All Blog Posts Tagged 'coffee' (39)


Operator
The Top 3.5 Way’s You Really Should Handle Customer Service (A Parody)

Hello I’m Ty Sullivan the Director of Truths in Customer Service or as I like to say “DT’s in CustServ”.

You know, we always have customer service “guru’s,  “Jedi’s”, “Lords of Sweetness” telling us how to properly coddle guests when they have had an “incident” or “very disappointing”…

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Added by Ty Sullivan on May 15, 2012 at 7:30pm — 1 Comment


Non-Operator
A surefire way to run your business into the ground

Today I’m working from a coffee shop. I say a coffee shop, but to be honest it’s more like a department store. From where I’m sitting, I can see a Cigar Humidor filled with 100s of cigars for sale, a big display of homemade candles for sale, a large Gelato fridge displaying every kind of gelato you can imagine, a small kitchen that serves Belgian Waffles and French Crepes (but only on weekend mornings), there is a large energy drink display, the music playing has no relevance to any… Continue

Added by Barry Chandler on October 14, 2010 at 6:43pm — No Comments


Non-Operator
The 2 fastest growing menu items over the last five years

A survey released today by the marketing firm NPD Group shows that over the past five years, breakfast accounted for 60% of the U.S. Restaurant Industry Traffic Growth and continues to be a bright spot. In fact the two menu items that had the biggest growth are both items that bars could easily offer, even if not serving food presently: Coffee and Breakfast… Continue

Added by Barry Chandler on October 14, 2010 at 6:04pm — No Comments

Open Letter to SCAA Members from Coffee Fest Founder

Coffee Fest Show is the first client I

landed for Chalkboarder, a company

I founded early in 2009, that provides social media strategies and

other services. The following is an Open Letter to members of the

Specialty Coffee Association of America, distributed by Chalkboarder on

behalf of our valued client, Coffee Fest. Jeffrey J Kingman,…
Continue

Added by Jeffrey J Kingman on July 13, 2010 at 7:31pm — No Comments

Coffee & Tea Are Not Cuisine

Yup - that's right. The coffee and tea that is served in USA restaurants and hotels is just that, generic coffee and tea.



Restaurants don't really give a rat's you-know-what about their coffee and tea programs.



Do you agree with that statement?



Does your restaurant spend the least amount possible for the best flavor wholesale coffee or tea from the full-line distributor?



Don't shoot the messenger - the belief that USA restaurants and hotels… Continue

Added by Jeffrey J Kingman on March 7, 2010 at 7:29pm — 6 Comments


Non-Operator
We Just Bought A Horse (an amazing wild mustang}

Greetings all,

We have been on a journey for soooo long to find different ways to give back. First step was to feed the hungry every day for almost 2 years, we only stopped because the local goverment said we could not do it unless we were a part of a church group already feeding the hungry. Second step was to aquire land to set up an urban youth sancuary and rescue animals and grow n organic farm, well we now have the land and we now have our first horse.

We want the youth to know… Continue

Added by Miftah on February 1, 2010 at 3:04pm — No Comments

Siphon Coffee

Today I witnessed the process of siphon brewing coffee for the first time. I was having conversation with Jason Simon (on Twitter at @coffeeshopchat), who holds a masters in conflict resolution from George Mason and is a specialty coffee fanatic and blogger (Caffeinated Conversations), at one of Portland Oregon's newest espresso shops when a bright light and… Continue

Added by Jeffrey J Kingman on January 17, 2010 at 10:53pm — 1 Comment

American Barista & Coffee School Tour

Yesterday I visited Matt Milletto at the American Barista and Coffee School in Portland Oregon. What a great facility! And Matt certainly knows how to brew a single shot ;)





Matt shared their plans for a new Roasting School and coffee shop in SE Portland. I have to tell you, it's going to be a neat spot. We spent some time checking out the coffee roaster they've brought over from… Continue

Added by Jeffrey J Kingman on January 15, 2010 at 5:16pm — No Comments

Coffee Oasis in the Breakroom

There is this fantastic Keurig coffee maker in the break room at my new job at Foodservicewarehouse.com. I have never used a coffee maker like it. For one, I usually buy my coffee at Starbucks or other such fancy pansy places to buy over priced yet delicious coffee creations. For the other,I have never been able to make my own coffee and want to actually drink the result.



However, the other day (the 2nd day at my new job) I was having a serious energy crash around 1:30PM and just… Continue

Added by Kelly on January 14, 2010 at 2:17pm — No Comments

Hi, I'm Jeff and I'm a coffee and tea addict...

Originally posted on the new blog Leaf & Berry.



As a former Exec Chef 9X across the USA, it's my professional belief that the restaurant industry has much to learn from - and teach to - the specialty coffee/tea segment. From time to time I'll cross-post here in FohBoh the adventures of my deep-immersion knowledge-build in the world of specialty coffee and tea.




I’ve been drinking coffee and tea all… Continue

Added by Jeffrey J Kingman on January 6, 2010 at 3:06pm — No Comments

Coffee: Do Your Servers Know Latte Art?

Do you train and encourage your servers to do Latte Art?



This past month we entered a relationship to strategize and execute the social media for Coffee Fest. If you don't know, Coffee Fest is the oldest, most successful trade show for the specialty coffee and tea industry. They've done 45+ tradeshows across the US and in Asia over the last 17 years; with 100% attendee/exhibitor satisfaction.



