All Blog Posts Tagged 'coffee' (39)


Operator
The Top 3.5 Way’s You Really Should Handle Customer Service (A Parody)

Hello I’m Ty Sullivan the Director of Truths in Customer Service or as I like to say “DT’s in CustServ”.

You know, we always have customer service “guru’s,  “Jedi’s”, “Lords of Sweetness” telling us how to properly coddle guests when they have had an “incident” or “very disappointing”…

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Added by Ty Sullivan on May 15, 2012 at 7:30pm — 1 Comment


Non-Operator
A surefire way to run your business into the ground

Today I’m working from a coffee shop. I say a coffee shop, but to be honest it’s more like a department store. From where I’m sitting, I can see a Cigar Humidor filled with 100s of cigars for sale, a big display of homemade candles for sale, a large Gelato fridge displaying every kind of gelato you can imagine, a small kitchen that serves Belgian Waffles and French Crepes (but only on weekend mornings), there is a large energy drink display, the music playing has no relevance to any… Continue

Added by Barry Chandler on October 14, 2010 at 6:43pm — No Comments


Non-Operator
The 2 fastest growing menu items over the last five years

A survey released today by the marketing firm NPD Group shows that over the past five years, breakfast accounted for 60% of the U.S. Restaurant Industry Traffic Growth and continues to be a bright spot. In fact the two menu items that had the biggest growth are both items that bars could easily offer, even if not serving food presently: Coffee and Breakfast… Continue

Added by Barry Chandler on October 14, 2010 at 6:04pm — No Comments

Open Letter to SCAA Members from Coffee Fest Founder

Coffee Fest Show is the first client I

landed for Chalkboarder, a company

I founded early in 2009, that provides social media strategies and

other services. The following is an Open Letter to members of the

Specialty Coffee Association of America, distributed by Chalkboarder on

behalf of our valued client, Coffee Fest. Jeffrey J Kingman,…
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Added by Jeffrey J Kingman on July 13, 2010 at 7:31pm — No Comments

Coffee & Tea Are Not Cuisine

Yup - that's right. The coffee and tea that is served in USA restaurants and hotels is just that, generic coffee and tea.



Restaurants don't really give a rat's you-know-what about their coffee and tea programs.



Do you agree with that statement?



Does your restaurant spend the least amount possible for the best flavor wholesale coffee or tea from the full-line distributor?



Don't shoot the messenger - the belief that USA restaurants and hotels… Continue

Added by Jeffrey J Kingman on March 7, 2010 at 7:29pm — 6 Comments


Non-Operator
We Just Bought A Horse (an amazing wild mustang}

Greetings all,

We have been on a journey for soooo long to find different ways to give back. First step was to feed the hungry every day for almost 2 years, we only stopped because the local goverment said we could not do it unless we were a part of a church group already feeding the hungry. Second step was to aquire land to set up an urban youth sancuary and rescue animals and grow n organic farm, well we now have the land and we now have our first horse.

We want the youth to know… Continue

Added by Miftah on February 1, 2010 at 3:04pm — No Comments

Siphon Coffee

Today I witnessed the process of siphon brewing coffee for the first time. I was having conversation with Jason Simon (on Twitter at @coffeeshopchat), who holds a masters in conflict resolution from George Mason and is a specialty coffee fanatic and blogger (Caffeinated Conversations), at one of Portland Oregon's newest espresso shops when a bright light and… Continue

Added by Jeffrey J Kingman on January 17, 2010 at 10:53pm — 1 Comment

American Barista & Coffee School Tour

Yesterday I visited Matt Milletto at the American Barista and Coffee School in Portland Oregon. What a great facility! And Matt certainly knows how to brew a single shot ;)





Matt shared their plans for a new Roasting School and coffee shop in SE Portland. I have to tell you, it's going to be a neat spot. We spent some time checking out the coffee roaster they've brought over from… Continue

Added by Jeffrey J Kingman on January 15, 2010 at 5:16pm — No Comments

Coffee Oasis in the Breakroom

There is this fantastic Keurig coffee maker in the break room at my new job at Foodservicewarehouse.com. I have never used a coffee maker like it. For one, I usually buy my coffee at Starbucks or other such fancy pansy places to buy over priced yet delicious coffee creations. For the other,I have never been able to make my own coffee and want to actually drink the result.



However, the other day (the 2nd day at my new job) I was having a serious energy crash around 1:30PM and just… Continue

Added by Kelly on January 14, 2010 at 2:17pm — No Comments

Hi, I'm Jeff and I'm a coffee and tea addict...

