All Blog Posts Tagged 'employees' (38)


Non-Operator
What are Your Employee and Recruiting Challenges?

Employees - they're kind of important for a business to succeed, no? This is especially true of restaurants, where a happy, well-trained employee can make the difference between a one-time diner and a regular customer (and an unhappy, untrained employee can drive away business). 

So why are the employee retention statistics for the industry so poor? The average restaurant experiences 88% turnover (QSR's come in at almost 100%!) annually, which would mean replacing 44 employees…

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Added by Stewart Anderson on February 25, 2014 at 12:25pm — No Comments


Non-Operator
The Fight Against Trans Fat & What It Could Mean For Your Restaurant

This post was originally written by FohBoh member Jules Dalsey. You can visit his profile here.

Last month, in November, the Federal Drug Administration proposed a plan to ban partially hydrogenated oils. These oils, also known as trans fats, are linked to several health issues such as heart attacks, heart disease, and other cardiovascular implications. According to the …

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Added by FohBoh on December 9, 2013 at 6:30pm — No Comments


Non-Operator
Should Your Restaurant Have a Social Media Policy for Employees?

Social media — you may have heard a little about it recently. Between Facebook, Twitter and their fellow networks, restaurant operators have a number of tools in their arsenal to help market their business and get customer feedback, but social platforms pose their own set of challenges for operators as well.

As major brands like Domino’s have discovered, all it takes is one misbehaving rogue employee and you can have a major crisis on your hands. YouTube and Instagram, unfortunately,…

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Added by Stewart Anderson on October 9, 2013 at 1:30pm — No Comments


Non-Operator
9 Reasons Your Restaurant Sucks

This post was originally written by FohBoh member Daniel Hurd. You can visit his profile here.

Okay, maybe your restaurant isn’t so bad. But if you’re reading this, chances are it has sucked, or you at least recognize it has that kind of potential. Check these 9 reasons to stay away from the suck:

  1. you don’t listen. Do you actually know the concerns of your staff? Not just…
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Added by FohBoh on August 30, 2013 at 11:30am — No Comments

Hire Better, Faster, Stronger Employees...

Restaurant Employee Retention E-Book

Hey FOH BOH'ers! 

How is everyone's summer going? Hopefully the patio's remain full and the business is thriving across all establishments!

As the summer (unfortunately) comes to an end, many of our…

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Added by Erin Hanson on July 29, 2013 at 2:13pm — No Comments


Non-Operator
LinkedIn: Top Social Platform For Professionals and Recruiters

Reported by foodem.com, the online wholesale food marketplace-

Many companies and professionals alike utilize social networks for marketing, branding and spreading the word about their products and services. No matter which platform is used, Facebook, LinkedIn, Twitter, Pinterest or Google +, they all have similarities in that they give everyone a voice. But, there is one social network that is valued slightly higher than the rest in…

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Added by Foodem on August 29, 2012 at 7:00am — 2 Comments


Non-Operator
Employee Performance: Invest In It

Reported by foodem.com, the online wholesale food marketplace-

I’m sure many business owners, or should I say great business leaders, take a moment to think about their employees from time to time. Perhaps they ponder about ways to boost and encourage…

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Added by Foodem on August 17, 2012 at 7:00am — No Comments


Non-Operator
Tag Team: Patience = Motivation

Reported by foodem.com, the online wholesale food marketplace-

As a business owner, you have a great deal to worry about. The first thing that probably comes to mind is the financial side, right? Well of course, making a dollar is usually the main…

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Added by Foodem on June 8, 2012 at 7:00am — No Comments


Non-Operator
Are You An Effective Leader? Are You A Great Leader?

Reported by foodem.com, the online wholesale food marketplace-

Each time you open your internet browser it seems as if there is a new company on the rise. It may be a “tech” company, a new restaurant, an e-commerce…

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Added by Foodem on April 24, 2012 at 7:00am — No Comments


Operator
The Blind Lead the Insightful? Leadership Eye Openers

If you want to test a man’s character, give him power.

~Abraham…

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Added by Ty Sullivan on January 24, 2012 at 6:30pm — 2 Comments

Which Came First: The User or The Design

Recently I read a blog, Elusive Cuteness and Building Approachable Systems, on a project run by the MIT Media Lab that leveraged people to try and make systems more intelligent, efficient and successful. The team built a robot named ‘Boxie’ designed to appeal to the masses — then let it roll through different parts of the campus…

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Added by Nate DaPore on January 10, 2012 at 4:00pm — No Comments


Non-Operator
How Restaurants Can Draft Social Media Policies to MInimize Legal Risk of an NLRB Complaint

Last week, I discussed how the NLRB’s August, 2011 report on social media investigations has ushered in a a new age of corporate social media policies. We find little solace in the recent administrative law judge ruling that Knauz BMW had fired properly an employee because some of his Facebook posts were not protected (others were). The same ruling also declared the employer’s policy overly broad and ordered the dealer to post a notice…

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Added by Kyle-Beth Hilfer on October 14, 2011 at 7:22am — 8 Comments

A Response to a Customer’s Concern

Q: I was in Georgetown Bagelry today and was unable to buy a fountain soda. What gives?



