Voice of the Restaurant Industry
Now get used to it, they aren’t going anywhere.
Take a step back for a moment. Look at the devices you use in your personal life: phone, tablet, computer, all of them? Compare that to 10 years ago. A bit of a difference isn’t it? Now let’s compare that to the way you manage your restaurant or retail company, is there a difference? How many times do you use your devices to find a business, rate a business, or purchase from a business on a mobile device or computer? …Continue
Creepy but cool all in the same breath mind you.
First off...WARNING: Wipe any inappropriate thoughts from your mind when you enter a Starbucks. Your mind is about to be invaded.
It was announced that Starbucks was teaming up with…Continue
Social media sites like Facebook and Twitter are popular and a lot of customers still use them, but there is another site out there that is gaining popularity. Instagram is a picture based social media site that is catching everyone’s attention. According to Fast Casual, Instagram has grown from 5 million users to over 30 million since 2010. As of now, there are over 1…Continue
Added by MenuDrive on July 23, 2012 at 1:21pm — No Comments
As an enthusiast of social media, I can tell you that to promote any business these days you need to include social media into your strategy. It is a fact that people spend more time these days hooked up on their facebook or Twitter accounts than ever before, making it the best…Continue
After creating and uploading a nice cover picture for your business page (see the article "Facebook Timeline Design: how to make your page look nice" to learn step by step), you should work on your profile picture.…Continue
Added by Natalia Morais on June 28, 2012 at 6:02am — No Comments
Facebook changed all Business Pages to the new Timeline design on March 30th - so now what? Now, I'm going to teach you where each feature is and how to use it, so you don’t need to waste your time trying to figure things out!
To start, let's get an overview of the new Timeline design. As the name says, the Business Pages will look like a timeline and everything will display as such. The first big change is called Cover Picture.
The Cover Picture is a big photo that…Continue
Let me start by saying I am not going to sit here and give you a play by play on the amazing stuff you missed.…Continue
Added by Ty Sullivan on June 12, 2012 at 6:30pm — No Comments
Hello I’m Ty Sullivan the Director of Truths in Customer Service or as I like to say “DT’s in CustServ”.
You know, we always have customer service “guru’s, “Jedi’s”, “Lords of Sweetness” telling us how to properly coddle guests when they have had an “incident” or “very disappointing”…Continue
People hate to wait. No industry feels this more than the food service industry in which restaurant profit margins depend on the patience of hungry patrons. Unfortunately, it’s hard to control or predict what people will do when they hear, “It’ll be an hour wait for a table.” Parties must chose: flee to a less popular joint or bite the bullet and try to distract themselves from their rumbling stomachs. The method of distraction is critical to keeping frustrations low. So what do people do to…Continue
Added by Jammie Mountz on May 15, 2012 at 2:19pm — No Comments
Okay. I can feel it coming already. What I am referring to is my subscribers (and also my "slowly growing on me", group of trolls) desire to automatically comment on this post, simply based on the title. BUT, before you do, I ask you kindly to just read the…Continue
What do guys…Continue
Added by Christopher Wells on May 2, 2012 at 9:36am — No Comments
Your attire, handshake and eye contact still matter significantly. But if your head is in the sand about your media presence, you need to get serious about ensuring your public media persona – your true first impression – is up to snuff.
Added by Joseph D'Alessandro on May 1, 2012 at 6:00am — No Comments
You probably have heard all about the benefits about using social media for your restaurant and all the different types, but do you actually know how to use it effectively? Connection to these sites allows restaurants to have almost 24 hour access to their customers and what's even better is that it's free advertising. When was the last time Facebook asked someone to pay to post how good their Starbucks frappacino was? However, if a restaurant wants to be successful in creating a social…Continue
Added by MenuDrive on April 27, 2012 at 8:05am — No Comments
Reported by foodem.com, the online wholesale food marketplace-
Building and growing a business definitely takes time and a great deal of effort. Aside from getting a business off the ground, attracting new and keeping existing customers…Continue
Added by Foodem on April 26, 2012 at 7:00am — No Comments
If you are anything like me, you like to dig into things. The more I look into, the more I learn. The more I learn, the better job my firm can do for our restaurant partners.
One thing I always find curious when I'm digging around the internet, is when I see a restaurant's social media property, where they have a fairly large group of fans or followers.…
Added by Chris Leo on April 16, 2012 at 9:00am — No Comments
For the past few years, we’ve heard industry leaders and visionaries telling us that social media was going to change the way businesses interacted with their customers, and vice versa. Notably, most of these leaders were not from the retail, restaurant, food manufacturing, or consumer products industries, but from the various internet communities and social media hubs. We all listened as people like Mark…Continue
Added by Rod Guinn on April 10, 2012 at 7:10pm — No Comments
I get to consume lot of content daily and one of my sources is an email listserv that Doc Searles runs which covers the topic of 'VRM' or Vendor Relationship Mgmt (think the other half of the coin to CRM, Customer Relationship Mgmt). The underlying premise of the discussions in the group are that consumers can, and are preparing to, control the data relationship with the vendors they choose to…Continue
Added by Steven Groves on April 6, 2012 at 9:30am — No Comments
I have always believed in signs. I have also always believed that if we all spoke the same unspoken language we could dance around wars and confrontations. I also believe in aliens and fairies but that is another story.…Continue
Added by Ty Sullivan on April 3, 2012 at 11:30am — No Comments