All Blog Posts Tagged 'satisfaction' (13)

Social customer service works – a story about turning unhappy customers into fans

We all try to do a great job. But let’s face it, sometimes we slip, technology providers fail, or factors outside of our control conspire against us. Doesn’t matter how a mistake happens though, for the customer in a very disappointing situation, it’s your fault.

When running a small business, you live and die by the satisfaction of your customers,…

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Added by Magnus Hultberg on March 8, 2012 at 7:19am — 2 Comments


Non-Operator
I Guess They Didn’t Get the Memo or Did They?

My 17 year old thinks I’m a bit over the top when I’m evaluating customer service and he’s probably right. However in these two situations I’m about to describe you tell me if my perspective is in line or out of whack.…

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Added by Bill Campion on August 28, 2010 at 6:00am — 7 Comments


Non-Operator
Satisfaction Ain’t Good Enough

I think it’s rather comical when companies boast that their ultimate goal is 100% customer satisfaction. Webster defines satisfaction as the following:…

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Added by Bill Campion on August 5, 2010 at 8:30am — 4 Comments


Operator
Appreciation + Happy Employees= A Great ROI! (or as Supertramp sang, "Give a Little Bit")

In the old days movie studios judged the success of their big pictures by how much they grossed on the opening weekend. But now in the age of Twitter, electronic word-of-mouth is immediate. Early moviegoers tweet their opinions on a film to millions of "followers." Instant-messaging can make or break a film within 24 hours.…



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Added by Ty Sullivan on July 6, 2010 at 8:30am — 3 Comments


Non-Operator
The Personal Touch

This goes out to all you servers who may be reading these blogs.

The other day I was recounting to a client one of the things I used to do as a waiter that always warmed my guests right up, and I thought to share it.



Here in Seattle it doesn't get really cold all that often, but when it does, it isn't unusual to see a guest, especially a fashionably but inappropriately dressed lady, come in the door rubbing her hands, blowing on them, or hunched and shivering. So whenever I… Continue

Added by Dorothy Frisch on January 16, 2010 at 3:27pm — 5 Comments


Non-Operator
stop popping wobble bubbles.

a short, hot day or two ago (i live in Phoenix), i remembered a stat that i had heard on many occasions, but each time the numbers were conflicting, maintaining the consistency of snowflakes and fingerprints. confused, as i should be, i decided to google this stat to finally achieve the satisfaction of knowing the true answer. this mind-blistering stat states that “man’s knowledge doubles every X years.” turns out, google produced every number from 50 years to 2 years, so every conflicting… Continue

Added by Jeff Sharp on October 28, 2009 at 7:03am — 1 Comment

!!employment part 1.0!!

After 9 weeks, lots of interviews, recruiter leads, and cooking demos, the sweet taste of employment again!



If you read "Nearing Unemployment," which after a few days I realized I should have called it "Nearing the End of Unemployment," you'll know that in one weeks time I had several meetings with the owners of a respectable 5 unit restaurant group. They were looking for someone who could infuse some new blood and hard work into their most traditional and longest-standing… Continue

Added by Brandon Wilborn on February 12, 2009 at 6:12am — No Comments

Building a better search

DeepDyve



There's a new search engine on the 'net that supposedly is the best one available now. It's called DeepDyve, and it claims to gather 99 percent of information that Google misses. It's only in beta mode right now, but it's already receiving a ton of buzz.



According to its Web site, the company deploying this new app was founded… Continue

Added by restaurantdotorg on November 13, 2008 at 7:50am — 4 Comments

Customer Satisfaction Surveys - They're Not all Bad News

A couple of weeks ago I wrote about a bad experience I had in a local tasting room, and the importance customer satisfaction surveys play in providing businesses the feedback they need to be able to turn around unpleasant experiences, save customers, and prevent future repeats. And while we know that there is incredible (you might even say indispensable) value in this, customer satisfaction surveys aren’t just about receiving bad news, they are also important messengers of good… Continue

Added by Margie Tosch on October 26, 2008 at 10:30am — No Comments

Drama at Google's cafes

Before I proceed, I must disclose that that I know a couple of Google employees. They are good people, I might add. I'm also a regular Google user. Then again, who isn't?



Google has tried to be the perfect company. Not only are many of its products free, it also aims to be one of the most generous employers around. Whether the first notion is sustainable is another topic for another time, but it definitely looks like Google still needs to work on the second one.



I… Continue

Added by restaurantdotorg on August 29, 2008 at 7:49am — 3 Comments

Is That Your Strategy?...Or Your Tactics?

