All Blog Posts Tagged 'media' (290)

Now get used to it, they aren’t going anywhere. 

Take a step back for a moment.  Look at the devices you use in your personal life: phone, tablet, computer, all of them?  Compare that to 10 years ago.   A bit of a difference isn’t it?  Now let’s compare that to the way you manage your restaurant or retail company, is there a difference? How many times do you use your devices to find a business, rate a business, or purchase from a business on a mobile device or computer? …

OK, so this is getting a little creepy.

Creepy but cool all in the same breath mind you.

First off...WARNING: Wipe any inappropriate thoughts from your mind when you enter a Starbucks. Your mind is about to be invaded.

It was announced that Starbucks was teaming up with…

Social media sites like Facebook and Twitter are popular and a lot of customers still use them, but there is another site out there that is gaining popularity.  Instagram is a picture based social media site that is catching everyone’s attention.  According to Fast Casual, Instagram has grown from 5 million users to over 30 million since 2010.  As of now, there are over 1…

As an enthusiast of social media, I can tell you that to promote any business these days you need to include social media into your strategy. It is a fact that people spend more time these days hooked up on their facebook or Twitter accounts than ever before, making it the best…

After creating and uploading a nice cover picture for your business page (see the article "Facebook Timeline Design: how to make your page look nice" to learn step by step), you should work on your profile picture.…

Facebook changed all Business Pages to the new Timeline design on March 30^th - so now what? Now, I'm going to teach you where each feature is and how to use it, so you don’t need to waste your time trying to figure things out!

To start, let's get an overview of the new Timeline design. As the name says, the Business Pages will look like a timeline and everything will display as such.  The first big change is called Cover Picture.

The Cover Picture is a big photo that…

Last week, for the third year in a row, I attended the single best conference on Marketing, HR, Social Media, Social Good, Social Chat…etc…Called the People Report Summer Brand Camp in Dallas Texas.

Let me start by saying I am not going to sit here and give you a play by play on the amazing stuff you missed.…

• Blogs give you a place to share information about your restaurant and promote your specialties, specials and menu.
• Blogs create value for your readers, prior customers, current customers, and future customers, 24 hours/7 days a week without any cost except a little of your time.
• If you can use word processing, you can use a Blog, You don’t need special software to blog or need to learn how to use special software to blog.
• The search engines will love you if…

Hello I’m Ty Sullivan the Director of Truths in Customer Service or as I like to say “DT’s in CustServ”.

You know, we always have customer service “guru’s,  “Jedi’s”, “Lords of Sweetness” telling us how to properly coddle guests when they have had an “incident” or “very disappointing”…

People hate to wait. No industry feels this more than the food service industry in which restaurant profit margins depend on the patience of hungry patrons. Unfortunately, it’s hard to control or predict what people will do when they hear, “It’ll be an hour wait for a table.” Parties must chose: flee to a less popular joint or bite the bullet and try to distract themselves from their rumbling stomachs. The method of distraction is critical to keeping frustrations low. So what do people do to…

Okay. I can feel it coming already. What I am referring to is my subscribers (and also my "slowly growing on me", group of trolls) desire to automatically comment on this post, simply based on the title. BUT, before you do, I ask you kindly to just read the…

What do guys…

Your attire, handshake and eye contact still matter significantly. But if your head is in the sand about your media presence, you need to get serious about ensuring your public media persona – your true first impression – is up to snuff.

In a study of 300 corporate hiring professionals conducted by social media monitoring service Reppler, the following was discovered:

• 91% used social networking sites to screen…

You probably have heard all about the benefits about using social media for your restaurant and all the different types, but do you actually know how to use it effectively? Connection to these sites allows restaurants to have almost 24 hour access to their customers and what's even better is that it's free advertising. When was the last time Facebook asked someone to pay to post how good their Starbucks frappacino was? However, if a restaurant wants to be successful in creating a social…

Reported by foodem.com, the online wholesale food marketplace-

Building and growing a business definitely takes time and a great deal of effort. Aside from getting a business off the ground, attracting new and keeping existing customers…

If you are anything like me, you like to dig into things. The more I look into, the more I learn. The more I learn, the better job my firm can do for our restaurant partners.



One thing I always find curious when I'm digging around the internet, is when I see a restaurant's social media property, where they have a fairly large group of fans or followers.…

For the past few years, we’ve heard industry leaders and visionaries telling us that social media was going to change the way businesses interacted with their customers, and vice versa.  Notably, most of these leaders were not from the retail, restaurant, food manufacturing, or consumer products industries, but from the various internet communities and social media hubs.  We all listened as people like Mark…

So it appears that I have stirred up a little controversy on the Internets, this past week. If you haven't read it, I wrote a blog post about …

I get to consume lot of content daily and one of my sources is an email listserv that Doc Searles runs which covers the topic of 'VRM' or Vendor Relationship Mgmt (think the other half of the coin to CRM, Customer Relationship Mgmt).  The underlying premise of the discussions in the group are that consumers can, and are preparing to, control the data relationship with the vendors they choose to…

I have always believed in signs. I have also always believed that if we all spoke the same unspoken language we could dance around wars and confrontations. I also believe in aliens and fairies but that is another story.…