As a foodie, former chef and entrepreneur, I believe in speaking… Continue

Added by Jeffrey J Kingman on December 20, 2009 at 10:43am — 2 Comments

Upselling desserts & coffee (3 minute boost for staff)

Added by Washington Restaurant Association on October 23, 2009 at 1:45pm — No Comments

Are Your Baristas Rock Stars?

Cross-posted at Chalkboarder.com's White Papers and on Barista Exchange



Are Your Baristas Rock Stars?



With Coffee Fest Seattle approaching this week, we wanted to share some ideas on how to drive sales in coffee houses using social media.



The explosion of independent espresso and coffee houses across North America in the last ten years is phenomenal. Over… Continue

Added by Jeffrey J Kingman on September 22, 2009 at 7:37pm — No Comments

Increased Barista Sales through Social Media

Are Your Baristas Rock Stars?



With Coffee Fest Seattle approaching this week, we wanted to share some ideas on how to drive sales in coffee houses using social media.



The explosion of independent espresso and coffee houses across North America in the last ten years is phenomenal. Over the last few years we’ve seen top barista competitions at not only coffee business conventions, but also at the National Restaurant Show in… Continue

Added by Jeffrey J Kingman on September 21, 2009 at 8:52am — No Comments

Juan Valdez is no friend of mine

I have always been a follower, never the leader, and as much as I would like to be one of the pack lined up in a Starbucks or other coffee emporiums ordering a mocha, double latte, it will never happen. Fair trade, organic, hauled on the back of mule in Columbia means nothing to me – I hate coffee, I hate the smell, and I hate the taste. You say everyone loves coffee, but I beg to differ.



For the complete rant on coffee read the… Continue

Added by Dara Bunjon on August 9, 2009 at 6:37am — 1 Comment


Non-Operator
America's Longest-Running Restaurants: Does your town "represent"?

Saw this article on the FOHBOH restaurant news link and it got me thinking about that topic.



What's your community got to compete in this arena?



Here in the Portland, OR market we celebrate Hubers. Been around almost as long as I have been a waiter,,, well almost.



James & Jim Louie (brothers) run Hubers with superb class! Both are the Hosts with the Most! Best Spanish Coffee..... ever... globally!!! It's a must if you… Continue

Added by Paul Paz on May 13, 2009 at 1:50am — 2 Comments

Starbucks VIA on Opening Day

We live in an anytime, anywhere world. Emerging nations aside, we can talk over the phone pretty much anytime, anywhere. We can order food anytime, anywhere. We’ve created a world in which our demands are met with instant gratification.



Who knew Starbucks® was watching. Turns out, they’ve taken our need for anytime, anywhere and turned it into a new product (not to mention a new ad campaign). I, along with others from The Food Channel were in Chicago for the instant coffee's day one… Continue

Added by Kay Logsdon on March 3, 2009 at 8:40pm — 3 Comments

Too much coffee can lead to hallucinations

According to a study by researchers at Durham University people with a higher caffeine intake, from coffee, tea and caffeinated energy drinks, are more likely to experience hallucinatory experiences such as hearing voices and seeing things that are not there.



This is a great excuse for ignoring your GM or District Manager: "What? You did? I'm sorry, I must have had too much coffee and thought I was hallucinating and hearing voices.… Continue

Added by Matt Urdan on January 19, 2009 at 11:31am — 3 Comments

It was roasting day.

Here I sit listening to the roaster hum, and Sandy curse the flame for going out.



She roasted last week and yesterday after we closed. We tasted some Colombia that she roasted yesterday. It was a little too fruity for her tastes, but I thought it was ok. I would like to see a bit more caramel in the flavor. It did go a tad sour once cooled.



Flame didn't go out yesterday, so she thought it was perhaps some moisture in the drum. Wonder why it is doing this… Continue

Added by Bj Davis on November 24, 2008 at 1:13pm — No Comments

Driving sales with updated comfort foods

Economic downturns freak us out - the need for comfort is more deeply felt than ever. This is something operators must know.

We get comfort from two main sources, by pampering ourselves with scarce pleasures ( the drive for luxury) and indulging in familiar things ( the drive to Mom's house).



Luxury can quickly become cost prohibitive, from both the operator and customer’s point of view. Providing an experience that is purely familiar also won't do either. By going 'back to the… Continue

Added by John Dumbrille on October 30, 2008 at 12:23pm — 2 Comments

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Smartbrief

Kids LiveWell atwitter over Twitter party

In its continuing effort to promote more nutritious and flavorful children's menu options, the NRA will hold a Twitter party  -More

Starbucks could become top on-premise wine seller in U.S.

Starbucks is planning to slowly expand its evening sales of wine, beer and small plates to thousands of selected stores throu -More

The evolving nature of snacks

Snacks have shifted from an after-school treat to a meal alternative as meal times become more fragmented.  -More

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National News

Wahlburgers Announces Expansion Plans Including Franchise Agreement in Philadelphia

Wahlburgers has signed a franchise agreement with Hingham Associates, LLC that will bring five Wahlburgers to the metropolitan Philadelphia area over the next several years. The franchise group is actively looking at sites and is targeting a late 2014-early 2015 opening for its first restaurant.

Chipotle Mexican Grill, Inc. First Quarter 2014 Revenue Up 24.4%

Comparable restaurant sales increased 13.4% - Restaurant level operating margin was 25.9%, a decrease of 40 basis points

Jamba Juice Announces Grand Opening of New St. Louis, MO Location

Jamba Juice Company announced the brand’s continued expansion in the St. Louis market with the opening of a Jamba Juice® store at 11477 Olive Blvd. on April 16, 2014.

Expert in Real Estate Analytics Joins Luna Grill

Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

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