I always find it interesting the number of so-called marketing ‘experts’ who don’t know the difference between a ‘strategy’ and a ‘tactic’.



These words get thrown around daily by folks who have read about them somewhere; or they've heard other self-proclaimed marketing ‘gurus’ use them, so they mimic those people...in lockstep, without questioning; and feel they’re using the ‘correct’ business buzz words.



A lot of buzz, and buzzing around...means nothing,… Continue

Added by Roy MacNaughton on August 14, 2008 at 5:31pm — 2 Comments


Non-Operator
Advocates and Ambassadors

...that's what training creates...



We - or least our goal is to - create Advocates out of customers and Ambassadors out of employees.



Don't consider the term "advocate" or "ambassador" lightly. The difference between a satisfied customer and an advocate can be measured in light-years; the same goes for an employee who serves as a brand ambassador versus just working shifts.



Research has shown (Gallup, Service Management Group, et al) that a "brand advocate" is… Continue

Added by Jeff Portwood on June 24, 2008 at 1:44pm — No Comments

What Goes on When You're Not at Work?

What Goes On When You’re Not at Work?

Workforce Performance…

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Added by Satisfaction Services on January 16, 2008 at 12:49pm — 1 Comment

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Casual chains aim to take menus up a few notches

Casual-dining chains including Tony Roma's, Olive Garden, Carrabba's Italian Grill and Smokey Bones are getting creative with -More

Sikkimese Turmeric and Ginger Idaho® Potatoes
Enjoy a taste of the Himalayas with these flavorful cubed Idaho® Potatoes seasoned with garlic, ginger, turmeric, coriander and chile flakes. For this and more great recipes, visit foodservice.idahopotato.com/recipes.

Crumbs debuts the Crumbnut

Cupcake chain Crumbs Bake Shop is offering the Crumbnut, a croissant-doughnut combo product, in BJ's Wholesale Clubs in addit -More

Restaurant sales rebounded in March, report says

Restaurants saw same-store sales growth of 0.7% in March, the first increase since last November, as warmer weather melted wi -More

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National News

Popeyes Louisiana Kitchen, Inc. Announces CFO Departure in May

The company has commenced a search for Mr. Hope’s successor, reviewing both internal and external candidates. Mr. Hope will assist in the transition of duties to an interim CFO and will remain a consultant to the company through the summer.

Fuddruckers Reenters New York State With Restaurant In Middletown

introduces its first company-operated New York State site today at 340 Route 211 East in Middletown, which is located in the Hudson Valley approximately 60 miles from Manhattan.

Giardino Gourmet Salads Announces Nine Consecutive Quarters Of Positive Comparable Sales

Giardino Gourmet Salads announced that it has experienced nine consecutive quarters of positive comparable sales after posting an eight percent increase throughout the first quarter of 2014.

Organic Claims Declining on US Restaurant Menus

According to Mintel Menu Insights, while 'organic' is still the leading ethical claim on restaurant menus, its usage declined 28% between Q4 2010-13.

The Habit Burger Grill Opens Fourth Utah Location In May

The Habit Burger Grill is opening its fourth Utah location on May 1st in Sandy, Utah. The California-based restaurant known for its popular Charburgers opened its first Utah location in Sugarhouse in 2013, and has since expanded to include three more locations.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

TED: David Brooks: Should you live for your résumé ... or your eulogy? - David Brooks (2014)

Within each of us are two selves, suggests David Brooks in this meditative short talk: the self who craves success, who builds a résumé, and the self who seeks connection, community, love -- the values that make for a great eulogy. (Joseph Soloveitchik has called these selves "Adam I" and "Adam II.") Brooks asks: Can we balance these two selves?

TED: David Sengeh: The sore problem of prosthetic limbs - David Sengeh (2014)

What drove David Sengeh to create a more comfortable prosthetic limb? He grew up in Sierra Leone, and too many of the people he loves are missing limbs after the brutal civil war there. When he noticed that people who had prosthetics weren’t actually wearing them, the TED Fellow set out to discover why — and to solve the problem with his team from the MIT Media Lab.

TED: Louie Schwartzberg: Hidden miracles of the natural world - Louie Schwartzberg (2014)

We live in a world of unseeable beauty, so subtle and delicate that it is imperceptible to the human eye. To bring this invisible world to light, filmmaker Louie Schwartzberg bends the boundaries of time and space with high-speed cameras, time lapses and microscopes. At TED2014, he shares highlights from his latest project, a 3D film titled "Mysteries of the Unseen World," which slows down, speeds up, and magnifies the astonishing wonders of nature.

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