All Blog Posts Tagged 'customer' (166)


Operator
Captain's Log: A Trek through Leadership in the 21st Century

I am a big geek. I think you can tell that from previous posts. One of the things that got me started on my road to Geekdom was of course everyone’s favorite nerd crush, Star Trek, and yes, I do own a purring Tribble thank you!

 

But what always attracted me to the show was not the unidentified…

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Added by Ty Sullivan on April 5, 2011 at 7:30pm — 3 Comments


Non-Operator
Does It Have To Be All About The Money?

 

Recently I was having a conversation with my son who just happens to be a server.  He’s been serving for 3 or 4 years and has experienced decent success (enough to live on his own, pay his bills and enjoy a few beers with his friends now and then).  Because I have a passion for customer service and for my son’s success, I was interested in…

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Added by Bill Campion on April 1, 2011 at 11:53am — 4 Comments


Operator
Of Superman and Authentic Customer Service on Twitter

The staple of the superhero mythology is, there’s the superhero and there is the alter ego. Batman in reality is Bruce Wayne, Green Lantern is Hal Jordan, Spider-Man is really Peter Parker. When that character wakes up every morning, he’s Peter Parker. He has to put on a costume to become Spider-Man.

And it is in…

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Added by Ty Sullivan on March 29, 2011 at 7:00pm — 3 Comments


Non-Operator
The Brand Killer

 

What do marriage and customer service have in common?  Let’s start with the obvious.  They are both about relationship.  They both require interaction.  They are about human emotion and feelings.  I’m sure you can add to the list. 

 

Just for fun, let's begin by examining the 3 phases of marriage. The following account is based on hearsay not…

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Added by Bill Campion on March 28, 2011 at 5:49am — 6 Comments


Non-Operator
Opposite Ends of The Customer Service Spectrum

 

Starbucks and Meijer is probably enough said but as usual I can’t help myself.  I visited both today and I want to share my observations.  

 

My Starbucks experience was rather typical.  It was 8:00am and the place was buzzin.  Baristas with smiles on their faces crankin out java at record speed.  I had a meeting with a former colleague and we…

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Added by Bill Campion on March 25, 2011 at 4:30am — 4 Comments


Operator
Social Media 4 Social Good: A Tsunami of Care

This weekend as the media and music savvy minds gathered in Austin Texas for the South By Southwest Conference to marvel at the advancements we have made with our technical evolution, Mother Nature gave us a reminder of who is really in charge of this planet and how frail we are as humans.



For all our…

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Added by Ty Sullivan on March 15, 2011 at 7:30pm — 1 Comment


Non-Operator
Loyal Customer Not Safe at Safeway!

 

If you live on the west coast Safeway is a household name!  For my friend in northern California, he had been shopping at the grocery chain for 27 years - until last week!  

 

You have to know a little bit about the subjects in this story to get the picture.  First you must know the names have been…

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Added by Bill Campion on March 9, 2011 at 8:00am — 4 Comments


Non-Operator
An Idea for World Peace

 

 

I’m still basking in the memory of a Caribbean cruise.  My first encounter with a ship the size of a small town.  Forty-five hundred passengers and sixteen hundred crew members.  The fact this thing could float still boggles my mind.  

 

Throughout the years I’ve talked to lots of folks about their cruise experiences and when they’d ask me about mine the conversation would come to a screeching halt.  Those days are…

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Added by Bill Campion on February 11, 2011 at 3:49pm — No Comments


Non-Operator
Improve Restaurant Service Through Balance & Consistency

There are 2 words that I constantly repeat while helping restaurants to improve their dining room service; balance and consistency. Both concepts can easily be applied to restaurants where waiter performance is basically 1/2 physical abilities and 1/2 mental abilities.

The physical aspects of balance is obvious; carrying/serving more than one plate at a time, carrying/serving cocktails on trays, balancing one’s feet while in motion etc.

