In the FOHcus last Friday, the first paragraph simply and eloquently states:…
Added by Andy Swingley on July 26, 2010 at 7:54pm —
Disclaimer: I so wanted to make the title non-gender specific but it sounded stupid as person,… Continue
Added by Andy Swingley on June 28, 2010 at 7:41pm —
Two ways to do it…..
Do it because I pay you.
Do it because I inspired you.
One gets amazing results.
One gets short-term results.
One takes a lot of work, one not so much.
Inspiration takes a lot of work and some folks just aren’t willing to give what it takes to lead from this very important value.
What does it take you… Continue
Added by Andy Swingley on May 17, 2010 at 6:59pm —
“Money will buy a pretty good dog, but it won’t buy the wag
of its tail” –Josh Billings
I don’t know Josh, but his quote applied to more than just dogs, it applies to people too! If you know me, you know I grew up training dogs in obedience trials and many of the things I learned there apply to what I know about helping people to win. Training dogs is a struggle because they can’t tell you… Continue
Added by Andy Swingley on May 4, 2010 at 5:50am —
Every day in the restaurant we are surrounded by chances to throw the long ball….change something about our menu, our service, our décor or ambiance, something that will make an overwhelming impact on the future of our business. Call it a magic pill that will solve our most overwhelming problems or struggles in… Continue
Added by Andy Swingley on April 19, 2010 at 7:05pm —
So many questions recently from folks telling me about their struggles in shifting from a “command and control” leadership style to a more acceptable “grow, learn, and develop” style. They all include the same thing, speed and accountability. Here are just a few.
“It seems to take so long to gain ground.”
"My boss needs results faster from me and I am going to have to just make my people do it soon.”
“My team doesn’t always take… Continue
Added by Andy Swingley on April 5, 2010 at 6:10pm —
I have seen two approaches to placing a new manager into a restaurant. The first angle is train them fast, throw them in the deep end of the pool and they either drown or they tread water long enough to find the edge of the pool and get out safely, learning never to be allowed to be thrown in the pool again, but it takes a lot of time and money to get them out of the pool. Some drown and don’t make it. The second approach is train them effectively, put them in a learning environment, and foster… Continue
Added by Andy Swingley on March 15, 2010 at 8:03pm —
I am so disenchanted!!! Now I have worked for many CEOs….actually only two…one pretty crazy the other one not. So I have been watching the new TV show “Undercover Boss” and after four weeks of one hour segments on the CEOs of Waste Management, Hooters, 7-Eleven, and now White Castle, I have four hours lost in my life I can never get back.
Brilliant revelations from some of the leaders of their industry listed below.
Large Organizations have employees that love their… Continue
Added by Andy Swingley on March 1, 2010 at 7:25pm —
Now before you make fun of me and call me names like “Anal Retentive”, “Dork”, or “Old School”, let me tell you, I very rarely forget anything and some would call me the nicest a****** they know. Why, because, my strength lies in two things, I think? They are my communication skills with people and my follow up skills. When coaching, folks ask me many times, how do you remember that stuff or I can’t believe you keep talking to me about that. Why, it’s simple, I am a checklist fanatic. Yep, I… Continue
Added by Andy Swingley on February 15, 2010 at 7:12pm —
Most of us own, operate, or assist other businesses in being successful and evaluation of the effectiveness of the business is the culminating point to our individual success. When evaluating my own operating situations some of the things I hear from my team are:
“I have some folks on my team I am going to replace with an upgrade”
“My manager or employee just doesn’t get it.”
“Right bus wrong seat.”
“The work ethic of today’s generation…so much… Continue
Added by Andy Swingley on February 1, 2010 at 3:54pm —
As the new year rolls by, already mid January, we all reflect on what we can do better whether it be personal, professional, diet, more family time, etc., it is always a time for me to reflect on how do I keep more people in the boat rowing together with me. I want to lose less people than last year, increase the capacity of the people I do have, and improve my team by adding top-level performers. In this week’s blog I want to focus on keeping more people on my team. Now if you are reading… Continue
Added by Andy Swingley on January 18, 2010 at 7:54pm —
Traditional leadership in business is founded on hierarchy.
