The pizza industry has led the way in using technology to help better manage the restaurant. In pizza point of sale systems, innovative features help improve order taking and management.  In many cases, complex menus and challenging business models, combined with thin margins, have driven pizzerias to adopt new technologies before others in the restaurant industry. Here’s a few POS features we love!

1.  Conversational Ordering

Making complex ordering…

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by ERIC MELIN on JANUARY 8, 2013 [reposted from Spiral16]

When is the…

The busiest season for restaurants is now upon us. For pizza restaurants, Halloween, Thanksgiving Eve, New Years Eve, New Years Day and the Superbowl make up the biggest days of the year.  Prepare for that rush by making the most of your restaurant software, planning ahead, and staying calm!

Tip #1:  Encourage Customers To Order Ahead

Deferred or delayed ordering features in your point of sale can help you plan ahead.  Your customers may not even know that you…

If you own or manage a restaurant you probably have had the opportunity to order new uniforms or clothes for work for the front of the house staff.  These employees greet, seat and serve customers and hopefully provide a great experience. There are many styles available for front of the house staff which can be coordinated with your restaurant colors and design style.  This article will cover what your options are for selecting…

Over the past weeks, Share Our Strength has been connecting our partner organizations on the ground in New York and New Jersey to needed resources. Our partners at City Harvest, the Food Bank for NYC (both in New York City), and Community FoodBank of New Jersey are working around the clock to get needed meals and food assistance to thousands of families in the affected areas. Additionally, Share Our Strength has made emergency grants to each of these three critical relief organizations and…

Reported by foodem.com, the online wholesale food marketplace-

Foods play an extremely important role in our lives, but who didn’t know that already? The foods we eat affect our mood, the way our skin looks and feels, our hair and nails, the strength of our bones, down to our teeth and gums.

Now ask yourself, what stands out the most when meeting someone for the first time? Is the way they’re dressed? Sure, that’s one thing…

When I sought out to find an iPad stand to put on the tables for BEAN Coffee Lounge, it had quickly proven to be quite difficult.  BEAN is a new Coffee concept in Seattle that is putting an iPad on every table.  Yes, an iPad on every table.  After meeting with the founder (who wears many hats, including concept development), I knew immediately that we needed a stand that was both elegant…

Review by Digital Restaurant Solutions (www.updatemypos.com)

One of my clients is the owner of a coffeshop.  He runs a small unit, about 6 employees and less than $5ook in sales annually.  His biggest concerns are saving money, as he is a lower volume shop; and organizational structure, as he does not intend on managing the business full time in the long-term.

He uses an old Panasonic…

This past week I gave a lecture to a group of Innkeepers and Restaurateurs in Maine on Reputation Management. With all the numerous posts and information out there about protecting your business online from malicious reviews or reviews by unhappy customers, little thought is sometimes given to two other areas.

One, what is your local chamber or business association saying about you offline. and two, what are your employees saying about you online?

What are…

I can't stress enough that businesses need to be prepared for data loss.

During a conference I presented to last month, in one of my sessions I asked, "How many of you back your information up?" Less then half the room raised their hands. And then I asked, "Have you…

According to consumer surveys, a person who has had an unpleasant experience with a business will tell 10 other people. Approximately 13% will tell more than 20 other people. Customers who have a good experience tell an average of only 3 other people. One of the most important things a waitperson is responsible for is turning dissatisfied customers back into satisfied customers.

• Deal with the problem immediately. It is important to deal with a customer’s…

It’s been four years since we entered The Great Recession. Now, at long last, optimism about economic growth in Leisure & Hospitality and Food & Beverage is taking root.

For operators this means finding leaders who have the skills and proficiency to do the job will become harder and harder. Sourcing values and character matches will be a monumental challenge.  Operators will need to step up benefits and retention strategies, and salaries will begin to rise…

This week I made a Random Act Of Kindness (RAOK) video for one of the concepts I do marketing for, Café Metro. The vibe was awesome! The feeling of getting out there and doing random acts of kindness on a 12 degree morning were appreciated by all. We gave out gift cards, free…

The joints of their knuckles ached. Their wrists were stiff as the first sign of primate related Carpal Tunnel Syndrome waged war on their usually limber joints. Many of the Apes had gone to be fitted for reading glasses as the hours spent in front of computers had taken its toll. The hunt for those filthy human pests,…

We are all familiar with the Planet of The Apes storyline yes? How the apes evolve, take over the planet, enslave man and, as we saw in the first 5 movies, they lived a very technologically free existence. Now comes the new updated movie “Rise of the Planet of the Apes” and my question becomes; since we have changed so much…

The Georgetown Bagelry is lucky to consider many of its customers great friends and family. We are always touched and honored when we receive tokens of their appreciation. Recently, a friend of GTB,Margo Judge, author and blogger of MomOpinionMatters.com wrote us a poem for Mother’s Day.

We hope that you enjoy as much as we did! Warm Bagel Hugs.

The Legend of the Poke

By Margo Judge |…

Georgetown Baglery was named Washington, DC’s Best Bagel in 2011 according to the Washington City Paper and the results of its annual Reader Poll.

We attribute the Bagelry’s success to putting customers first when making decisions for menu items, ordering experience, physical…

We’ve been traveling for a week and we’ve had the opportunity to experience all kinds of customer service from airports to cabs to village restaurants.  I have to admit if I net it out there was more good than bad.  It probably helped that we spent most of our travel time cruising the Caribbean aboard The Liberty of the Seas!  

I will…