Originally posted on the new blog Leaf & Berry.



As a former Exec Chef 9X across the USA, it's my professional belief that the restaurant industry has much to learn from - and teach to - the specialty coffee/tea segment. From time to time I'll cross-post here in FohBoh the adventures of my deep-immersion knowledge-build in the world of specialty coffee and tea.




I’ve been drinking coffee and tea all… Continue

Added by Jeffrey J Kingman on January 6, 2010 at 3:06pm — No Comments

Coffee: Do Your Servers Know Latte Art?

Do you train and encourage your servers to do Latte Art?



This past month we entered a relationship to strategize and execute the social media for Coffee Fest. If you don't know, Coffee Fest is the oldest, most successful trade show for the specialty coffee and tea industry. They've done 45+ tradeshows across the US and in Asia over the last 17 years; with 100% attendee/exhibitor satisfaction.



As a foodie, former chef and entrepreneur, I believe in speaking… Continue

Added by Jeffrey J Kingman on December 20, 2009 at 10:43am — 2 Comments

Upselling desserts & coffee (3 minute boost for staff)

Added by Washington Restaurant Association on October 23, 2009 at 1:45pm — No Comments

Are Your Baristas Rock Stars?

Cross-posted at Chalkboarder.com's White Papers and on Barista Exchange



Are Your Baristas Rock Stars?



With Coffee Fest Seattle approaching this week, we wanted to share some ideas on how to drive sales in coffee houses using social media.



The explosion of independent espresso and coffee houses across North America in the last ten years is phenomenal. Over… Continue

Added by Jeffrey J Kingman on September 22, 2009 at 7:37pm — No Comments

Increased Barista Sales through Social Media

Are Your Baristas Rock Stars?



With Coffee Fest Seattle approaching this week, we wanted to share some ideas on how to drive sales in coffee houses using social media.



The explosion of independent espresso and coffee houses across North America in the last ten years is phenomenal. Over the last few years we’ve seen top barista competitions at not only coffee business conventions, but also at the National Restaurant Show in… Continue

Added by Jeffrey J Kingman on September 21, 2009 at 8:52am — No Comments

Juan Valdez is no friend of mine

I have always been a follower, never the leader, and as much as I would like to be one of the pack lined up in a Starbucks or other coffee emporiums ordering a mocha, double latte, it will never happen. Fair trade, organic, hauled on the back of mule in Columbia means nothing to me – I hate coffee, I hate the smell, and I hate the taste. You say everyone loves coffee, but I beg to differ.



For the complete rant on coffee read the… Continue

Added by Dara Bunjon on August 9, 2009 at 6:37am — 1 Comment


Non-Operator
America's Longest-Running Restaurants: Does your town "represent"?

Saw this article on the FOHBOH restaurant news link and it got me thinking about that topic.



What's your community got to compete in this arena?



Here in the Portland, OR market we celebrate Hubers. Been around almost as long as I have been a waiter,,, well almost.



James & Jim Louie (brothers) run Hubers with superb class! Both are the Hosts with the Most! Best Spanish Coffee..... ever... globally!!! It's a must if you… Continue

Added by Paul Paz on May 13, 2009 at 1:50am — 2 Comments

Starbucks VIA on Opening Day

We live in an anytime, anywhere world. Emerging nations aside, we can talk over the phone pretty much anytime, anywhere. We can order food anytime, anywhere. We’ve created a world in which our demands are met with instant gratification.



Who knew Starbucks® was watching. Turns out, they’ve taken our need for anytime, anywhere and turned it into a new product (not to mention a new ad campaign). I, along with others from The Food Channel were in Chicago for the instant coffee's day one… Continue

Added by Kay Logsdon on March 3, 2009 at 8:40pm — 3 Comments

Too much coffee can lead to hallucinations

According to a study by researchers at Durham University people with a higher caffeine intake, from coffee, tea and caffeinated energy drinks, are more likely to experience hallucinatory experiences such as hearing voices and seeing things that are not there.



This is a great excuse for ignoring your GM or District Manager: "What? You did? I'm sorry, I must have had too much coffee and thought I was hallucinating and hearing voices.… Continue

Added by Matt Urdan on January 19, 2009 at 11:31am — 3 Comments

It was roasting day.

Here I sit listening to the roaster hum, and Sandy curse the flame for going out.



She roasted last week and yesterday after we closed. We tasted some Colombia that she roasted yesterday. It was a little too fruity for her tastes, but I thought it was ok. I would like to see a bit more caramel in the flavor. It did go a tad sour once cooled.