The Boss tells you how to do it and when it has to be done
The Boss holds the key to the knowledge to accomplish the objective and they can chose to share that or not……
Your compensation is dependant on your success.
How is that working for you?
Is everyone doing what you tell him or her to do?
Are they exceeding your expectations with their… Continue
Added by Andy Swingley on October 7, 2009 at 6:43pm —
How or Why?
I don’t know about you but in my day-to-day dealings in business, restaurant, and with people I feel like I can quickly deduce the problem anyone is experiencing and my thinking automatically turns to the solution. I mean I have been in the business a couple of days now so solving operational or execution issues is like walking, it just happens. Does this sound like you also?
Added by Andy Swingley on September 9, 2009 at 5:20pm —
We all have to have a career…how we define our career is what sets us apart and makes us either happy or, well, not so happy.
A career is needed to provide an income
A career is needed and frankly it is healthy, provides direction and organization
A career is one of the places where we meet others and expand our network
A career doesn’t have to be bad and it doesn’t have to be defined by someone else, it can be defined by you.
You need an Ultimate… Continue
Added by Andy Swingley on August 26, 2009 at 7:17pm —
So, there is a lot going on for everyone everywhere. Big announcements are made everyday in companies around the world. I also know that our world gets rocked and rattled sometimes as a result of changes that occur. Take a moment and think about this. It all starts with your mental frame of mind and how you choose to handle the situations that come up. "Dream Teams" don't just happen, they have to be developed. Andy Swingley is a master at developing teams. I am a product of his development… Continue
Added by Ed Thomas on August 21, 2009 at 9:06pm —
Before my restaurant career started my hobby was showing dogs in the obedience ring. It, I believe, is what gives me clarity in my views on people development and training. Here’s what I know.
To teach a dog to sit here are the steps:
1. Get down on one knee, say “Sit”, and then place your arm under the dog’s two front legs and lift them forward, while pushing down on the hindquarters and guide the dog into the sitting position.
Added by Andy Swingley on August 12, 2009 at 10:51pm —
As we all know communication is the cornerstone of all things…business, relationships, results, you name it and it comes down to communication. Maybe I am the only one in a long-term relationship that has heard, “Well you obviously just misunderstood what I said”, right?
The other day I went to pick up my wife from getting her hair done and I was talking with her long term stylist and, as I often do, I made some sarcastic comment about the fact that I thought the directions on the… Continue
Added by Andy Swingley on July 29, 2009 at 8:34pm —
One of those leadership road hazards that most of us hit head-on at times is thinking that we have it all figured out and know all the answers. We spring to conclusions, discount ideas, and generally don’t listen either intentionally or not. Now, I don’t know about you but I can’t remember the last time I actually had an original thought. Don’t take that last remark as bad as I feel after typing it. What I mean is, think about it! Where do you get the ideas you implement every day? Here are the… Continue
Added by Andy Swingley on June 18, 2009 at 4:51am —
I got the chance a couple of weeks ago to attend the CHART Regional meeting in Louisville, KY at the enormous and expansive Papa John’s Corporate Campus. What a great opportunity to network and I got to meet some “internet” faces. It is always so cool to come face to face with people you blog and twitter with daily. No pun intended but people are so much larger than life in person!
I got to meet Jeff McLanahan, and Terry Mayhem from Papa John’s. Also one of my favorite e-learning… Continue
Added by Andy Swingley on June 3, 2009 at 7:44pm —
Alright, so by natural path I am an:
if you are looking for an acronym. If I had a nickel for every time someone said Andy, don’t be so damn obstinate this is a lot bigger issue than you think! Yeah, whatever…..
I identify operational issues that are causing either a hardship to the guest,… Continue
Added by Andy Swingley on May 27, 2009 at 7:33pm —