In the restaurant industry, being fully staffed — with top-quality employees — is Holy Grail of HR. It is constantly sought after, rarely achieved and rumored to be difficult to achieve. More often than not a restaurant has a decent team, with a few outstanding employees and the occasional bad apple. It’s not uncommon to find a manager or head chef stepping in to cover a “no-show” staff member.
Foodservice faces such high turnover rates that managers often jump to quickly…Continue
Added by Nate DaPore on February 7, 2012 at 3:30pm — No Comments
One obvious, popular, and overwhelmingly effective marketing/operational technique that we've seen blossom over the past few years is simply putting a face/name to the business. Does this mean hiring a celebrity chef or entrepreneur to represent your company? I dont think so... I think it means giving the customers someone to connect with a deeper level than just the server (although the server may be doing an excellent job of being that face).
I personally really enjoy seeing the…Continue
Added by Joel Lazeski on December 30, 2011 at 1:06pm — No Comments
by Zac Bond, Content Manager for Waitrainer
‘Twas three nights before Christmas, a time to prepare
For the mad rush of diners -- a hope we all share
We’ve menus all hung by the entry with care
In hopes that…Continue
We all enjoyed being wowed from time to time.
We especially like being wowed when we are not expecting to be. Who hasn’t been dragged to an event that we expected to be a yawner, and have benn pleasantly wowed? It’s nice.
I’ve spent the better part of 20 years managing food service sales reps. In that time, I interviewed hundreds of candidates for those positions. I never…Continue
Added by Paul Letendre on December 7, 2011 at 4:00pm — No Comments
A few years ago the National Restaurant Association reported that48% of the average American household food budget is spent dining out. That’s pretty high for an average, but some of us eat out far more than the average person, in particular those of us on the road. Those of you who I see around the restaurant trade show circuit know what I am talking about; eating three meals a day (at least, sometimes there are happy hours and parties) either in…Continue
Added by Alyson Mar, RD on November 2, 2011 at 5:00pm — No Comments
I recently stumbled upon this article from Health magazine: America’s Top 10 Healthiest Fast Food Restaurants. As a secret lover of fast food (a treat that I only enjoy on road trips) I was intrigued. Surprisingly, there were more restaurants listed that I haven’t I have never even heard of, much less visited.
Time to investigate.
Added by Alyson Mar, RD on October 19, 2011 at 3:00pm — No Comments
Strolling along a country path with a meditative mind, I observed how many different colors canvassed the landscape I tread upon. As I listened to the sounds of the earth and watched the falcon soaring trough the winds strategically above me, I stumbled upon a young pensive man sitting on the pier ahead.Continue
The following is an actual transcript of a cassette tape that was discovered in the basement of a warehouse to a long gone company called K-Tel Records that produced “greatest hit” compilations from the 70’s through the late 80’s.
The date on the tape is labeled 1989 and the handwritten black marker…Continue
I believe that everyone should work as a waiter at one point in their life.
Not because the money is pretty darn good or because you get one shift drink that can turn into two or three if you are good chums with the bartender. Rather, they should become a waiter to learn the true value of great customer service and its rewards.
It worked for me and I can say, with no…Continue
The joints of their knuckles ached. Their wrists were stiff as the first sign of primate related Carpal Tunnel Syndrome waged war on their usually limber joints. Many of the Apes had gone to be fitted for reading glasses as the hours spent in front of computers had taken its toll. The hunt for those filthy human pests,…Continue
Added by Ty Sullivan on September 6, 2011 at 7:30pm — No Comments
We are all familiar with the Planet of The Apes storyline yes? How the apes evolve, take over the planet, enslave man and, as we saw in the first 5 movies, they lived a very technologically free existence. Now comes the new updated movie “Rise of the Planet of the Apes” and my question becomes; since we have changed so much…Continue
Added by Ty Sullivan on August 9, 2011 at 7:00pm — No Comments
Communication is the key to success! If we have heard it once we have heard it a gabillion times. It’s easy to say and much harder to do. Why do organizations typically struggle with communication? I realize opinions are like noses - everyone has one. Allow me to offer several on this important topic.
The Telephone Game
If you are of a certain…Continue
Added by Jim Sullivan on August 8, 2011 at 1:00pm — No Comments
Copyright 2011 by Jim Sullivan
I recently had lunch with Tim Kirkland, the best-selling author of The Renegade Server (2009, Indian Creek Press, $19.95). If you haven’t read the book—a 21st Century treatise on how to motivate, inspire and direct iPod Generation waitstaff to better serve and sell—I highly recommend it.
Our conversation centered not on servers, but on the current state of—and frustrating lack of progress in—foodservice training. We…Continue
Soup and Sandwich. Bacon and Eggs. Love and Marriage. Peanut Butter and Jelly. Culture and Customer Service.
Some things just go together ! Like the lyrics from a song my Mom used to sing “you can’t have one without the other”! If there’s any truth to this premise, why then are there so many organizations that seem unable to admit it?
On my block there is a gentle eerie calming sound of semi silence that drapes the area with the slight disturbance of an air conditioner straining under the heat. Perhaps it was the same on Norwegian Island on Friday except it was the snap of a rifle disturbing the silence and the lives of 68 predominantly…Continue
I’m going to mention four sitcoms and I want you to close your eyes and try to remember each ones theme song. It doesn’t matter if you remember just the tune or some of the lyrics. Just see how you do:
When I go to Kroger I am inspired. No kidding! The Kroger I frequent is really no different than any other. Okay, their produce is significantly better than Meijer and they do a fair job with customer service but it’s really not all that special. That was until…Continue
Added by Bill Campion on July 12, 2011 at 5:00am — No Comments
I preach this over and over and over again -If your customers leave you a bad review or critical remark on any of your social media sites or even your company website, do NOT delete it.
The only time that you should…Continue