All Blog Posts Tagged 'card' (12)

The average restaurateur has no idea exactly what they are paying

The National Restaurant Association opposes the current swipe fee settlement saying "The current payments system is so convoluted, the average restaurateur has no idea exactly what they are paying and why they are paying large amounts to accept credit and debit cards, which are necessary in today's marketplace." 

While the NRA and card companies fight it out with lobbyist and attorneys, one thing the average restaurateur can do right now is calculate and compare their cost to accept…

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Added by Ty Hardison on September 27, 2012 at 12:49pm — No Comments

Debate About Customer Contact/Feedback Systems: Social Web, Email, Paper Comment Cards, Tableside and Blogs

Technology is completely changing the game for service industries. You would not be reading this post two years ago if it weren’t for the atomic explosion of the social web.



I believe paper comment cards are dead. They have zero value today. For reasons enumerated by several sources here in FohBoh and my own observations, I declare the paper comment card an archealogical relic of an earlier age. If you are still using paper comment cards, you’re a dinosaur.



I also… Continue

Added by Jeffrey J Kingman on December 17, 2009 at 2:26am — 20 Comments


Non-Operator
How Easy Do You Make It For Customers To Pay?

Isn’t it funny? You’ve gone to all that work to attract customers, spent significant sums of money on advertising, staff and food and beverage ingredients, you’ve provided great service, but on the last hurdle, the last impression, the final test, you make it difficult for your customers to pay.



How often have you been out for a meal, in a rush to leave and because the server has removed the last plates, has ignored your desperate attempts… Continue

Added by Barry Chandler on November 16, 2009 at 11:03pm — No Comments


Non-Operator
Increase Wine sales with this one simple menu change

If you sell wine in your business, there is a simple way that you can increase wine sales today. I was reminded of this on a recent visit to The Wine Guy Wine Shop in Gahanna, Ohio. The Wine Guy Shop is a retail wine store with a bar and dining facilities.



There’s something special about sitting in the middle of a wine store surrounded by wines from around the world while… Continue

Added by Barry Chandler on October 29, 2009 at 12:24am — No Comments

Increasing Gift Card Sales: Are You Getting Your Fair Share?

Not too long ago, the only time I received gift cards was as a stocking stuffer during the holidays or as an add-on to a larger gift-wrapped package. Times are changing and today, in many cases, the cards are simply replacing the packages. As of 2008, gift card sales have accelerated to reach nearly $97 billion dollars nationwide annually. With the increase in popularity, every restaurant and retailer from a single site mom and pop store to large global brands are recognizing gift cards as a… Continue

Added by Jessica Lundberg on June 1, 2009 at 10:24am — No Comments

Higher Fees are Coming

Interchange & Access Fee changes are coming and restaurants with small ticket sales will experience a greater impact from these changes.



While minor adjustments have been made to the Interchange fees that issuing banks earn; the real story this spring are changes to fees earned by MasterCard and Visa. Beginning in April 2009, MasterCard will increase its Acquirer Access Fee for processing by 270% by raising this per transaction fee from $0.005 to $0.0185. In June 2009, Visa will… Continue

Added by Ty Hardison on April 23, 2009 at 6:12am — No Comments

Markets at Work

I’ve posted a new photo. That’s me at Keeneland’s thoroughbred racetrack in Lexington, KY enjoying the spring meet. I’ve really grown fond of handicapping the races. It is interesting to watch the “market” at work with the odds changing on the large digital display right up to post time based on the number of last minute bets coming in on a particular horse.



Inspired by the market dynamics at play in handicapping a horserace and the growth of niche social sites like FohBoh, I’ve… Continue

Added by Ty Hardison on April 4, 2009 at 10:11am — No Comments

Starbucks Gold (Black) Card - $25 to them, Not to You



Just call me stupid for being sucked into an ingenius marketing promotion without reading the small print. I recently purchased the Starbucks Gold card, which is actually black, for $25.00. Thinking $25.00 would also go on the card as a credit, just like the non-black/gold cards. WRONG. I bought it because I was willing to give Starbucks the use of my money, interest free, in exchange for their keeping me as a customer and my loyalty would… Continue

Added by Michael L. Atkinson on March 9, 2009 at 11:41am — 9 Comments

Gift Cards - With A Little Extra!

In my opinion, gift giving was made just a little easier when companies started selling gift cards to their customers. I am the type of person that often waits until the last minute to shop (of course, I always have an excuse about work or family related activities that kept me from this task) and even with a reduced number of choices, I still have a hard time choosing the right gifts.