Flame didn't go out yesterday, so she thought it was perhaps some moisture in the drum. Wonder why it is doing this… Continue

Added by Bj Davis on November 24, 2008 at 1:13pm — No Comments

Driving sales with updated comfort foods

Economic downturns freak us out - the need for comfort is more deeply felt than ever. This is something operators must know.

We get comfort from two main sources, by pampering ourselves with scarce pleasures ( the drive for luxury) and indulging in familiar things ( the drive to Mom's house).



Luxury can quickly become cost prohibitive, from both the operator and customer’s point of view. Providing an experience that is purely familiar also won't do either. By going 'back to the… Continue

Added by John Dumbrille on October 30, 2008 at 12:23pm — 2 Comments

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Smartbrief

Fast-casual growth comes from new openings as market matures

Sales at fast-casual eateries are growing at a pace similar to that of quickservice and sit-down restaurants as young, high-i -More

Taylor® Grills. Cooking made Easier, Faster, and Smarter.
With efficiency and food safety top of mind, the Taylor® L810 two-sided grill is a foodservice industry favorite. Optimize profits and cooking efficiency with three separately controlled cooking zones, programmable cook times, pre-set temperature and automatic gap settings. To learn more click here.

In the swim: Gulf state seafood catch safe for now

Businesses fighting to preserve commercial access to seafood fished in the Gulf states scored a big win this month when the G -More

Ruby Tuesday revitalization prompts sales growth

Maryville, Tenn.-based Ruby Tuesday posted gains in same-store sales in the fourth quarter, with a 5% rise at franchised rest -More

JOBS & CAREERS

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National News

Main Event Entertainment to Open First Center in the Rio Grande Valley

Main Event Entertainment, the fastest-growing family entertainment center in America, is celebrating its new center opening in Pharr, Texas, a suburb near McAllen in the Rio Grande Valley. Doors will open to the public at 9 a.m. on August 6.

Darden Announces Leadership Succession Plan

Darden Restaurants, Inc. (NYSE: DRI) announced that Clarence Otis is stepping down as Chairman and Chief Executive Officer of the Company. Darden's Board of Directors has appointed the Company's current Independent Lead Director, Charles A. Ledsinger, Jr., as Independent Non-Executive Chairman of the Board, effective immediately. The Company also announced that it has amended its corporate governance policies to provide for the separation of the Chairman and Chief Executive Officer roles.

National Restaurant Association Statement on NLRB Joint Employer Decision

Today the National Restaurant Association issued the following statement regarding the National Labor Relations Board’s (NLRB) decision asserting McDonald’s Corporation is a joint employer of its franchisees:

National Restaurant Association Issues Support for Clearer ACA Definition of Seasonal Employment

The bipartisan legislation will align the definitions of seasonal employment in the Affordable Care Act and streamline the applicable large employer determination process.

Rising India, Inc. Announces Acquisition Strategy Toward a Sizable Slice of the QSR Pizza Pie

Rising India, Inc. (OTC: RSII), announces today it will immediately begin work toward the acquisition of up to 5 profitable stores in the popular Quick Serve Pizza Restaurant segment. Current targets are currently earning about $450,000 in revenues per year, per store. Acquisition of targets would provide immediate cash flow identified from profitable longstanding, absentee owner operations with proven model success.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Ze Frank: Are you human? - Ze Frank (2014)

Have you ever wondered: Am I a human being? Ze Frank suggests a series of simple questions that will determine this. Please relax and follow the prompts. Let's begin …

TED: Heather Barnett: What humans can learn from semi-intelligent slime - Heather Barnett (2014)

Inspired by biological design and self-organizing systems, artist Heather Barnett co-creates with physarum polycephalum, a eukaryotic microorganism that lives in cool, moist areas. What can people learn from the semi-intelligent slime mold? Watch this talk to find out.

TED: Shih Chieh Huang: Sculptures that’d be at home in the deep sea - Shih Chieh Huang (2014)

When he was young, artist Shih Chieh Huang loved taking toys apart and perusing the aisles of night markets in Taiwan for unexpected objects. Today, this TED Fellow creates madcap sculptures that seem to have a life of their own—with eyes that blink, tentacles that unfurl and parts that light up like bioluminescent sea creatures.

TED: Nikolai Begg: A tool to fix one of the most dangerous moments in surgery - Nikolai Begg (2013)

Surgeons are required every day to puncture human skin before procedures — with the risk of damaging what's on the other side. In a fascinating talk, find out how mechanical engineer Nikolai Begg is using physics to update an important medical device, called the trocar, and improve one of the most dangerous moments in many common surgeries.

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