All Blog Posts Tagged 'feedback' (6)

Are These Your Footprints? - Customer Service at the Digital Level

“Customer service starts at the door.”

Managers and owners have long known that to establish a great relationship with their customers, service and courtesy have to be extended right away. But, in this era of constant information,…

Continue

Added by Shawna Simpson on April 7, 2012 at 3:00pm — 4 Comments

Non-Operator Even a kick in the ass is still a step forward

The rational business owner, when asked if he would like more complaints in his business, would probably say NO quite definitely. And we can all understand that. Who wants to hear that there is something wrong with their business? Especially considering all of the blood, sweat and tears we have poured into our labors of love.

But the irrational business owner WANTS to get complaints. They have toughened their skin, swallowed their pride,… Continue

Added by Barry Chandler on February 11, 2010 at 8:51pm — No Comments

Non-Operator The Gift of Restaurant Feedback

Getting feedback about your restaurant is, perhaps, one of the best ways to improve your business. After all, the people bringing you the money are telling you what they like and what they don't about your restaurant.

Giving feedback requires time and energy so most of your dinners won't bother telling you about your food, your service and/or your ambience. Only when clients have very strong opinions (positive or negative) they will take the time to give you their feedback… Continue

Added by Jose L Riesco on December 9, 2009 at 4:00am — 5 Comments

Non-Operator stop popping wobble bubbles.

a short, hot day or two ago (i live in Phoenix), i remembered a stat that i had heard on many occasions, but each time the numbers were conflicting, maintaining the consistency of snowflakes and fingerprints. confused, as i should be, i decided to google this stat to finally achieve the satisfaction of knowing the true answer. this mind-blistering stat states that “man’s knowledge doubles every X years.” turns out, google produced every number from 50 years to 2 years, so every conflicting… Continue

Added by Jeff Sharp on October 28, 2009 at 7:03am — 1 Comment

Non-Operator Nation-Wide Fast Casual Guest Satisfaction Measurement Program

PerformanceScope is developing a normative fast casual guest satisfaction survey program.

We've all seen the "YOUR OPINION COUNTS!" invitations on guest checks. These direct guest feedback programs are used by leading restaurant chains (i.e., darden, brinker, panera, etc) to capture guest satisfaction and create service culture. The new nation-wide normative Guest Index will help fast casual growth chains or all sizes, including independents, do the same thing - with the added… Continue

Added by Mark Netsch on June 15, 2009 at 8:40am — No Comments

Hearing Voices

No, not those little voices in your ear as this business drives you a little bit crazier each year. I'm talking about your customers, your employees and your advisers. This business is tough enough; so appreciate all the feedback you receive.

I have always appreciated straight talk from people. If you ask people what they think, they generally tell you. The problem is that too many of us don't want to hear it. We are critiqued enough you say...reviewers from the newspaper, blogs,… Continue

Added by Michael L. Atkinson on December 30, 2007 at 10:35am — No Comments