I can never get the right size clothing for my wife or the age appropriate toy for my children. Even if I… Continue

Added by Jeff McLanahan on December 4, 2008 at 6:42am — No Comments

Say Thanks To Our Troops Here!





Click here to Say Thanks.



Something cool that Xerox is doing.



If you go to this web site, LetsSayThanks you can pick out a thank you card and Xerox will print it and it will be sent to a soldier that is currently serving in Iraq . You can't pick out who gets it,… Continue

Added by Michael L. Atkinson on November 25, 2008 at 9:12pm — No Comments

Customer Satisfaction Surveys - They're Not all Bad News

A couple of weeks ago I wrote about a bad experience I had in a local tasting room, and the importance customer satisfaction surveys play in providing businesses the feedback they need to be able to turn around unpleasant experiences, save customers, and prevent future repeats. And while we know that there is incredible (you might even say indispensable) value in this, customer satisfaction surveys aren’t just about receiving bad news, they are also important messengers of good… Continue

Added by Margie Tosch on October 26, 2008 at 10:30am — No Comments


Non-Operator
Restaurant Gift Card Programs

I've worked successfully on these programs for several independent and chain restaurants. Given the economy and that we're all looking for new ways to drive customers into restaurants... take another look at how this works:



Is your gift card program working for you? Do you have a gift card program? Is it creating loyalty and incrementally driving new customers to your restaurant, or are you spinning your wheels trying to figure out how to meet minimum card runs with your… Continue

Added by Mark on September 26, 2008 at 7:08am — 9 Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Report: Consumers want more protein, need more education

A majority of U.S.  -More

California Walnut Beet Carpaccio Flatbread
Jump start their appetites with this fabulous flatbread appetizer topped with beets, goat cheese, arugula and California Walnuts. For this and more great recipes, visit http://www.walnuts.org/food-professionals/trending-recipes/.

Vegetables take over dessert menus

Top pastry chefs in the U.S.  -More

Rising takeout demand drives new Mama Fu's footprint

Austin, Texas-based Mama Fu's Asian House debuted a smaller footprint unit focused on feeding a growing demand for takeout an -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Souplantation & Sweet Tomatoes Certified As Nation's Largest 'Green' Restaurant Chain

National Group Salutes Country's Only Large Restaurant Group to be 'Certified Green Restaurants®'

National Restaurant Association and EatStreet Release Online Ordering Guide

The National Restaurant Association and EatStreet have released a free educational guide focusing on online ordering and emerging restaurant technology trends.

Boyd's Coffee Launches Single-Cup Coffees For Retail And Foodservice

The coffees come in a variety of roast levels and include organic and Rainforest Alliance Certified™ options: French No. 6®, Red Wagon® Organic Coffee, Good Morning™, Hi-Rev® (delivers more caffeine), and Lost Lake™ Decaf Organic Coffee.

Arby's Announces Development Deals With New And Existing Franchisees

ARG recently sold 14 company-operated restaurants in Tampa, FL to Mosaic Investments, Inc. (Mosaic), a fully integrated investment firm based in Atlanta. In addition to remodeling existing locations slated to commence at the end of 2014, Mosaic has committed to build 13 new Arby's restaurants in the Tampa area over the next nine years.

Smoothie King Appoints Vice President Of Business Development To Drive Brand's Expansion Across The U.S.

Prior to joining Smoothie King, Bruno served as vice president of retail sales, operations and franchise development for Fannie May Fine Chocolates, a division of 1800Flowers.com, where he oversaw a $69.5 million retail division that included 100 corporate stores and 45 franchised stores.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Michel Laberge: How synchronized hammer strikes could generate nuclear fusion - Michel Laberge (2014)

Our energy future depends on nuclear fusion, says Michel Laberge. The plasma physicist runs a small company with a big idea for a new type of nuclear reactor that could produce clean, cheap energy. His secret recipe? High speeds, scorching temperatures and crushing pressure. In this hopeful talk, he explains how nuclear fusion might be just around the corner.

TED: Sarah Lewis: Embrace the near win - Sarah Lewis (2014)

At her first museum job, art historian Sarah Lewis noticed something important about an artist she was studying: Not every artwork was a total masterpiece. She asks us to consider the role of the almost-failure, the near win, in our own lives. In our pursuit of success and mastery, is it actually our near wins that push us forward?

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" positioned 50,000 km from a telescope to enable imaging of planets about distant stars. It is, he says, the "coolest possible science."

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