Sometimes we think people eat out because of the food - and certainly that's oftentimes the draw that brings them away from their kitchens.
But it's clear to me that service sets the tone, enhances the experience and can contribute to the desire to return.
Yesterday was set-up day for the New England Food Show. A friend and I went over to set up my booth, a relatively simple thing to do as it's pretty uncomplicated.
Going to the registration desk to pick up my… Continue
Added by susan holaday on March 14, 2010 at 5:55am —
I got mad yesterday at a Grub Street report of Uno Chicago Grill's closing of its Porter Square (Cambridge, MA) restaurant. They noted that lease negotiations were cited as a reason for the closing but went on to imply that it may have been a sign that the chain was going "the way of Brigham's," the ice cream concept that wound up going out of business.
In response to what I felt was a snide and unfair implication (not to mention uninformed), I commented (or tried to) that chains may… Continue
Added by susan holaday on March 5, 2010 at 5:05am —
As business owners, it has always been our goal to give back or help make the world a better place. We admire companies like TOMS Shoes who do just that . . . their motto, “one for one”. Every pair of shoes a customer buys they give one pair away to a child in need. That's awesome!
While we don’t make shoes, we still want to do… Continue
Added by Christine van Rooy on March 2, 2010 at 8:09pm —
Don't Bake or Cook with Olive Oil
I don't care what the Food Network Chefs do or say, don't to cook or bake with olive oil. It is downright stupid to heat olive oil. Olive oil is extremely healthy and should be stored and consumed with great care. Buy the good stuff and keep it in a cool and dark place and keep it airtight. And don't bother with anything other types of olive oil beside Extra Virgin Cold Pressed. The other olive oils are not worth consuming, all the goods are in the first… Continue
Added by Marcus Guiliano on March 2, 2010 at 4:38am —
The web is up for grabs. We are all cartographers now, discovering the nooks and crannies, the inlets and isla's of this new world. All the old rules and restrictions have come down. They were proved to be worthless. They worked for an earlier era, but only just barely. And now we are all tremendously liberated and absolutely terrified. Can you feel it? I do, all day, every moment, that sense of utter horror at the newness of everything around us. It almost feels like an acid… Continue
Added by Zachary Adam Cohen on February 15, 2010 at 12:05pm —
Danny Meyer has done it again! Mailalino, his newest, Roman-style restaurant in the Gramercy Park Hotel, received two stars today from The New York Times' Sam Sifton who points out:
"Yes, the impetus for change here was Mr. Schrager’s hotel. But it is Mr. Meyer who has brought New Yorkers to the room, to the view, back to the neighborhood. His restaurants have almost always done this in some way. They encourage their customers to appreciate what sits outside them, to rediscover… Continue
Added by susan holaday on January 20, 2010 at 6:01am —
The food service industry never ceases to amaze me with their generosity in spirit in times of tragedy. The devastating earthquake in Haiti has left many dead, many homeless and many missing. How can your hearts not go out to these people, to their children?
Get the whole story HERE
Added by Dara Bunjon on January 17, 2010 at 9:27am —
Even those of us who’ve been writing about the foodservice industry all our lives often don’t realize what it takes to make the dining experience happen seamlessly, but last night I had the amazing opportunity to have a seat at the table and simply watch as the extraordinary ‘ballet’ of New Year’s Eve took place before my eyes in my neighborhood restaurant, Navy Yard Bistro.
We’re lucky – those of us who live here because not only is it a beautiful, historic and special place to be,… Continue
Added by susan holaday on January 1, 2010 at 7:28am —
Experimentation nation, umami, and food with benefits are just three of the top 10 trends to watch in 2010, according to the experts at The Food Channel®. The website released its top 10 for ’10 today based on research conducted in conjunction with CultureWaves® and the International Food Futurists®. This year’s list identifies the significant food movements consumers, foodservice professionals and manufacturers should watch in the coming year.
“This year we are seeing a return to… Continue
Added by The Food Channel on December 24, 2009 at 8:42pm —
A recent open letter from the National Restaurant Association in Nation's Restaurant News seeks to rally the industry around a proposed campaign to "debate the notions currently going unchallenged in the public forum" - notions suggesting consumers can save significant sums by eating at home.