For physical consistency, it amounts to…

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Added by Richard Saporito on February 10, 2011 at 8:00pm — No Comments


Non-Operator
When It Comes to Service - THEY GET IT!

 

 

We’ve been traveling for a week and we’ve had the opportunity to experience all kinds of customer service from airports to cabs to village restaurants.  I have to admit if I net it out there was more good than bad.  It probably helped that we spent most of our travel time cruising the Caribbean aboard The Liberty of the Seas!  

 

I will…

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Added by Bill Campion on February 9, 2011 at 7:30am — No Comments


Non-Operator
Waiter Training - Why Attitude Is So Important

Technique is an extremely important part of improving restaurant customer service, yet the attitude of service is just as important. Why? Customer perception. It is a great feat when a waiter has all of the mechanics down pat. But, if this waiter is perceived by customers as providing poor or indifferent service, he/she will not shine as much as the waiter who does not do everything correctly, but enthusiastically tries to please each and every customer.

The word restaurant itself has…

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Added by Richard Saporito on February 4, 2011 at 8:30am — 3 Comments


Operator
SOCIAL UN-NETWORKING: 10 PEOPLE, 1 DAY WITHOUT SOCIAL MEDIA

I could begin to feel the circuits overheating. 

 

I had been very active with several different chat groups, creating a new one, researching Social Media related issues for work as well as running and responding to all the Social Media there and making new followers and friends at a rate that would…

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Added by Ty Sullivan on January 18, 2011 at 8:00pm — No Comments

Tech Talk: A Bar Tab Minus Plastic

I've had the privilege to work with bars to help manage and improve their social media efforts. There's no question Facebook and Twitter are both incredibly powerful because of their reach and ability to engage and get valuable feedback from customers. However, we also need to keep an eye out for technology that can improve the experience when visiting your establishment. 

 

TabbedOut is an app that allows customers to…

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Added by Josh Hersh on January 18, 2011 at 5:00am — No Comments


Operator
More of The Beatles Take on Customer Service: BECAUSE



Yeah I was the 5th Beatle until they got tired of me screaming…

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Added by Ty Sullivan on January 4, 2011 at 7:00pm — 3 Comments

Restaurant Marketing Part 4: I Built It - Come And Get It!

This is Part 4 in a series.  We will look at the traditional sales cycle as it relates to restaurant marketing and examine a full-scale plan to fill all the points on the cycle.  In this part we talk more

about Closing The Sale.

In this series we are looking at the traditional sales cycle and how it relates to restaurant marketing.  My premise here is:

Many believe that restaurants don't follow the traditional sales cycle, and the same rules don't apply…

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Added by Karl Koelle on December 23, 2010 at 11:30am — No Comments

Restaurant Marketing Part 2: I Built It - How Do I Tell People It's Here?

This is Part 2 in a series.  We will look at the traditional sales cycle as it relates to restaurant marketing and examine a full-scale plan to fill all the points on the cycle.  In this part we talk more

about Establishing Relationships - creating awareness of your business

and starting a new customer's cycle.

In we talked about examining your current and desired customer base.  As I said, this is key to determining how you need to move forward - not

just who…

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Added by Karl Koelle on December 23, 2010 at 11:30am — No Comments


Non-Operator
Melissa Papaleo - The Top Ten Signs of Your Awesomeness #TRgratitude

Submitted by The Talent Revolution Team

 

10.  The fact that it's nearly impossible to narrow it down to ten!

 

9.  Your hugs!

 

8.  Your uncanny ability to direct and execute every last detail of the People Report Events!

 

7.  Your deft ability to answer 3 or 4 questions simultaneously and still maintain your focus on the task at hand.

 

6.  Sophia!

 

5.  Your willingness to put yourself out there and your…

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Added by Bill Campion on December 22, 2010 at 10:14am — No Comments


Operator
Twitter Bailey in "It's A Wonderful Life" Social Media Edition

“Yes, Clarence.  A man down on earth needs our help.’

