All Blog Posts Tagged 'employees' (38)


Non-Operator
What are Your Employee and Recruiting Challenges?

Employees - they're kind of important for a business to succeed, no? This is especially true of restaurants, where a happy, well-trained employee can make the difference between a one-time diner and a regular customer (and an unhappy, untrained employee can drive away business). 

So why are the employee retention statistics for the industry so poor? The average restaurant experiences 88% turnover (QSR's come in at almost 100%!) annually, which would mean replacing 44 employees…

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Added by Stewart Anderson on February 25, 2014 at 12:25pm — No Comments


Non-Operator
The Fight Against Trans Fat & What It Could Mean For Your Restaurant

This post was originally written by FohBoh member Jules Dalsey. You can visit his profile here.

Last month, in November, the Federal Drug Administration proposed a plan to ban partially hydrogenated oils. These oils, also known as trans fats, are linked to several health issues such as heart attacks, heart disease, and other cardiovascular implications. According to the …

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Added by FohBoh on December 9, 2013 at 6:30pm — No Comments


Non-Operator
Should Your Restaurant Have a Social Media Policy for Employees?

Social media — you may have heard a little about it recently. Between Facebook, Twitter and their fellow networks, restaurant operators have a number of tools in their arsenal to help market their business and get customer feedback, but social platforms pose their own set of challenges for operators as well.

As major brands like Domino’s have discovered, all it takes is one misbehaving rogue employee and you can have a major crisis on your hands. YouTube and Instagram, unfortunately,…

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Added by Stewart Anderson on October 9, 2013 at 1:30pm — No Comments


Non-Operator
9 Reasons Your Restaurant Sucks

This post was originally written by FohBoh member Daniel Hurd. You can visit his profile here.

Okay, maybe your restaurant isn’t so bad. But if you’re reading this, chances are it has sucked, or you at least recognize it has that kind of potential. Check these 9 reasons to stay away from the suck:

  1. you don’t listen. Do you actually know the concerns of your staff? Not just…
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Added by FohBoh on August 30, 2013 at 11:30am — No Comments

Hire Better, Faster, Stronger Employees...

Restaurant Employee Retention E-Book

Hey FOH BOH'ers! 

How is everyone's summer going? Hopefully the patio's remain full and the business is thriving across all establishments!

As the summer (unfortunately) comes to an end, many of our…

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Added by Erin Hanson on July 29, 2013 at 2:13pm — No Comments


Non-Operator
LinkedIn: Top Social Platform For Professionals and Recruiters

Reported by foodem.com, the online wholesale food marketplace-

Many companies and professionals alike utilize social networks for marketing, branding and spreading the word about their products and services. No matter which platform is used, Facebook, LinkedIn, Twitter, Pinterest or Google +, they all have similarities in that they give everyone a voice. But, there is one social network that is valued slightly higher than the rest in…

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Added by Foodem on August 29, 2012 at 7:00am — 2 Comments


Non-Operator
Employee Performance: Invest In It

Reported by foodem.com, the online wholesale food marketplace-

I’m sure many business owners, or should I say great business leaders, take a moment to think about their employees from time to time. Perhaps they ponder about ways to boost and encourage…

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Added by Foodem on August 17, 2012 at 7:00am — No Comments


Non-Operator
Tag Team: Patience = Motivation

Reported by foodem.com, the online wholesale food marketplace-

As a business owner, you have a great deal to worry about. The first thing that probably comes to mind is the financial side, right? Well of course, making a dollar is usually the main…

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Added by Foodem on June 8, 2012 at 7:00am — No Comments


Non-Operator
Are You An Effective Leader? Are You A Great Leader?

Reported by foodem.com, the online wholesale food marketplace-

Each time you open your internet browser it seems as if there is a new company on the rise. It may be a “tech” company, a new restaurant, an e-commerce…

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Added by Foodem on April 24, 2012 at 7:00am — No Comments


Operator
The Blind Lead the Insightful? Leadership Eye Openers

If you want to test a man’s character, give him power.

~Abraham…

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Added by Ty Sullivan on January 24, 2012 at 6:30pm — 2 Comments

Which Came First: The User or The Design

Recently I read a blog, Elusive Cuteness and Building Approachable Systems, on a project run by the MIT Media Lab that leveraged people to try and make systems more intelligent, efficient and successful. The team built a robot named ‘Boxie’ designed to appeal to the masses — then let it roll through different parts of the campus…

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Added by Nate DaPore on January 10, 2012 at 4:00pm — No Comments


Non-Operator
How Restaurants Can Draft Social Media Policies to MInimize Legal Risk of an NLRB Complaint

Last week, I discussed how the NLRB’s August, 2011 report on social media investigations has ushered in a a new age of corporate social media policies. We find little solace in the recent administrative law judge ruling that Knauz BMW had fired properly an employee because some of his Facebook posts were not protected (others were). The same ruling also declared the employer’s policy overly broad and ordered the dealer to post a notice…

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Added by Kyle-Beth Hilfer on October 14, 2011 at 7:22am — 8 Comments

A Response to a Customer’s Concern

Q: I was in Georgetown Bagelry today and was unable to buy a fountain soda. What gives?



