All Blog Posts Tagged 'human' (16)

Affordable Care Act is the law. Community Ambassador Benefit Fund is needed now, more than ever. CAB Fund provides resources for Hospitality workers who face financial crisis from unexpected health care emergencies. It pays for itself with help from the people who need it most, the Hospitality industry. Crazy? Maybe. I started out trying to fix bad taxi service but this is where it led. By simply calling a Capt.CAB driver, 15% of every fare supports CAB Fund.

The drivers are a kind of…

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Grant Funded Hospitality Training 

If your hostess and server team is spiraling out of control, or you're interested in honing their skills to generate better guest service and hopefully improve sales, consider state grant programs.  These programs can be made available to independent, small chain, and corporate restaurants.

Understanding Grant Opportunities

Many states make grant funds available to employers in good tax standing to…

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It’s been four years since we entered The Great Recession. Now, at long last, optimism about economic growth in Leisure & Hospitality and Food & Beverage is taking root.

For operators this means finding leaders who have the skills and proficiency to do the job will become harder and harder. Sourcing values and character matches will be a monumental challenge.  Operators will need to step up benefits and retention strategies, and salaries will begin to rise…

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Culled from Inc. Magazine January 25, 2010



Dena Lockwood says her employer fired her after she stayed home from work to care for a sick child.



In what's being seen as a wake-up call to employers about an emerging area of employment law covering parents, Chicago's Commission on Human Relations has awarded more than $200,000 to a women who was fired from her job after she missed a meeting to care for a sick child.



Here's the link.....… Continue

In my line of business, it’s not uncommon to hear horror stories. Stories about candidates who have, let’s just say, approached the interview process the wrong way.



Often, candidates seeking new opportunities are in a whole new world. They’re out of the element and unsure of the best means for finding new options. That discomfort sometimes leads to frustration and sometimes frustration leads to poor interview performance.



What is, perhaps, less talked about is the poor… Continue

A number of weeks ago I met Kerry Noone, Marketing Communications Manager for Sodexo's Talent Acquisition Group over Twitter. While I do not remember the context of the original dialogue, we’ve chatted at length about Sodexo’s use of social media – especially in recruiting top talent for their organization. Kerry has over 3,000 followers on Twitter and 228 on Facebook.



Sodexo recognized the proposition value of using social media in recruiting in 2007, more than tripling the traffic… Continue

In a way, human beings behave like bees. If you place several bees in an openended bottle and lay the bottle on its side with the base toward a light source, the bees will repeatedly fly to the bottle bottom toward the light. It never occurs to them to reverse gears and try another direction. This is a combination of genetic

programming and learned behavior.

Put a bunch of flies in that bottle and turn the base toward a bright light. Within a few minutes, all the flies will have found… Continue

Social Media Employee Policy (Hospitality)



Have you updated your employee handbook to cover staff use of social media? You should – and quick.



It’s a very safe bet that 95% of your staff are on Facebook, MySpace, Twitter and other networks. Some of them probably have blogs. You might think they’re just chatting away about their personal lives. I’ll bet you some of them have talked about work online.



What’s your employee policy about discussing work… Continue

Over the last couple of months I have rundown ways for you to navigate your way through Twitterville to maximize your visit to that fair little hamlet.

But, I’m going to lighten the load a bit this week and tell you what fun you can have and what a difference you can make while visiting this exciting internet village with some of the “interesting” things that have happened in my travels…



Who Are the People in Your Neighborhood?



Being the eyes, voice and… Continue

Chicago, Illinois - August 4, 2009 - Over 12 recruiters from the largest hospitality recruiting firm arrived in Chicago one day early to volunteer their time at the Ronald McDonald House at the University of Chicago. Traditionally, Gecko Hospitality holds one of its bi-annual meetings in Chicago and has grown accustomed to arriving early and spend time to prepare dinner for those families who have children undergoing medical treatment at the University of Chicago. "Since we're all from the… Continue

Three years ago, my company, Gecko Hospitality took a giant leap of progression in certifying ninety percent (90%) of it’s recruiters through the National Association of Personnel Services (NAPS) as Certified Personnel Consultants (CPC). Think of NAPS as the National Restaurant Association (NRA) or the International Hotel and Motel Association (IHMA) to the restaurant / hospitality industry and the importance each association brings to our profession.



Would you agree to be operated… Continue

Perhaps you remember the story of the person who goes to the doctor and the doctor upon his examination tells the patient he needs to lose weight, begin physical activity, stop smoking and change self destructive habits. The patient, upon leaving the office murmurs, “quack” and immediately finds another doctor.



There are many managers who in essence do the same thing. I speak from personal experience, in my early career I was like that, I worked hard, too hard, which is precisely the… Continue

Most of us are familiar with the 80/20 rule, or the Pareto Effect, as it is most commonly known. The 80/20 rule has been represented in business discussion as 80 percent of production comes from 20 percent of the producers for many years. More broadly the 80/20 rule has been applied to every imaginable situation in business with amazing accuracy. Reading this complex information is fairly heady stuff, not known for light content, however a little struggling makes it more understandable.… Continue

The most important decision we ever make is who we choose to let in the doors to take care of our customers. Every time we hire a new employee, we put a lot on the line. Just one bad decision costs a lot in terms of time and money, but a bad hiring decision will also cost in terms of lost productivity, efficiency, poor customer service and teamwork too. The one thing a bad hire is guaranteed to give you is more aggravation.

How would you feel if you were robbed of $500? And not just once,… Continue

According to the Bureau of Labor Statistics, the U.S. job market faces some tough challenges very soon. Over the next ten years (2006-2016), our nation’s overall labor force will increase by 10 percent, or 15.6 million jobs. However, the number of workers between the ages of 16 and 24 will fall. Furthermore, the share of workers in the 25-to-54 age range will also decrease.



While these figures may trouble numerous industries,… Continue

Following are some of the typical interview questions you should be prepared to answer truthfully, confidently, succinctly, and intelligently when interviewing for a management position. Remember, these questions are used not only to elicit a direct response, but also to assess your thought processes, work ethic, personality, perception of your self and others, etc. You should always try to answer in a positive fashion or with an answer that will indicate a positive resolution or outcome… Continue