All Blog Posts Tagged 'bad' (13)

Non-Operator Restaurant Horror Story (episode 2)

Added by Christopher Wells on June 2, 2011 at 6:33pm — 2 Comments

5 Things You Never Want to See in Restaurant Menu Design

Comic Sans font. You do not want this font anywhere near your menu. It’s reserved specifically for elementary school teacher newsletters. And there’s a documentary against it.

Paryrus font. This font is the stereotype of stereotypes for Greek restaurants. (There’s even a …

Continue

Added by Amanda Brandon on April 22, 2011 at 3:10pm — 5 Comments

Non-Operator Why Staff Should Not Be Allowed Make this Decision

I’ve beat this drum many times before and it’s one that I will continue to beat for as long as I am the victim of what I call a “consistent inconsistency”: In other words, the continuing lack of a standard when it comes to drink preparation, menu presentation and service.

To cut to the chase, a bar needs to be consistent. Every business needs to be consistent.… Continue

Added by Barry Chandler on October 14, 2010 at 5:22pm — No Comments

DAWG Talk: Thanks for the Horrible Service

One of the great things I get to do for a living is meet people. Since we specialize in the restaurant, on-site foodservice and hospitality industries, one of the great perks I get is the ability, nay job requirement, to dine out.

The truth is that we find many of the great people we place [into new job opportunities] through our direct recruiting efforts. There’s no better way to see a potential candidate’s skills, then to see him or her in a restaurant, in action, leading the team… Continue

Added by David Rose on December 3, 2009 at 6:54am — 2 Comments

Non-Operator The 10 Keys to Great Hospitality Service

Your establishment, whether it is a restaurant, bar or a hotel, is made of bricks and mortar and this gives the customer an initial impression of what your establishment is like. But it happens too often that staff are rude, pretentious or simply not up to the task at hand. Needless to say; you won’t return!

The biggest reason for customers not returning to an establishment is due to a staff member’s attitude or… Continue

Added by Barry Chandler on November 27, 2009 at 6:00pm — 3 Comments

Non-Operator Dont Beat Your Service Into Me!

Readers to this blog will know how much I value and seek good service in our ever-expanding hospitality industry, but it seems to be getting harder and harder to find…then just when you think you have found it, just when you think this is great service, he’s done everything right, I have the correct (and hot) meal in front of me, he’s ensured my drink is topped up and then….just when I’m about to plan how to report such exemplary service and even name… Continue

Added by Barry Chandler on November 21, 2009 at 10:59pm — No Comments

Non-Operator I Am Your Guest. Don’t Forget That

This Guest Charter is worth reading and remembering. As business owners and managers we need to remember the reason for being in business: The Guest

You often accuse me of carrying a chip on my shoulder, but I suspect this is because you do not entirely understand me. Isn’t it normal to expect satisfaction for one’s money spent? Ignore my wants and I will no longer appear in your restaurant. Satisfy those wants and I will become… Continue

Added by Barry Chandler on November 19, 2009 at 11:19pm — 1 Comment

Non-Operator Get Off The Floor….Your Business Is In Trouble

I had lunch in a newly opened restaurant this week. Actually, correction, I attempted to have lunch. I actually ended up leaving because 12 staff and a manager on duty were too busy to bother with as small a detail as actually serving customers.

Picture the scene. Huge sums of money invested in beautiful furniture, attractive staff uniforms, fine paintings on the wall while chaos was the order of the day on the floor.

How… Continue

Added by Barry Chandler on November 6, 2009 at 10:55pm — 1 Comment

Non-Operator When is it okay to NOT over-deliver for your customers?

Sometimes over-delivering for your customers can cost you money without any upside for your business. How do you know when to over-deliver and when not to? My quick little video will let you know!

Can’t see this video? Click… Continue

Added by Barry Chandler on October 28, 2009 at 12:21am — No Comments

Non-Operator Dear “know-it-all” bartender, you’re wrong

An open letter to the bartender who “served” me last night.

Dear Bartender, ( I use this term loosely),

I would like to draw your attention to the incident last night when polite company and manners prevented me from dressing you down publicly as would have befitted the occasion.

When I ordered a Mojito from you, I had a basic level of expectation as to what I was going to get. After all a Mojito is not a vague guideline, but a specific recipe.

I was… Continue

Added by Barry Chandler on October 27, 2009 at 3:09am — 1 Comment

Non-Operator What a Stupid Question! You can do much better…

Ireland used to be known as the land of 1000 welcomes. Something happened to change that though. MONEY! Back in the late 1970s and early 1980s when Ireland was on it’s financial knees, the government flew top level executives from US companies to Ireland, brought them out to a green field and told them that this was going to be the headquarters of their European Operations.

Many laughed, but the smart companies took notice and moved to Ireland in their droves to take advantage of an… Continue

Added by Barry Chandler on October 24, 2009 at 1:17am — 1 Comment

Non-Operator Why won’t you leave me alone?

Before I put down roots and stopped living out of a suitcase, I spent four years working on four different cruise ships around the world. It was an amazing time and allowed me to see more than 80 different countries while being paid to wake up in a new city every morning.

For the first two years I worked as a waiter in an 800 seater restaurant that provided 5 Star service to every guest. This included tableside fish filleting, flambe desserts and… Continue

Added by Barry Chandler on October 23, 2009 at 1:52am — 5 Comments