Grant Funded Hospitality Training 

If your hostess and server team is spiraling out of control, or you're interested in honing their skills to generate better guest service and hopefully improve sales, consider state grant programs.  These programs can be made available to independent, small chain, and corporate restaurants.

Understanding Grant Opportunities

Many states make grant funds available to employers in good tax standing to…

Okay. I can feel it coming already. What I am referring to is my subscribers (and also my "slowly growing on me", group of trolls) desire to automatically comment on this post, simply based on the title. BUT, before you do, I ask you kindly to just read the…

What do guys…

If you are anything like me, you like to dig into things. The more I look into, the more I learn. The more I learn, the better job my firm can do for our restaurant partners.



One thing I always find curious when I'm digging around the internet, is when I see a restaurant's social media property, where they have a fairly large group of fans or followers.…

So it appears that I have stirred up a little controversy on the Internets, this past week. If you haven't read it, I wrote a blog post about …

The one constant that will always exist in the Restaurant Industry is that there is never enough time in the day to get everything done. It is this very reason that we started the Restaurant marketing division of our company.

While this…

Last week Chops & Hops restaurant found themselves in the national news by posting a somewhat un-PC post on their Facebook page. 134 news articles later (as of March 29th) and it's still making the rounds in newspapers and news articles online and off.

Takeaways from this for any restaurant:

1. This can happen to anyone. A…

Each spring, just as spring training is wrapping up, Scottsdale is the scene of the Restaurant Leadership Conference.  It’s neither the largest, nor by most measures the most frenetic of the key restaurant conferences; the first title must go to Chicago’s NRA extravaganza, and arguably the second goes to the well-run, but adrenaline-filled, RFDC in Las Vegas (the adrenaline perhaps unavoidably due to the locale as well…

Reported by foodem.com, the online wholesale food marketplace-

It’s a new year and many of you have a plate full of priorities. Some are more important than others, but for most, they are all important; at the same time, each priority is competing with another. For…

Facebook's business fan pages are changing. They are in fact changing in a few very big ways. As a result, you are going to have to change your restaurant's facebook strategy, to fit in with the new offerings. While there are at least 7-10 major upgrades happening, I'm going to focus on the three largest ones that will impact your restaurant, and some ways you can work with them, to ensure you continue to get lots of traction with your facebook marketing efforts.

1) Cover…

As the saying goes, "Everything in moderation", is the best rule of thumb to live by.  Believe it or not, the same holds true for your restaurant's marketing efforts as well. Although, it's not for the exact same reasons you would imagine.

Running a restaurant can be grueling, to say the least.  Whether you are a manager, marketing manager, owner, or…

In the restaurant industry, being fully staffed — with top-quality employees — is Holy Grail of HR. It is constantly sought after, rarely achieved and rumored to be difficult to achieve. More often than not a restaurant has a decent team, with a few outstanding employees and the occasional bad apple. It’s not uncommon to find a manager or head chef stepping in to cover a “no-show” staff member.

Foodservice faces such high turnover rates that managers often jump to quickly…

Facebook recently rolled out some new metrics that are going to make your Restaurant's Fan Page Rock! The new insights are going to help you grow your fans and your fans interactions in ways you never imagined possible.

Obviously it's important to monitor your facebook statistics, but the new metrics make it even easier to monitor your Facebook Fan…

What message does your restaurant convey to your fans and prospects that are socially engaged?

Restaurants can no longer choose to use "planned or scripted" messages such as "We're the place to be", or "The ONLY place to watch sports".  They also cannot choose to simply ignore social media all…

If you own a restaurant, somehow are involved in the restaurant industry, or even watch TV, you have no doubt heard about what recently happened to the owner of Boners BBQ, when a diner gave the restaurant a…

Once you've developed the skills needed to manage a restaurant, successfully, and develop a strong team who are motivated and goal oriented, it is time to sell your skills.  The restaurant manager's job requires good communication skills, and the ability to present projects and reports in a way that will sell ideas to the team, management, investors, and to the customers who walk through the doors each day.

The resume is the first place you have to highlight your…

Once you've developed the skills needed to manage a restaurant, successfully, and develop a strong team who are motivated and goal oriented, it is time to sell your skills.  The restaurant manager's job requires good communication skills, and the ability to present projects and reports in a way that will sell ideas to the team, management, investors, and to the customers who walk through the doors each day.

The resume is the first place you have to highlight your…

Triple Seating a Big No, No!!!

When the chef is out, you are it. You are the main guy that everyone, cooks, dishwashers, bartenders, and servers look to for all the answers. The minute you panic, they all panic. Keep a cool head and split your problems up. Delegate: Delegate with authority and confidence. Never place blame: On equipment or persons. If you are the IT guy, you…