All Blog Posts Tagged 'customer' (166)

Reported by foodem.com, the online wholesale food marketplace-

Two of the biggest shopping days of the year are without a doubt here, Black Friday and Cyber Monday. Businesses near and far are ramping up their holiday promotions, while gearing up for hoards of deal-seeking crowds. There are TV and radio commercials, Facebook ads and Twitter ads fighting for the attention of eager shoppers.

According to an October survey from…

Reported by foodem.com, the online wholesale food marketplace-

The holiday season is in full swing and consumers remain hesitant when it comes to spending; families are continuing to cut back, especially on the things that, in their opinion, are…

There are a lot of things I don't know.  There's one thing I do know.  This is the first time I've used "poop" in a blog headline. 

 I went to the car wash yesterday.  It was around 7:00pm and this time of year it's dusk.  My Father-In-Law was kind enough to lend us his car and I wanted to return it all shiny and clean, hence my last minute trip to the car…

Did you know that NO TAXI COMPANY EVER ORDERS ANY DRIVER TO RESPOND TO ANY PARTICULAR CALL? 

That's why service sucks. You know what I mean. If the driver ever shows up at all, he may come long before we were told and we aren't ready. That's because dispatchers have no idea if or when a driver will take the call.

Want to know why?

CASH!

All taxi service business models operate in the paradigm that drivers will always be paid in cash. The cab companies don't want…

OK, so this is getting a little creepy.

Creepy but cool all in the same breath mind you.

First off...WARNING: Wipe any inappropriate thoughts from your mind when you enter a Starbucks. Your mind is about to be invaded.

It was announced that Starbucks was teaming up with…

Pop culture often mocks or exaggerates the behind-the-scenes frustrations faced by foodservice employees — and their reactions. From the 2005 film Waiting to MADTvs Bon Qui Qui,…

Hello I’m Ty Sullivan the Director of Truths in Customer Service or as I like to say “DT’s in CustServ”.

You know, we always have customer service “guru’s,  “Jedi’s”, “Lords of Sweetness” telling us how to properly coddle guests when they have had an “incident” or “very disappointing”…

Every restaurant owner understands, innately, that customers like customization.  From "Hold the mayo" to "Can I have a salad instead of fries", custom requests happen daily.  

But some restaurants take this customization to an extreme level, with great results.  A New York burger joint, for instance, gives customers literally thousands of possible burger combinations as they choose…

“Customer service starts at the door.” 

Managers and owners have long known that to establish a great relationship with their customers, service and courtesy have to be extended right away. But, in this era of constant information,…

Last week Chops & Hops restaurant found themselves in the national news by posting a somewhat un-PC post on their Facebook page. 134 news articles later (as of March 29th) and it's still making the rounds in newspapers and news articles online and off.

Takeaways from this for any restaurant:

1. This can happen to anyone. A…

We all try to do a great job. But let’s face it, sometimes we slip, technology providers fail, or factors outside of our control conspire against us. Doesn’t matter how a mistake happens though, for the customer in a very disappointing situation, it’s your fault.

When running a small business, you live and die by the satisfaction of your customers,…

“Is everyone alright?”- Robert Kennedy’s Final Words

I was sitting down to write a humorous piece on customer service, the restaurant industry and bus personnel in particular. As I hit the Google images icon the famous…

In the restaurant industry, being fully staffed — with top-quality employees — is Holy Grail of HR. It is constantly sought after, rarely achieved and rumored to be difficult to achieve. More often than not a restaurant has a decent team, with a few outstanding employees and the occasional bad apple. It’s not uncommon to find a manager or head chef stepping in to cover a “no-show” staff member.

Foodservice faces such high turnover rates that managers often jump to quickly…

One obvious, popular, and overwhelmingly effective marketing/operational technique that we've seen blossom over the past few years is simply putting a face/name to the business. Does this mean hiring a celebrity chef or entrepreneur to represent your company? I dont think so... I think it means giving the customers someone to connect with a deeper level than just the server (although the server may be doing an excellent job of being that face).

I personally really enjoy seeing the…

Strolling along a country path with a meditative mind, I observed how many different colors canvassed the landscape I tread upon.  As I listened to the sounds of the earth and watched the falcon soaring trough the winds strategically above me, I stumbled upon a young pensive man sitting on the pier ahead.

With his feet dangling from the worn fishing pier, his toes simply…

The following is an actual transcript of a cassette tape that was discovered in the basement of a warehouse to a long gone company called K-Tel Records that produced “greatest hit” compilations from the 70’s through the late 80’s.

The date on the tape is labeled 1989 and the handwritten black marker…

I believe that everyone should work as a waiter at one point in their life.

Not because the money is pretty darn good or because you get one shift drink that can turn into two or three if you are good chums with the bartender. Rather, they should become a waiter to learn the true value of great customer service and its rewards.

It worked for me and I can say, with no…

The joints of their knuckles ached. Their wrists were stiff as the first sign of primate related Carpal Tunnel Syndrome waged war on their usually limber joints. Many of the Apes had gone to be fitted for reading glasses as the hours spent in front of computers had taken its toll. The hunt for those filthy human pests,…