While it's true that the mass media - TV, talk show hosts, etc. - has promoted this theory, it's not clear how well their message has resonated with consumers. According to NRA, research shows… Continue
Added by susan holaday on December 21, 2009 at 2:32pm —
It's a game everyone is playing today. Most marketing is a repeat of someone else. What ever happened to originality? Today we all have Twitter and Facebook. Is yours really that much better? The fact is we are all becoming white noise to our target audience. Although it makes sense to keep up with the Jones', it's only a matter of time before they are ahead again. Remember to ask yourself one question. "How do I stand out from the competition?"
2010 could be the year you become the new… Continue
Added by David Callahan on December 11, 2009 at 6:55am —
"I’m often asked about the story of my little steakhouse, Caminito Argentinean Steakhouse
, in Northampton, MA. It’s not often that I write about our full story. Well, recently I was asked to contribute a case study to the WOMMA Metrics Guidebook. I thought it may provide for an interesting read for you and may give you some insights or be helpful to you for application into your… Continue
Added by Jeffrey J Kingman on December 8, 2009 at 10:42am —
Chances are you're excuses for not marketing are the same reasons you should be. Whether you are too busy or hurting for business, advertising strategies should always be in progress. Have you ever seen McDonald's or TGI Fridays taking time off from being in the public eye?
There is an old expression I'm sure you're familiar with. "Out of sight out of mind". As soon as a patron leaves your establishment no matter how great you're food, amenities and servers are, you are out of their sight… Continue
Added by David Callahan on December 4, 2009 at 11:20am —
I pride myself not to curse in the exchanges I have with my co-workers during the shifts that we share. The job is already stressful enough and disrespecting eachother (especially when under stress) only opens the door to exacerbation of violence in the workplace (keeping in mind that the restaurant industry ranks high in the USA for death in the workplace by homicide).
The link below is an example of the language often used in the… Continue
Added by Paul Paz on December 1, 2009 at 1:00am —
Our industry ranks high in the US labor force when it comes to death in the work place. Given the stresses of the job, in all positions, what's the practical benefit of arming the customers when imbibing their favorite alcoholic beverage? Interesting points made in the editorial column below.
Guns-in-bars ruling is a win for tourism industry
BY GAIL KERR • TENNESSEAN.COM - NOVEMBER 22,… Continue
Added by Paul Paz on November 22, 2009 at 3:15pm —
Burger King franchisees, who are suing their franchisor over a $1 double cheeseburger promotion, say they are losing 10 cents or more per sandwich and are challenging the parent company’s ability to set prices.
The chain’s National Franchisee Association in Atlanta, Ga., which represents about 80 percent, or 5,200 locations, of Burger King’s U.S. franchise base, filed a suit this week in U.S. District Court for the Southern District of… Continue
Added by Barry Chandler on November 17, 2009 at 11:11pm —
Nobody wants a free a dessert!
Independent Restaurateurs have long embraced advertising discounted deals to grow their business. Consumers have been lining up for ‘Free’ and ‘half off’ for decades. Deals have been legendary in their quest to rope in more business. The consumer has become more discriminating in our recent economic climate and many restaurants have put out the same old deals, like 10% off a dinner check in hope of enticing diners into their place. Other restaurants… Continue
Added by BOG Tonight on November 3, 2009 at 11:42am —
You may or may not have read about the recent study from New York University that showed that menu labeling laws in New York City are not having an effect on the total number of calories ordered in fast food restaurants. The law in NYC has been in effect for over a year now, so it’s fair to assume that most New Yorkers are pretty use to seeing these numbers. But the results of this study show that the numbers aren’t quite having the effects they were hoping for, at least not yet.… Continue
Added by Alyson Mar, RD on October 14, 2009 at 5:00pm —
I’m in a line at a fast food restaurant when the cashier opens up the top of her shirt puts her face in it and sneezes. What I thought was disgusting was really much better than her sneezing out into the public space. I guess she never watched Elmo on where one should sneeze.
Check out videos and the rest of this story about what restaurants can do about H1N1 - full story at… Continue
Added by Dara Bunjon on October 10, 2009 at 4:40pm —
As published in Today's Restaurant www.trnusa.com
“Try explaining Twitter to a 40 year old. The best way I think of it is it is like a bull horn over the internet. You can broadcast a message to anyone who is listening (following) via the internet. Hell it took me a year to really figure out how and why to use it and I deal with technology everyday.” How’s that for an opening? I didn’t say it, it was written by Andrew Fickert, who is the CEO of CommunityMenu .com on a Social Network… Continue
Added by Howard Appell on October 3, 2009 at 7:14pm —