We all try to do a great job. But let’s face it, sometimes we slip, technology providers fail, or factors outside of our control conspire against us. Doesn’t matter how a mistake happens though, for the customer in a very disappointing situation, it’s your fault.
When running a small business, you live and die by the satisfaction of your customers,…Continue
My 17 year old thinks I’m a bit over the top when I’m evaluating customer service and he’s probably right. However in these two situations I’m about to describe you tell me if my perspective is in line or out of whack.…Continue
I think it’s rather comical when companies boast that their ultimate goal is 100% customer satisfaction. Webster defines satisfaction as the following:…Continue
Added by Brandon Wilborn on February 12, 2009 at 6:12am — No Comments
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