All Blog Posts Tagged 'bad' (13)

5 Things You Never Want to See in Restaurant Menu Design

Comic Sans font. You do not want this font anywhere near your menu. It’s reserved specifically for elementary school teacher newsletters. And there’s a documentary against it.

 

Paryrus font. This font is the stereotype of stereotypes for Greek restaurants. (There’s even a …

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Added by Amanda Brandon on April 22, 2011 at 3:10pm — 5 Comments


Non-Operator
Why Staff Should Not Be Allowed Make this Decision

I’ve beat this drum many times before and it’s one that I will continue to beat for as long as I am the victim of what I call a “consistent inconsistency”: In other words, the continuing lack of a standard when it comes to drink preparation, menu presentation and service.



To cut to the chase, a bar needs to be consistent. Every business needs to be consistent.… Continue

Added by Barry Chandler on October 14, 2010 at 5:22pm — No Comments

DAWG Talk: Thanks for the Horrible Service

One of the great things I get to do for a living is meet people. Since we specialize in the restaurant, on-site foodservice and hospitality industries, one of the great perks I get is the ability, nay job requirement, to dine out.



The truth is that we find many of the great people we place [into new job opportunities] through our direct recruiting efforts. There’s no better way to see a potential candidate’s skills, then to see him or her in a restaurant, in action, leading the team… Continue

Added by David Rose on December 3, 2009 at 6:54am — 2 Comments


Non-Operator
The 10 Keys to Great Hospitality Service

Your establishment, whether it is a restaurant, bar or a hotel, is made of bricks and mortar and this gives the customer an initial impression of what your establishment is like. But it happens too often that staff are rude, pretentious or simply not up to the task at hand. Needless to say; you won’t return!



The biggest reason for customers not returning to an establishment is due to a staff member’s attitude or… Continue

Added by Barry Chandler on November 27, 2009 at 6:00pm — 3 Comments


Non-Operator
Dont Beat Your Service Into Me!

Readers to this blog will know how much I value and seek good service in our ever-expanding hospitality industry, but it seems to be getting harder and harder to find…then just when you think you have found it, just when you think this is great service, he’s done everything right, I have the correct (and hot) meal in front of me, he’s ensured my drink is topped up and then….just when I’m about to plan how to report such exemplary service and even name… Continue

Added by Barry Chandler on November 21, 2009 at 10:59pm — No Comments


Non-Operator
I Am Your Guest. Don’t Forget That

This Guest Charter is worth reading and remembering. As business owners and managers we need to remember the reason for being in business: The Guest



You often accuse me of carrying a chip on my shoulder, but I suspect this is because you do not entirely understand me. Isn’t it normal to expect satisfaction for one’s money spent? Ignore my wants and I will no longer appear in your restaurant. Satisfy those wants and I will become… Continue

Added by Barry Chandler on November 19, 2009 at 11:19pm — 1 Comment


Non-Operator
Get Off The Floor….Your Business Is In Trouble



I had lunch in a newly opened restaurant this week. Actually, correction, I attempted to have lunch. I actually ended up leaving because 12 staff and a manager on duty were too busy to bother with as small a detail as actually serving customers.



Picture the scene. Huge sums of money invested in beautiful furniture, attractive staff uniforms, fine paintings on the wall while chaos was the order of the day on the floor.



How… Continue

Added by Barry Chandler on November 6, 2009 at 10:55pm — 1 Comment


Non-Operator
When is it okay to NOT over-deliver for your customers?

Sometimes over-delivering for your customers can cost you money without any upside for your business. How do you know when to over-deliver and when not to? My quick little video will let you know!





Can’t see this video? Click… Continue

Added by Barry Chandler on October 28, 2009 at 12:21am — No Comments


Non-Operator
Dear “know-it-all” bartender, you’re wrong

An open letter to the bartender who “served” me last night.



Dear Bartender, ( I use this term loosely),



I would like to draw your attention to the incident last night when polite company and manners prevented me from dressing you down publicly as would have befitted the occasion.



When I ordered a Mojito from you, I had a basic level of expectation as to what I was going to get. After all a Mojito is not a vague guideline, but a specific recipe.



I was… Continue

Added by Barry Chandler on October 27, 2009 at 3:09am — 1 Comment


Non-Operator
What a Stupid Question! You can do much better…

Ireland used to be known as the land of 1000 welcomes. Something happened to change that though. MONEY! Back in the late 1970s and early 1980s when Ireland was on it’s financial knees, the government flew top level executives from US companies to Ireland, brought them out to a green field and told them that this was going to be the headquarters of their European Operations.



Many laughed, but the smart companies took notice and moved to Ireland in their droves to take advantage of an… Continue

Added by Barry Chandler on October 24, 2009 at 1:17am — 1 Comment


Non-Operator
Why won’t you leave me alone?

