Voice of the Restaurant Industry
Soup and Sandwich. Bacon and Eggs. Love and Marriage. Peanut Butter and Jelly. Culture and Customer Service.
Some things just go together ! Like the lyrics from a song my Mom used to sing “you can’t have one without the other”! If there’s any truth to this premise, why then are there so many organizations that seem unable to admit it?
I love air travel when it goes according to the plan. I hate air travel when it doesn’t go according to the plan. …Continue
Attention Boys and Girls:
I’ve got every excuse in the book but I’m not even going to attempt to explain why my bucket list has gone done the tubes. I will however own it and ask for a reprieve from my friends and fellow bucket list participants.
I know something about me. I’m either all in or all out and for the past couple of weeks I’ve been the latter. Here’s a rundown on my inability to deliver on my bucket…Continue
Added by Bill Campion on June 30, 2011 at 2:13pm — No Comments
I know that fuel prices are up and margins are thin in the airline business. The airlines are struggling and we all know it. I heard the following story from a friend of mine the other day that I felt compelled to share with you.
My friend is like a triple medallion,…Continue
I’ve been in the restaurant business my entire career. I have enjoyed the challenges and successes and I’ve learned a great deal from the failures. I have a real passion for the people who work in the business, especially those who work in the restaurants.
Much has changed since I…Continue
Remember when “shifting paradigms” was the buzz phrase back in the 90’s? It became “marketing speak” and just like any great phrase it got used and abused and eventually lost its meaning. I’m bringing it back for this blog because quite honestly I can’t think of a better way to communicate my point.
Shifting a paradigm is described by Wikipedia as follows:
Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.
Our mission is to support our stores so that they are able to do what is most important in retail — serve our customers' needs.
I never went to Summer Camp growing up. I always thought it was a little weird because your mom had to sew your name into your underwear and things like that. The kid across the street went every year and told me all about it. He’d like get shipped off at the end of the school year and show up just in time to go back to school at the…Continue
Am I being a little melodramatic with this headline? I think not. I’m cool with growing older. Truly I am. I figure everyone is doing it, none of us have a choice so I might as well enjoy the ride. It especially warms the cockles of my heart to know I am part of a generation that is 78 million strong. Of course the generation of which I speak is the…Continue
Recently I was having a conversation with my son who just happens to be a server. He’s been serving for 3 or 4 years and has experienced decent success (enough to live on his own, pay his bills and enjoy a few beers with his friends now and then). Because I have a passion for customer service and for my son’s success, I was interested in…Continue
Starbucks and Meijer is probably enough said but as usual I can’t help myself. I visited both today and I want to share my observations.
My Starbucks experience was rather typical. It was 8:00am and the place was buzzin. Baristas with smiles on their faces crankin out java at record speed. I had a meeting with a former colleague and we…Continue
That’s right no New Year’s Resolutions for me. With the help of my partners at Talent Revolution I have discovered a more effective approach to making meaningful
changes in my life and my work. It’s
called living your life 30 days at a time.
This approach works for me because I’m confident I can do anything…
Submitted by the Talent Revolution Team
10. You have a a great sense of humor and you don't take yourself too seriously!
9. You are a loyal attendee at the people report conferences where its been our pleasure and privilege to get to know you!
8. Posting pictures of Tatum eating on your facebook page for all of us to enjoy.
7. You live by an awesome set of personal and professional values.
6. You are…Continue
Added by Bill Campion on December 23, 2010 at 10:48am — No Comments
I read a blog the other day where the author was complaining about an over-zealous waiter. He was trying to conduct business over lunch and this waiter kept interrupting the conversation. As I read this account it sent a wake-up call to an idea about service that went to sleep years ago somewhere in the catacombs of my mind.
Why wouldn’t we just ask our customers what type of service they desire instead of guessing? One might say that this waiter…Continue
Added by Bill Campion on December 15, 2010 at 2:36am — No Comments
Added by Bill Campion on December 8, 2010 at 12:28pm — No Comments
I love technology and I have no clue how computers work. I don’t know how to back up my files and I don’t know a bit from a byte. I’m not exactly sure where computer viruses come from and I’m baffled by how these viruses can become debilitating to a computer. And I must admit I am bewildered by the thought that there are fake “spyware” programs…Continue
I feel like my bucket list has kicked the bucket. Well it may not be time to tell the world it’s DOA however it is definitely in need of intensive care. Yes there is no denying the proverbial train is off the tracks. In the last 5 days I haven’t worked out, I haven’t been conscious about what I’m eating, I drank alcohol on a Monday…Continue
Added by Bill Campion on October 2, 2010 at 4:28am — No Comments
I like to work out. I like it so much I joined a gym and I actually use it – 5 days a week since the Talent Revolution 30 Day Challenge, thank you very much! I don’t want to mention any names but the gym I joined is huge – it has all the amenities you’d expect in a workout facility. Free weights, every machine you can imagine, big mirrors to watch your biceps inflate with every pump of iron (yours not mine), TV’s,…Continue
I’ve been a little lost the last couple days without a bucket list. Today is September 13, 2010 and it’s time to start anew. Hmmm… So I guess my life is going to be a continuing series of 30 day bucket lists. I’m sitting here thinking that’s a good thing. Several quick things I learned over the first 30 days:…Continue
My 17 year old thinks I’m a bit over the top when I’m evaluating customer service and he’s probably right. However in these two situations I’m about to describe you tell me if my perspective is in line or out of whack.…Continue