Voice of the Restaurant Industry
I get to consume lot of content daily and one of my sources is an email listserv that Doc Searles runs which covers the topic of 'VRM' or Vendor Relationship Mgmt (think the other half of the coin to CRM, Customer Relationship Mgmt). The underlying premise of the discussions in the group are that consumers can, and are preparing to, control the data relationship with the vendors they choose to…Continue
Added by Steven Groves on April 6, 2012 at 9:30am — No Comments
Added by Ken Burgin on October 1, 2011 at 11:50pm — No Comments
Does the consumer have a say in the online world? You bet! Look at how social media has exploded!
Does the consumer have a say in what data you track about them? umm... I guess so... I dunno?!
The Big IssueContinue
Added by Steven Groves on April 13, 2011 at 1:57pm — No Comments