All Blog Posts Tagged 'reviews' (19)

Social Media and SEO: How your pages can help you get to the top of search results

One question I get a lot when I talk to restaurant owners about social media is “Will Facebook get me on the first page of Google?” My answer is always the same: yes and no. Let me explain why.

First of all, I want to make clear that SEO/SEM (search engine optimization/search engine marketing) is a whole industry of its own, and it’d be simplistic of me to say that by having social media pages, you’ll rank higher in searches. SEO is complex, and it involves a lot of algorithms,…

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Added by Natalia Morais on February 28, 2013 at 8:51am — No Comments

2013 Social Media Predictions for Small Businesses

If you are wondering what will happen with social media in 2013, you are not alone. Everyone is wondering what Facebook will do next or if a new social network will surge. While no one can really foresee the future, there are some trends that will probably be stronger in 2013.

The first trend I want to…

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Added by Natalia Morais on February 21, 2013 at 9:22am — No Comments

Why online reviews can hurt your sales and how to deal with it

Online reviews and websites are not a new trend, but business owners are still not totally convinced they should take the time to worry about them. As the world moves into a more digitally connected era, businesses need to understand that websites like Yelp, TripAdvisor, Google Plus Local and even Facebook are the new word of mouth – and they are not going away any time soon.…

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Added by Natalia Morais on January 9, 2013 at 5:49am — No Comments

Social Network Guide - Cheat Sheet

Not sure which Social Network to use or wondering about the differences between them all? No worries, we’ve created this helpful Cheat Sheet for you. Feel free to download it and share it with everyone!

Click here to download: www.loyalrewards.com/SM_Cheat_Sheet_MT.pdf…

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Added by Natalia Morais on December 7, 2012 at 9:23am — No Comments

What Makes Bonefish Grill #1? Restaurant Marketing Thoughts on the Highest Rated Casual Dining Chain

Casual Dining makes up the largest segment in the restaurant industry, offering consumers a full-service model with a moderate price point. When Nation’s Restaurant News and WD Partnersconducted their inaugural Consumer Picks study, they included 33 casual-dining restaurant chains. Bonefish Grill came in at #1. Bonefish Grill is…

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Added by Ola Ayeni on September 6, 2012 at 11:30am — No Comments

You've Got Them Talking......Now What?

If you are anything like me, you like to dig into things. The more I look into, the more I learn. The more I learn, the better job my firm can do for our restaurant partners.



One thing I always find curious when I'm digging around the internet, is when I see a restaurant's social media property, where they have a fairly large group of fans or followers.…

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Added by Chris Leo on April 16, 2012 at 9:00am — No Comments


Non-Operator
The New Restaurant Critic is You [Infographic]

Thanks to social networking, we no longer have to rely on an inspector or food critic to give us their latest report on our favorite restaurants. When it comes to food safety, and taste, we rely on one another.

The New Restaurant Critic

© 2012 Keeping it…

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Added by Julie Lovelass on March 20, 2012 at 10:30am — No Comments

Restaurant Daily Deals: Like Get Skinny Fast Diets?

A show of hands if you are happy swimsuit season is just about over. You're not the only one!

As the restaurant daily deal sphere drones on, I can't help but compare them to a "get skinny fast" method that people use to drop a few pounds before hitting the beach. Sure, you can probably shed a pound or two by drinking a strange, green liquid and starving yourself for 72 hours. By the third day, you'll be running toward a bakery fast than Kirstie Alley can say "Jenny…

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Added by Josh Hersh on September 14, 2011 at 5:22am — No Comments

How to Make a Happy Customer | Who are Customers







Marcus Guiliano is the chef & owner of Aroma Thyme Bistro located in the bountiful Hudson Valley of New York. Chef Guiliano has been an advocate for over 10 years on healthy, sustainable, local & real food. He found his mission in cooking when he reversed over a handful of medical conditions including 28 years of asthma. For more information visit… Continue

Added by Marcus Guiliano on August 26, 2011 at 10:40am — No Comments

Tasty Online Marketing for Restaurants

Upon my arrival to Phoenix, AZ - I had the pleasure of meeting April Holle of Made Better Studio. Its sister companies, Business Made Better and Design Made Better are the educational support for Made Better. While learning more about what each of them do, I stumbled upon an interactive tool for small businesses - which helps them with their market strategy by using specific areas of social media for their industry.


I found the following article, which is tailored for the…
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Added by Geoff Snyder on November 28, 2010 at 12:30am — 2 Comments

Pizzeria Reviewer Gets a Nasty Response From Owner - Would You Respond This Way?



I hope you are sitting down!


A friend of mine in Phoenix Arizona sent me this article this morning. It's true everyone is a critic these days and restaurant operators have a choice of engaging with…
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Added by Sarah on August 5, 2010 at 12:00pm — 4 Comments

Not responsible for libelous postings by third parties

by Jo Anne Rosenblum

jrosenblum@kingballow.com

INTERNET LIBEL



The Communications Decency Act protects Web site forum providers from liability based on potentially libelous postings by third parties to the Web site. For liability to attach to the Web site provider, the provider must have some responsibility for making the statements at issue. In a case from Missouri, an individual and company filed a complaint in a state court in Missouri against a Web site owner and… Continue

Added by Stanley E. Roberts on November 4, 2009 at 8:18am — 1 Comment

How not to respond to a negative review

Direct review response



I am writing in response to Margaret Gleason's review of this restaurant. Margaret's history of restaurant reviews indicate that this person likes buffets and likes LARGE amounts of food! She eats chicken wings and bacon and complains when there isn't enough food.