A: I apologize for the inconvenience. While I would love to have fountain soda in the bagel shop, it was a tough decision and one I couldn’t put off any longer. I was hoping to have a rush of capital to totally renovate, but since…

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Added by Mary Beall Adler on August 14, 2011 at 10:00am — No Comments

Our Guests

As we get closer to Mother's Day, one of the busiest days of the year for restaurants, I am reminded of a piece of paper hanging by my desk with the following written on it.

 

OUR GUEST

 

1. Our guest is the most important person in our business.

 

2. Our guests are not dependent on us.

We are dependent on them.…

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Added by Matt Harper on May 5, 2011 at 7:55am — No Comments


Non-Operator
Can We Teach Employees How To Provide Extraordinary Customer Service?

My answer is a resounding YES! During my years in business I have heard varying opinions on this topic. Many believe that people either have it or they don’t. Some actually believe it’s genetic. Does it help if you were raised in an environment where service was important? You bet it does. Is a “glass half full attitude” helpful in the process?…

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Added by Bill Campion on October 27, 2010 at 7:56pm — 8 Comments

Leadership from the Deep End of the Pool

In the FOHcus last Friday, the first paragraph simply and eloquently states:…

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Added by Andy Swingley on July 26, 2010 at 7:54pm — 1 Comment

You Can't Buy the Wag of a Tail



“Money will buy a pretty good dog, but it won’t buy the wag

of its tail” –Josh Billings



I don’t know Josh, but his quote applied to more than just dogs, it applies to people too! If you know me, you know I grew up training dogs in obedience trials and many of the things I learned there apply to what I know about helping people to win. Training dogs is a struggle because they can’t tell you…

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Added by Andy Swingley on May 4, 2010 at 5:50am — 3 Comments

How Great is Your Customer Service?

When guests come to your restaurant, you should treat them as if they are friends visiting your home. Treating your guests with care and providing an exceptional place for them to enjoy a meal is part of the reason they will come back to your restaurant again. They also expect quality in every aspect of the restaurant. Guests are looking for a value in the things they see, taste and touch, and so providing them with exceptional quality will certainly leave a good taste in their mouths; here are… Continue

Added by Jim McGinty on March 26, 2010 at 11:15am — 1 Comment

Building Effective Employee Feedback Sessions

Employee feedback surveys often identify the need for more one-on-one time between employees and their managers. An easy way to fulfill this is to hold regular one-on-one feedback meetings. This simple idea gets overlooked or bumped by supposedly more important priorities. Yet making time for one-on-ones can eliminate communication problems, boost morale and productivity, and guarantee higher scores on your next employee feedback survey. Here are a few reasons why this tool is so… Continue

Added by Jim McGinty on March 16, 2010 at 8:13am — No Comments

Motivating Your Employees

The best employee-driven operators ask themselves, "What do we want to be famous for with our employees?" Is it favoritism, mercurial moods, daily doubles, endless closing-opening shifts? Or do you offer moral leadership, fairness, energy, equity, balance, challenge and fun? The best operators know that they're not just selling food and beverages, they're selling the server's smile, energy, knowledge, attitude and empathy. The care and maintenance of… Continue

Added by Jim McGinty on March 10, 2010 at 5:17am — 1 Comment

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Kids LiveWell atwitter over Twitter party

In its continuing effort to promote more nutritious and flavorful children's menu options, the NRA will hold a Twitter party  -More

Starbucks could become top on-premise wine seller in U.S.

Starbucks is planning to slowly expand its evening sales of wine, beer and small plates to thousands of selected stores throu -More

The evolving nature of snacks

Snacks have shifted from an after-school treat to a meal alternative as meal times become more fragmented.  -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Wahlburgers Announces Expansion Plans Including Franchise Agreement in Philadelphia

Wahlburgers has signed a franchise agreement with Hingham Associates, LLC that will bring five Wahlburgers to the metropolitan Philadelphia area over the next several years. The franchise group is actively looking at sites and is targeting a late 2014-early 2015 opening for its first restaurant.

Chipotle Mexican Grill, Inc. First Quarter 2014 Revenue Up 24.4%

Comparable restaurant sales increased 13.4% - Restaurant level operating margin was 25.9%, a decrease of 40 basis points

Jamba Juice Announces Grand Opening of New St. Louis, MO Location

Jamba Juice Company announced the brand’s continued expansion in the St. Louis market with the opening of a Jamba Juice® store at 11477 Olive Blvd. on April 16, 2014.

Expert in Real Estate Analytics Joins Luna Grill

Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

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