — 4 Comments


Non-Operator
Opposite Ends of The Customer Service Spectrum

 

Starbucks and Meijer is probably enough said but as usual I can’t help myself.  I visited both today and I want to share my observations.  

 

My Starbucks experience was rather typical.  It was 8:00am and the place was buzzin.  Baristas with smiles on their faces crankin out java at record speed.  I had a meeting with a former colleague and we…

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Added by Bill Campion on March 25, 2011 at 4:30am — 4 Comments


Non-Operator
My Resolution - - No Resolutions!

 

That’s right no New Year’s Resolutions for me.  With the help of my partners at Talent Revolution I have discovered a more effective approach to making meaningful

changes in my life and my work.  It’s

called living your life 30 days at a time. 

This approach works for me because I’m confident I can do anything…

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Added by Bill Campion on January 2, 2011 at 8:50am — 2 Comments


Non-Operator
Screaming Hot Concepts - The Top Ten Signs of Your Awesomeness! #TRgratitude

Submitted by the Talent Revolution team

 

10.  Your positive approach to life and business.  

 

9.  You guys possess the confidence to make bold moves which we respect and admire.

 

8.  Each of you have demonstrated the ability to rise up after adversity which is a testament to your leadership abilities.

 

7.  You are Big Picture business people who understand the power of the top line and know how to deliver on the bottom…

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Added by Bill Campion on December 23, 2010 at 11:03am — No Comments


Non-Operator
Vickie Frisbee - The Top Ten Signs of Her Awesomeness #TRgratitude

Submitted by the Talent Revolution Team

 

10.  You have a a great sense of humor and you don't take yourself too seriously!

 

9.  You are a loyal attendee at the people report conferences where its been our pleasure and privilege to get to know you!

 

8.  Posting pictures of Tatum eating on your facebook page for all of us to enjoy.

 

7.  You live by an awesome set of personal and professional values.

 

6.  You are…

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Added by Bill Campion on December 23, 2010 at 10:48am — No Comments


Non-Operator
One Size Doesn’t Fit All

I read a blog the other day where the author was complaining about an over-zealous waiter. He was trying to conduct business over lunch and this waiter kept interrupting the conversation. As I read this account it sent a wake-up call to an idea about service that went to sleep years ago somewhere in the catacombs of my mind.

Why wouldn’t we just ask our customers what type of service they desire instead of guessing? One might say that this waiter…

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Added by Bill Campion on December 15, 2010 at 2:36am — No Comments


Non-Operator
Improve Your “Smiles Per Hour”!









Those of us who have been in the service business have heard it all:



“It takes less facial muscles to smile than it does to frown”



“If you see someone who isn’t smiling give them yours”



“A smile is just a frown turned upside down”



“Fake it til you make it”



Yadda, Yadda, Yadda…



I’m here to tell you smiling is a lost art. I’m not sure what is causing the smile deficiency but I want to ban… Continue

Added by Bill Campion on December 8, 2010 at 12:28pm — No Comments

Rappin Waitress

I am auditioning for America's Got Talent in Chicago,November 6.

My act is the "Rappin Waitress". I write all my restaurant-related rap songs.

My audition tape is at www.youtube.com/sybilpresley

Please help me to go Viral by sharing this with all your internet friends.

I am a waitress comedienne who raps. I have been a waitress for over 40 years.

America's Got Talent is a fun way to draw attention to my Be Kind To Food… Continue

Added by Sybil Presley on October 22, 2010 at 6:22am — No Comments


Non-Operator
A League of Their Own

I love technology and I have no clue how computers work. I don’t know how to back up my files and I don’t know a bit from a byte. I’m not exactly sure where computer viruses come from and I’m baffled by how these viruses can become debilitating to a computer. And I must admit I am bewildered by the thought that there are fake “spyware” programs…

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Added by Bill Campion on October 13, 2010 at 6:00am — 5 Comments

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