Before I put down roots and stopped living out of a suitcase, I spent four years working on four different cruise ships around the world. It was an amazing time and allowed me to see more than 80 different countries while being paid to wake up in a new city every morning.



For the first two years I worked as a waiter in an 800 seater restaurant that provided 5 Star service to every guest. This included tableside fish filleting, flambe desserts and… Continue

Added by Barry Chandler on October 23, 2009 at 1:52am — 5 Comments

Things NOT to say to your server...

I found this online and haven't stopped laughing since!

Things you shouldn't say to your server..... and what they're really thinking when you do

“You missed a spot.” If we’re cleaning, just let us clean. There will be no need for noise from the peanut gallery.

“Give me, get me, I need" etc... If you don't have respect for us, we sure as hell aren't going to have any for you.

“How much does _______ cost?” If you have to ask, then you need to cook it…

Continue

Added by Sarah on December 18, 2007 at 3:31pm — 8 Comments

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DEPARTMENTS

Social Wine Club for Craft Wineries

Smartbrief

Kids LiveWell atwitter over Twitter party

In its continuing effort to promote more nutritious and flavorful children's menu options, the NRA will hold a Twitter party  -More

Starbucks could become top on-premise wine seller in U.S.

Starbucks is planning to slowly expand its evening sales of wine, beer and small plates to thousands of selected stores throu -More

The evolving nature of snacks

Snacks have shifted from an after-school treat to a meal alternative as meal times become more fragmented.  -More

JOBS & CAREERS

Posting a job or finding a job starts here at FohBoh. Call us about special $25 posting packages to syndicate across all major jobs boards.

National News

Wahlburgers Announces Expansion Plans Including Franchise Agreement in Philadelphia

Wahlburgers has signed a franchise agreement with Hingham Associates, LLC that will bring five Wahlburgers to the metropolitan Philadelphia area over the next several years. The franchise group is actively looking at sites and is targeting a late 2014-early 2015 opening for its first restaurant.

Chipotle Mexican Grill, Inc. First Quarter 2014 Revenue Up 24.4%

Comparable restaurant sales increased 13.4% - Restaurant level operating margin was 25.9%, a decrease of 40 basis points

Jamba Juice Announces Grand Opening of New St. Louis, MO Location

Jamba Juice Company announced the brand’s continued expansion in the St. Louis market with the opening of a Jamba Juice® store at 11477 Olive Blvd. on April 16, 2014.

Expert in Real Estate Analytics Joins Luna Grill

Luna Grill, the San Diego-based Mediterranean restaurant chain, is welcoming retail real estate industry veteran Greg Thorburn to its leadership team. Thorburn has been brought on board to fill the newly created position of Vice-President of Real Estate.

Rita's Italian Ice Awards Area Development Agreement for Kansas

Rita's Italian Ice has awarded franchise and area development agreements for Kansas and the Kansas City area, which extends to the Missouri side of the city, to franchisees and local residents Jay Miller, Jeff Miller and Pat Reilly.

CROWD FUNDING

If you are looking for capital to start or grow your restaurant, create the next 501c3, develop and launch the next app for the restaurant industry,or want to help your peers in some meaningful way, we want to know about it.

TED TALKS VIDEO

TED: Matthew Carter: My life in typefaces - Matthew Carter (2014)

Pick up a book, magazine or screen, and more than likely you'll come across some typography designed by Matthew Carter. In this charming talk, the man behind typefaces such as Verdana, Georgia and Bell Centennial (designed just for phone books -- remember them?), takes us on a spin through a career focused on the very last pixel of each letter of a font.

TED: Jeremy Kasdin: The flower-shaped starshade that might help us detect Earth-like planets - Jeremy Kasdin (2014)

Astronomers believe that every star in the galaxy has a planet, one fifth of which might harbor life. Only we haven't seen any of them -- yet. Jeremy Kasdin and his team are looking to change that with the design and engineering of an extraordinary piece of equipment: a flower petal-shaped "starshade" that allows a telescope to photograph planets from 50,000 kilometers away. It is, he says, the "coolest possible science."

TED: Norman Spack: How I help transgender teens become who they want to be - Norman Spack (2013)

Puberty is an awkward time for just about everybody, but for transgender teens it can be a nightmare, as they grow overnight into bodies they aren't comfortable with. In a heartfelt talk, endocrinologist Norman Spack tells a personal story of how he became one of the few doctors in the US to treat minors with hormone replacement therapy. By staving off the effects of puberty, Spack gives trans teens the time they need. (Filmed at TEDxBeaconStreet.)

TED: Jennifer Senior: For parents, happiness is a very high bar - Jennifer Senior (2014)

The parenting section of the bookstore is overwhelming—it's "a giant, candy-colored monument to our collective panic," as writer Jennifer Senior puts it. Why is parenthood filled with so much anxiety? Because the goal of modern, middle-class parents—to raise happy children—is so elusive. In this honest talk, she offers some kinder and more achievable aims.

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