 

“Splendid! Is he sick?”

 

“No. Worse. He's discouraged. At exactly ten forty-five P.M., earth-time, that man will be thinking seriously of throwing away God's greatest gift. You will…

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Added by Ty Sullivan on December 21, 2010 at 8:00pm — No Comments


Non-Operator
Waiter and Waitress Training: Teach The Dining Room Service Staff About Presence

An extremely important concept that should be taught in every waiter training program is presence at the table and availability for all of the customers needs. Woody Allen once said that "95% of success is just showing up." And, I shall apply this type of logic to improve dining room customer service.

When a waiter is not readily accessible for the tables at his/her waitstation, then the overall perception will be a lack of restaurant customer care. This, in turn, will have a "domino…

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Added by Richard Saporito on December 17, 2010 at 10:00am — No Comments


Non-Operator
One Size Doesn’t Fit All

I read a blog the other day where the author was complaining about an over-zealous waiter. He was trying to conduct business over lunch and this waiter kept interrupting the conversation. As I read this account it sent a wake-up call to an idea about service that went to sleep years ago somewhere in the catacombs of my mind.

Why wouldn’t we just ask our customers what type of service they desire instead of guessing? One might say that this waiter…

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Added by Bill Campion on December 15, 2010 at 2:36am — No Comments

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Smartbrief

Fast-casual growth comes from new openings as market matures

Sales at fast-casual eateries are growing at a pace similar to that of quickservice and sit-down restaurants as young, high-i -More

Taylor® Grills. Cooking made Easier, Faster, and Smarter.
With efficiency and food safety top of mind, the Taylor® L810 two-sided grill is a foodservice industry favorite. Optimize profits and cooking efficiency with three separately controlled cooking zones, programmable cook times, pre-set temperature and automatic gap settings. To learn more click here.

In the swim: Gulf state seafood catch safe for now

Businesses fighting to preserve commercial access to seafood fished in the Gulf states scored a big win this month when the G -More

Ruby Tuesday revitalization prompts sales growth

Maryville, Tenn.-based Ruby Tuesday posted gains in same-store sales in the fourth quarter, with a 5% rise at franchised rest -More

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National News

Main Event Entertainment to Open First Center in the Rio Grande Valley

Main Event Entertainment, the fastest-growing family entertainment center in America, is celebrating its new center opening in Pharr, Texas, a suburb near McAllen in the Rio Grande Valley. Doors will open to the public at 9 a.m. on August 6.

Darden Announces Leadership Succession Plan

Darden Restaurants, Inc. (NYSE: DRI) announced that Clarence Otis is stepping down as Chairman and Chief Executive Officer of the Company. Darden's Board of Directors has appointed the Company's current Independent Lead Director, Charles A. Ledsinger, Jr., as Independent Non-Executive Chairman of the Board, effective immediately. The Company also announced that it has amended its corporate governance policies to provide for the separation of the Chairman and Chief Executive Officer roles.

National Restaurant Association Statement on NLRB Joint Employer Decision

Today the National Restaurant Association issued the following statement regarding the National Labor Relations Board’s (NLRB) decision asserting McDonald’s Corporation is a joint employer of its franchisees:

National Restaurant Association Issues Support for Clearer ACA Definition of Seasonal Employment

The bipartisan legislation will align the definitions of seasonal employment in the Affordable Care Act and streamline the applicable large employer determination process.

Rising India, Inc. Announces Acquisition Strategy Toward a Sizable Slice of the QSR Pizza Pie

Rising India, Inc. (OTC: RSII), announces today it will immediately begin work toward the acquisition of up to 5 profitable stores in the popular Quick Serve Pizza Restaurant segment. Current targets are currently earning about $450,000 in revenues per year, per store. Acquisition of targets would provide immediate cash flow identified from profitable longstanding, absentee owner operations with proven model success.

CROWD FUNDING

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TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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