All Blog Posts Tagged 'satisfaction' (13)

Social customer service works – a story about turning unhappy customers into fans

We all try to do a great job. But let’s face it, sometimes we slip, technology providers fail, or factors outside of our control conspire against us. Doesn’t matter how a mistake happens though, for the customer in a very disappointing situation, it’s your fault.

When running a small business, you live and die by the satisfaction of your customers,…

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Added by Magnus Hultberg on March 8, 2012 at 7:19am — 2 Comments

Non-Operator I Guess They Didn’t Get the Memo or Did They?

My 17 year old thinks I’m a bit over the top when I’m evaluating customer service and he’s probably right. However in these two situations I’m about to describe you tell me if my perspective is in line or out of whack.…

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Added by Bill Campion on August 28, 2010 at 6:00am — 7 Comments

Non-Operator Satisfaction Ain’t Good Enough

I think it’s rather comical when companies boast that their ultimate goal is 100% customer satisfaction. Webster defines satisfaction as the following:…

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Added by Bill Campion on August 5, 2010 at 8:30am — 4 Comments

Operator Appreciation + Happy Employees= A Great ROI! (or as Supertramp sang, "Give a Little Bit")

In the old days movie studios judged the success of their big pictures by how much they grossed on the opening weekend. But now in the age of Twitter, electronic word-of-mouth is immediate. Early moviegoers tweet their opinions on a film to millions of "followers." Instant-messaging can make or break a film within 24 hours.…

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Added by Ty Sullivan on July 6, 2010 at 8:30am — 3 Comments

Non-Operator The Personal Touch

This goes out to all you servers who may be reading these blogs.

The other day I was recounting to a client one of the things I used to do as a waiter that always warmed my guests right up, and I thought to share it.

Here in Seattle it doesn't get really cold all that often, but when it does, it isn't unusual to see a guest, especially a fashionably but inappropriately dressed lady, come in the door rubbing her hands, blowing on them, or hunched and shivering. So whenever I… Continue

Added by Dorothy Frisch on January 16, 2010 at 3:27pm — 5 Comments

Non-Operator stop popping wobble bubbles.

a short, hot day or two ago (i live in Phoenix), i remembered a stat that i had heard on many occasions, but each time the numbers were conflicting, maintaining the consistency of snowflakes and fingerprints. confused, as i should be, i decided to google this stat to finally achieve the satisfaction of knowing the true answer. this mind-blistering stat states that “man’s knowledge doubles every X years.” turns out, google produced every number from 50 years to 2 years, so every conflicting… Continue

Added by Jeff Sharp on October 28, 2009 at 7:03am — 1 Comment

!!employment part 1.0!!

After 9 weeks, lots of interviews, recruiter leads, and cooking demos, the sweet taste of employment again!

If you read "Nearing Unemployment," which after a few days I realized I should have called it "Nearing the End of Unemployment," you'll know that in one weeks time I had several meetings with the owners of a respectable 5 unit restaurant group. They were looking for someone who could infuse some new blood and hard work into their most traditional and longest-standing… Continue

Added by Brandon Wilborn on February 12, 2009 at 6:12am — No Comments

Building a better search

There's a new search engine on the 'net that supposedly is the best one available now. It's called DeepDyve, and it claims to gather 99 percent of information that Google misses. It's only in beta mode right now, but it's already receiving a ton of buzz.

According to its Web site, the company deploying this new app was founded… Continue

Added by restaurantdotorg on November 13, 2008 at 7:50am — 5 Comments

Customer Satisfaction Surveys - They're Not all Bad News

A couple of weeks ago I wrote about a bad experience I had in a local tasting room, and the importance customer satisfaction surveys play in providing businesses the feedback they need to be able to turn around unpleasant experiences, save customers, and prevent future repeats. And while we know that there is incredible (you might even say indispensable) value in this, customer satisfaction surveys aren’t just about receiving bad news, they are also important messengers of good… Continue

Added by Margie Tosch on October 26, 2008 at 10:30am — No Comments

Drama at Google's cafes

Before I proceed, I must disclose that that I know a couple of Google employees. They are good people, I might add. I'm also a regular Google user. Then again, who isn't?

Google has tried to be the perfect company. Not only are many of its products free, it also aims to be one of the most generous employers around. Whether the first notion is sustainable is another topic for another time, but it definitely looks like Google still needs to work on the second one.

I… Continue

Added by restaurantdotorg on August 29, 2008 at 7:49am — 3 Comments

Is That Your Strategy?...Or Your Tactics?

I always find it interesting the number of so-called marketing ‘experts’ who don’t know the difference between a ‘strategy’ and a ‘tactic’.

These words get thrown around daily by folks who have read about them somewhere; or they've heard other self-proclaimed marketing ‘gurus’ use them, so they mimic those people...in lockstep, without questioning; and feel they’re using the ‘correct’ business buzz words.

A lot of buzz, and buzzing around...means nothing,… Continue

Added by Roy MacNaughton on August 14, 2008 at 5:31pm — 3 Comments

Non-Operator Advocates and Ambassadors

...that's what training creates...

We - or least our goal is to - create Advocates out of customers and Ambassadors out of employees.

Don't consider the term "advocate" or "ambassador" lightly. The difference between a satisfied customer and an advocate can be measured in light-years; the same goes for an employee who serves as a brand ambassador versus just working shifts.

Research has shown (Gallup, Service Management Group, et al) that a "brand advocate" is… Continue

Added by Jeff Portwood on June 24, 2008 at 1:44pm — No Comments