This restaurant is a healthy place with generous portions but overweight, unhealthy individuals would NEVER find what we do pleasurable because they are accustomed to eating grease, meat,… Continue

Added by Stanley E. Roberts on April 14, 2009 at 9:58pm — 3 Comments

Yep, Yelp Still Sucks!



YELP SUCKS...STILL. Please read the article in its entirety below or click on this link to see the story. I am amazed that Yelp can still attract readership. I filtered them a long time ago.



Yelp and the Business of Extortion 2.0

Local business owners say Yelp offers to hide negative customer reviews of… Continue

Added by Michael L. Atkinson on February 19, 2009 at 2:41pm — 30 Comments

Restaurants: Get Consumer Feedback from Your Customers on the Internet

QSR Magazine writes in their latest issue about how to use feedback from blogs, consumer review sites, and other social media for your restaurant:



“Customer feedback found in blogs might reveal key information if you read between the lines…. Filtering through customer feedback on the various Internet blogs and social networking sites such as Yelp, BooRah, Citysearch, and others can be a very time-consuming endeavor, especially if your quick-serve restaurant boasts multiple locations.… Continue

Added by Eric on January 9, 2009 at 3:39pm — 1 Comment

They Might Bring Hanging Back...

Recently I mentioned how some restaurant review sites, like Yelp in particular, have been used to bludgeon the unsuspecting restaurateur.



The way this allegedly works is if (and when) a restaurant gets a negative review there is very little s/he can do about it…unless they respond (positively) to a sales rep who coincidentally contacts the restaurateur, shortly after that negative review appears on the site. (I won’t even go into the idea of “who” is writing such reviews….and… Continue

Added by Roy MacNaughton on October 5, 2008 at 12:33pm — 7 Comments

Other Games in Town Besides Yelp

As a former Yelper, I can honestly say, I'm scratching my head over why certain restaurateurs put so many eggs in the Yelp basket.



The appeal of this mostly-popular-among-Gen Y-user-generated-content site is two-fold, catering to innocent restaurant-goers seeking a quick online review of a certain eatery as well as those who want to open an account, jump in and become a part of the clicquish—often snarky, sometimes vulgar—culture that gives Yelp its intimidating… Continue

Added by Judy "the foodie" Asman on June 30, 2008 at 4:30pm — No Comments

Google's Local Search Rocks!

Of course, that depends on who you ask. As a hungry consumer, I applaud Google’s recent decision to include more local business results. Check out this search for restaurants in my town:…

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Added by Restaurant Guru on January 30, 2008 at 9:56am — No Comments


Non-Operator
FohBoh has fans-Springwise.com

What is Springwise?

Springwise scans the globe for the most promising business ventures, ideas and concepts ready for regional or international adaptation, expansion, partnering, investments or cooperation. Ferociously tracking

more than 400 global offline and online business resources, as well as

taking to the streets of world cities, digital…

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Added by FohBoh on December 17, 2007 at 11:59pm — 2 Comments

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Smartbrief

Eateries turn to rationing as lime prices soar

Unrest caused by Mexico's drug cartels, along with floods in Mexico and a drought in California, are taking a toll on this ye -More

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Burger King to upgrade wireless with Whopper Wi-Fi

Burger King has teamed with AT&T to replace existing in-store wireless Internet with an upgraded system dubbed Whopper Wi-Fi  -More

Late-night indulgence pays off for Jack in the Box

Jack in the Box saw its profits rise sharply in the first quarter, a few months after introducing its $6 Munchie Meal menu of -More

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National News

Wahlburgers Announces Expansion Plans Including Franchise Agreement in Philadelphia

Wahlburgers has signed a franchise agreement with Hingham Associates, LLC that will bring five Wahlburgers to the metropolitan Philadelphia area over the next several years. The franchise group is actively looking at sites and is targeting a late 2014-early 2015 opening for its first restaurant.

Chipotle Mexican Grill, Inc. First Quarter 2014 Revenue Up 24.4%

Comparable restaurant sales increased 13.4% - Restaurant level operating margin was 25.9%, a decrease of 40 basis points

Jamba Juice Announces Grand Opening of New St. Louis, MO Location

Jamba Juice Company announced the brand’s continued expansion in the St. Louis market with the opening of a Jamba Juice® store at 11477 Olive Blvd. on April 16, 2014.

Expert in Real Estate Analytics Joins Luna Grill

Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

TED: David Brooks: Should you live for your résumé ... or your eulogy? - David Brooks (2014)

Within each of us are two selves, suggests David Brooks in this meditative short talk: the self who craves success, who builds a résumé, and the self who seeks connection, community, love -- the values that make for a great eulogy. (Joseph Soloveitchik has called these selves "Adam I" and "Adam II.") Brooks asks: Can we balance these two selves?

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