A: I apologize for the inconvenience. While I would love to have fountain soda in the bagel shop, it was a tough decision and one I couldn’t put off any longer. I was hoping to have a rush of capital to totally renovate, but since…

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Added by Mary Beall Adler on August 14, 2011 at 10:00am — No Comments

Our Guests

As we get closer to Mother's Day, one of the busiest days of the year for restaurants, I am reminded of a piece of paper hanging by my desk with the following written on it.

 

OUR GUEST

 

1. Our guest is the most important person in our business.

 

2. Our guests are not dependent on us.

We are dependent on them.…

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Added by Matt Harper on May 5, 2011 at 7:55am — No Comments


Non-Operator
Can We Teach Employees How To Provide Extraordinary Customer Service?

My answer is a resounding YES! During my years in business I have heard varying opinions on this topic. Many believe that people either have it or they don’t. Some actually believe it’s genetic. Does it help if you were raised in an environment where service was important? You bet it does. Is a “glass half full attitude” helpful in the process?…

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Added by Bill Campion on October 27, 2010 at 7:56pm — 8 Comments

Leadership from the Deep End of the Pool

In the FOHcus last Friday, the first paragraph simply and eloquently states:…

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Added by Andy Swingley on July 26, 2010 at 7:54pm — 1 Comment

You Can't Buy the Wag of a Tail



“Money will buy a pretty good dog, but it won’t buy the wag

of its tail” –Josh Billings



I don’t know Josh, but his quote applied to more than just dogs, it applies to people too! If you know me, you know I grew up training dogs in obedience trials and many of the things I learned there apply to what I know about helping people to win. Training dogs is a struggle because they can’t tell you…

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Added by Andy Swingley on May 4, 2010 at 5:50am — 3 Comments

How Great is Your Customer Service?

When guests come to your restaurant, you should treat them as if they are friends visiting your home. Treating your guests with care and providing an exceptional place for them to enjoy a meal is part of the reason they will come back to your restaurant again. They also expect quality in every aspect of the restaurant. Guests are looking for a value in the things they see, taste and touch, and so providing them with exceptional quality will certainly leave a good taste in their mouths; here are… Continue

Added by Jim McGinty on March 26, 2010 at 11:15am — 1 Comment

Building Effective Employee Feedback Sessions

Employee feedback surveys often identify the need for more one-on-one time between employees and their managers. An easy way to fulfill this is to hold regular one-on-one feedback meetings. This simple idea gets overlooked or bumped by supposedly more important priorities. Yet making time for one-on-ones can eliminate communication problems, boost morale and productivity, and guarantee higher scores on your next employee feedback survey. Here are a few reasons why this tool is so… Continue

Added by Jim McGinty on March 16, 2010 at 8:13am — No Comments

Motivating Your Employees

The best employee-driven operators ask themselves, "What do we want to be famous for with our employees?" Is it favoritism, mercurial moods, daily doubles, endless closing-opening shifts? Or do you offer moral leadership, fairness, energy, equity, balance, challenge and fun? The best operators know that they're not just selling food and beverages, they're selling the server's smile, energy, knowledge, attitude and empathy. The care and maintenance of… Continue

Added by Jim McGinty on March 10, 2010 at 5:17am — 1 Comment

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Read the latest

Read the latest food and beverage coverage by SmartBrief in SmartBrief Originals: -More

Don't let bad disability etiquette turn guests off

Many restaurants are unaware of how to make guests with vision, mobility or hearing impairments feel welcome much less make t -More

Juan Valdez aims to perk up U.S. sales with first franchises

Colombian coffee brand Juan Valdez will open its first franchise cafe in Miami, with plans to open four more this year in a p -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $50 posting packages to syndicate across all major jobs boards.

National News

Domino's Pizza Announces Second Quarter 2014 Financial Results

Domino's Pizza, Inc. (NYSE: DPZ) announced results for the second quarter of 2014, comprised of strong growth in both same store sales and global store counts, which resulted in 17.5% EPS growth, or 67 cents per share.

McDonald's Reports Second Quarter 2014 Global Comparable Sales Flat

Global comparable sales were relatively flat, reflecting higher average check and negative guest traffic in all major segments - Consolidated revenues increase of 1% (1% in constant currencies), benefiting from expansion

Huddle House Diner Franchise Expands Into New Jersey

Huddle House recently announced its 10-unit deal in Long Island and has now signed an agreement with an experienced multi-unit investor to build six restaurants across the bridge in Northern New Jersey. Huddle House previously extended only as far as West Virginia and Pennsylvania.

Chipotle Mexican Grill, Inc. Second Quarter 2014 Revenues Up 28.6%

Comparable restaurant sales increased 17.3% - Restaurant level operating margin was 27.3%, a decrease of 30 basis points

Tava Indian Kitchen Appoints Jeremy Morgan As New Chief Executive Officer, Announces Expansion Plans

Tava Indian Kitchen, the Bay Area's rapidly expanding fast casual Indian restaurant concept, announced that Jeremy Morgan, formerly SVP of Marketing and Consumer Insights for Smashburger, has been appointed to the position of Chief Executive Officer.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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